- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** ... + May provide training and guidance to more junior help desk personnel. + Provides resolutions to...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk Support Admin Location: Pocatello, ID Clearance: DoD Top Secret Job Description: Black Bear Technology seeks a cleared Tier ... Support Admin in Pocatello, ID, to provide front-facing Tier 1 support to end users for...+ 1 -4 years of experience with Call Center/ Help Desk Management + Strong interpersonal skills… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a ... paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)...service tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- Insight Global (St. Louis, MO)
- …adaptation, configuration or enhancement of Company technical products, programs. Performs Tier III problem resolution on the telephone with users, walks the ... products and modifies products to customer requirements. Provides expert and second tier technical support for the installation and repair of complex systems and… more
- Farfield Systems (Fort Meade, MD)
- …degree or 5 additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, ... Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix experience is not required but is a plus. (Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to less-experienced ... professionals + Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions + Provides remote support access through desktop mirroring and other remote access applications for worldwide sites + Identify, investigate,… more
- ProSphere Tek (Forest Park, GA)
- …a Planned Systems International (PSI) joint venture, is seeking a skilled Computer Network Support Help Desk Tier 1 &2.The purpose of this overall project ... is to provide centralized credentialing and privileging services and support to the United States Army Reserve (USAR) Command with initial entry credentialing, maintenance of credentialing and privileging, and support the Centralized Credentials Privileging… more
- ProSphere Tek (San Antonio, TX)
- …and using/finding solutions to complex issues. Candidates will also be able to handle tier 1 help desk items when necessary, and will perform onsite ... solutions to complex issues. Candidates will also be able to handle tier 1 help desk items when necessary, and will perform onsite installations… more
- TEKsystems (Wichita, KS)
- NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! ** Equipment is provided.** + Will take inbound calls supporting families w/ login issues and ... house/apartment + High Speed internet About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new… more
- TEKsystems (Austin, TX)
- NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! Schedule: Monday- Friday 9AM-6PM EST **Equipment is provided Skills & Qualifications: + ... + Hours are Monday-Friday 9a-6p About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world… more
- Service Source (Newport News, VA)
- …courseware enrollments. + Provide telephonic and web-based tier 0 administrative and tier 1 help desk support. + Maintains records, logs and reports ... the Annual Performance Review. + Perform a variety of help desk services including tier ...services including tier 0 administrative work and tier 1 customer contact support. + Provide… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- CACI International (Bethesda, MD)
- …core problem + Providing Tier 1 -4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. ... Help Desk Specialist SME Job Category:... Help Desk Specialist SME Job Category: Information Technology Time...Tier 3 expert product and service support. + Tier 4 outside support for problems not supported by… more
- Kaizen Approach, Inc (Linthicum, MD)
- …GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual ... your contributions? We are currently looking to hire a Help Desk Specialist to support our very...very mission-focused customer. In this role you will provide Tier 1 support to end users by… more
- Synergy ECP (Annapolis Junction, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- Jacobs (Fort Meade, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- Farfield Systems (Fort Meade, MD)
- …monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- ARSIEM (Annapolis Junction, MD)
- …operation of IT systems + Assist users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... work with. ARSIEM is looking for a System Administrator 1 . This position will support one of our...for all client/server/storage/network devices, mobile devices, etc. + Provides Tier I ( Help Desk ) and… more
- Stratus Solutions (College Park, MD)
- …* Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... Provide assistance to users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- MyFlorida (Tallahassee, FL)
- …Office Suite 2010 and 2013. Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily provides application ... All selected male candidates born on or after October 1 , 1962, will not be eligible for hire or...system, such as a ticketing system. Experience in a Help Desk /Call Center environment or ACCESS Program… more