- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- GovCIO (Washington, DC)
- …solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- TEKsystems (Altamonte Springs, FL)
- TEKsystems is seeking a Tier 1 IT Service Desk analyst for a 3-6 month contract position with a great organization! This is a work from home position, ... and create a ticket for the appropriate team. The Tier 1 teams main responsibility is to...queue is clean and hold times are down. The Service Desk Analyst provides Tier One Call… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Carrier (East Syracuse, NY)
- …Center is the first line of customer communication for incoming calls on the 1 -800-Carrier line. We serve North America, including Canada. Our customer base is end ... connected with a dealer that can provide sales or service . + Our number one goal is to get...under immediate supervision to provide satisfactory and quality customer service + Assists with answering basic customer inquires on… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical support requests...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- TEKsystems (Halethorpe, MD)
- …call resolution rate goal is 80%. The most common calls are listed below: 1 . Microsoft Outlook 2. Active Directory Fileshares 3. VPN 4. Network Troubleshooting 5. ... Software Installation Experience: 1 -2 years of helpdesk / call center experience ...of experience working with "help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from Home end-users… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible ... require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1 -2 years of helpdesk / call center experience 1 -2 years of… more
- L3Harris (Melbourne, FL)
- …network architecture for large distributed communications systems + Experience peering with Tier 1 Internet Service providers, troubleshooting routing within ... and designs in relation to the critical infrastructure and service needs for the FAA + Implement solutions that...visions and objectives + Serve as the escalation from Tier 1 and Tier 2… more
- Peckham, Inc. (KY)
- … Service Advocate Position Summary: Under close supervision, as a Peckham, Inc. Customer Service Advocate, the Tier 1 Customer Service Representative ... internet provider information. Key Competencies + Fluent in English + Customer service orientation + Problem analysis and problem-solving + Ability to work… more
- Parsons Corporation (Reston, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role you will...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Manatt's Inc (Brooklyn, IA)
- …as connectivity and device configuration, and maintenance and operation. The Tier 1 Support Technician may travel to service endpoints and participate in ... immediate opening in our Brooklyn, Iowa Office for a Tier 1 Support Technician. The IT ...technical problems and solutions with other members of the Service Support Team. ESSENTIAL DUTIES AND RESPONSIBILITIES. The requirements… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- AbbVie (North Chicago, IL)
- …model, providing tactical project support for HR activities and services, day-to-day management of Tier 1 service team, work collaboratively with Tier ... countries. Responsibilities + Ensures the delivery of functional integrity and high-quality employee service via Tier 1 working closely with Tier 2 and 3… more
- HealthEdge Software Inc (Columbus, OH)
- …The Business Consultant leads and mentors the Service Delivery team in all Tier 1 (Basic) and Tier 2 (Intermediate) consulting initiatives. The position ... Delivery Leadership. **Staff/Team Management/Supervision** + Mentor and provide oversight for Tier 1 and 2 Service Delivery staff + Take direction from… more
- Parsons Corporation (Colorado Springs, CO)
- …experience; relevant experience may be accepted in place of a degree + Provides Tier 1 Service Desk problem identification, diagnosis, and resolution of ... problems. Provides support for escalation to Tier 2 and 3 and communication of status to...and customers + Knowledge of Atlassian Suite (Jira, Jira Service Management, Confluence) including front-end and administrative functions +… more
- COMSO, Inc (Fort Meade, MD)
- …7AM-3PM. Hours areNOTflexible. + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk) and Tier 2 (Escalation) ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...execute tasks in a high-pressure environment + Strong customer service skills and the ability to work in a… more