- CACI International (Fort George G Meade, MD)
- …of Travel Required: None Type of Travel: None The Opportunity: - CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. ... role is for an IT specialist in support of Tier 1 operations for a large, complex...and manage multiple pri or ities. Desired: - Prior Help Desk experience ( 1 -2 years).… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 ... compliant with Identity & Access Control Management (ICAM) policy. Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Support… more
- Lockheed Martin (Hanover, MD)
- …network components, along with implementing operating systems enhancements to improve reliability and performance Provide Tier 1 ( Help Desk ) and Tier ... 2 (Escalation) problem identification, diagnosis and resolution of problems Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide support for the dispatch system and hardware problems and remains… more
- Amentum (Hanover, MD)
- …repeatability Manages the daily activities of configuration and operation of IT systems Provides Tier 1 ( Help Desk ) problem identification, diagnosis, ... Your Impact: Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a Linux… more
- NuAxis Innovations (San Francisco, CA)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... ** Tier II Service Desk Specialist** Location...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission ... and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a...coming through fax on a regular basis and either ( 1 ) scan and attach the document to an already… more
- General Dynamics Information Technology (San Antonio, TX)
- …5 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...Increase notifications ? Actively participate in determining and launching tier 1 Goals ? Conducting Onboarding Check-ins… more
- Robert Half (Willow Grove, PA)
- Description Key Responsibilities Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within ... handling. Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting...daily technical assistance. Facilitate detail oriented development of the help desk team by identifying training needs,… more
- NuAxis Innovations (Reno, NV)
- ** Help Desk Specialist** Location **Reno, NV**...to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,… more
- Robert Half (Atlanta, GA)
- …The ideal candidate demonstrates strong communication, professionalism, and a customer-first mindset. Requirements 1 + years of help desk or IT support ... This is a contract-to-permanent, onsite role based in the Metro Atlanta area. The Help Desk Technician provides frontline technical support to end users across… more
- Robert Half (Bellevue, WA)
- …walk-up/desktop, email, and phone support. Act as the escalation point for Tier 1 tickets submitted through Jira, troubleshooting hardware, software, and ... 100% onsite in Downtown Bellevue, Washington Schedule: Monday-Friday (8am-5pm) Key Responsibilities Provide Tier 2 support for 100 on-site users and up to 250 remote… more
- Lockheed Martin (Hanover, MD)
- …the threats at bay. Cyber | Lockheed Martin The Work: The helpdesk team manages tier 1 tickets to either resolution or escalation. This team maintains excellent ... customer relations and ensures all user issues are documented. Who we are: Our Program is seeking innovative engineers to support a critical application centered in the Analytic mission as well as modernize the legacy system using a microservices-based… more
- Robert Half (Mesa, AZ)
- Description Robert Half's client in Mesa, Arizona is seeking a Tier 1 IT Specialist. This is a contract to hire, onsite (Mesa) job opportunity. In this role, you ... and devices embedded inside machining equipment Be the first line of defense providing help desk support for employees Implement and administer a mixed operating… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If ... If you are looking for a career as a Tier 2 Cloud Support agent and you are interested...wide range of related disciplines.? The successful applicant will: 1 . Diagnose and resolve access, connectivity, and authentication issues… more
- CACI International (Denver, CO)
- …service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound ... restart services and hardware when needed, and coordinate with Tier 2/3 teams to address complex problems. As part...of formal education. Minimum 3 years of experience in Help Desk support, IT service desk… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... compensation, benefits, and termination of employment. Job Locations US-VA-Springfield ID 2025-8328 Category Technical Support/ Help Desk Type Regular Full-Time more
- Hawaiian Electric (Honolulu, HI)
- …requirements, within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, ... needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop… more
- Tyto Athene (San Diego, CA)
- …Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1 .5 and Tier 2 desktop support to DAU faculty, staff, and classroom ... related field or equivalent. + 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Serco (Kirtland AFB, NM)
- …awareness, and the proper use of secure communication tools. Collaborate with the help desk team to resolve escalated network issues and provide guidance ... reference and knowledge sharing. User Support and Training: Provide Tier 2/3 technical support to end-users and IT staff...process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1 . Please note,… more
- NANA Regional Corporation (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... operations of the organization's computer systems, networks, programs, infrastructure, help - desk support, databases, and other technologies. Responsibilities… more
