- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. They will be ... working tickets. They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be required to execute great… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp Pendleton, CA...Position requires an active security clearance Years of Experience: 1 -3 years related experience Roles and Responsibilities: Reasonable accommodations… more
- CUNY (New York, NY)
- IT Support Assistant ( Hourly) Service Desk Tier 1 Support Technician (3 Positions) **GENERAL DUTIES** IT Support Assistants support routine operations and ... we seek a skilled and customer-oriented Service Desk IT Help Desk Tier 1 Support Technician to join our IT team. The successful candidate will provide first… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- CACI International (Washington, DC)
- NOC Tier 1 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities...make a difference. **More about this role:** As a Tier 1 NOC Network Technician, you'll be… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical support requests...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to… more
- Trinity Health (Livonia, MI)
- …the development of content, strategy and operations for the knowledge base, direct access / self- service and Tier 1 (HR call center and electronic inquiry) ... of content, strategy and operations for the knowledge base, direct access / self- service and Tier 1 (HR call center and electronic inquiry) services and… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Indigo IT, LLC (Athens, GA)
- …practices for optimal and efficient customer service . JOB RESPONSIBILITIES: + Provide Tier 1 service desk support for moderately complex technical ... Service Desk Analyst Athens, GA- Hybrid (combination of...in the field - come join us today! The Service Desk team operates as the first POC for...desk, escalate the help desk ticket to the appropriate Tier 2 or Tier 3 work center… more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- AbbVie (North Chicago, IL)
- …model, providing tactical project support for HR activities and services, day-to-day management of Tier 1 service team, work collaboratively with Tier ... countries. Responsibilities + Ensures the delivery of functional integrity and high-quality employee service via Tier 1 working closely with Tier 2 and 3… more
- Amazon (San Francisco, CA)
- …A day in the life In this role, your typical day will involve engaging with Tier 1 telecom service providers to architect and implement transformative cloud ... - Expertise in driving end-to-end, multi-year network transformation programs for Tier 1 telecommunications service providers, with demonstrated… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- Weyerhaeuser (Seattle, WA)
- …tickets and service requests using defined, repeatable processes. * Handle escalations from Tier 1 IT Service Desk Specialists. * Listen to and empathize ... * Place Dell service calls for hardware replacements. * Continuously train Tier 1 IT Service Desk Specialists on new skills, tools, and processes. *… more
- Insight Global (Tacoma, WA)
- …. Skills and Requirements - 5+ years of relevant experience as either Help Desk ( Tier 1 & 2) or Service Desk (AA w/7+ yrs of ... Job Description Insight Global is looking for an IT professional to provide second- tier support to end- users for PC, server, mainframe applications and hardware.… more
- City and County of San Francisco (San Francisco, CA)
- …association to problems + Responding to, monitoring, following up on, and ultimately resolving Tier 1 questions and service requests within time specified in ... is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion...to end user incident reports, escalating as necessary to Tier 1 Leads, and documenting all incident… more
- Bath & Body Works (Columbus, OH)
- …level functional support to store managers entering HR data transactions + Document all calls in Tier 1 call tracking system ( Service Now) + Engage Tier ... has access to the things that make them happy. **Overview:** Associate Connect ( Tier - 1 ) is a call center responsible for receiving incoming human… more
- Cisco (Austin, TX)
- …Routing, Optical, NSO, Automation, and Network Management * Understanding of business dynamics for tier 1 service providers and how new Routing solutions can ... At Cisco, our strategy has empowered dozens of Global Service Providers to bring together the many growth opportunities...possible by the Internet of Everything. We have enabled service providers to transform the experience, transform the business… more
- Hensel Phelps (Thornton, CO)
- …software, networked peripheral devices, cabling, and networking hardware and software products. + Assist Tier 1 Service Desk to work with end users in ... to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked # 1 in aviation and #12 overall general contractor in 2021 by… more