- Motion Recruitment Partners (Phoenix, AZ)
- Tier 1 Help Desk ...service experience in a call center environment Help desk or technical support experience preferred Knowledge and experience ... of troubleshooting Office 365 applications Ability to install and troubleshoot software Ability to configure and support internet browsers Mobile application support experience Microsoft Office Products knowledge Desired Skills & Experience Certifications in… more
- Insight Global (Minneapolis, MN)
- Job Description A local healthcare client of ours is looking for Remote Overnight Help Desk Support to join their growing company! This role is an essential part of ... individuals who can work independently and provide excellent customer service . Key Responsibilities - Answer and resolve incoming technical...shift. There will be a training period ranging from 1 -2 months where all candidates will work 8-5 EST,… more
- Robert Half (St. Louis, MO)
- Description Job Summary The Level 1 Help Desk Technician is the first point of contact for end-users seeking technical assistance. This role provides basic ... work in a fast-paced environment and manage multiple tasks. Customer service -oriented with a positive attitude. Preferred Qualifications Experience with ticketing… more
- Insight Global (Davidson, NC)
- …on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes. * Adheres to all standards for desktop\laptop and end-user ... Devices and peripherals. * Works closely with the IS Service Desk to ensure the team is...Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2...junior staff. Acts as an escalation point for the Service Desk . Possess an understanding of BILH… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2/3...staff. 8. Acts as an escalation point for the Service Desk and Field Support. 9. Possess… more
- Banner Health (Mesa, AZ)
- …for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very ... will be required, and you will enjoy an additional $ 1 .00 per hour for all weekends hours (if/when applicable)....departments in the country. If you aim to deliver top- tier care to the most vulnerable patients, consider joining… more
- Penn Medicine (Philadelphia, PA)
- …procedures. Obtains medication pricing and coverage information for patients. Initiates Tier 1 prescription exemptions as needed. Schedules tests, procedures, ... the provider scheduling templates, schedule adjustments, and indirect front desk oversight of scheduling. Responsibilities Oversight and Lead Responsibilities… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- …This role is stationed at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call ... The Service Desk ( Tier 1 ) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services,...knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Parsons Corporation (Colorado Springs, CO)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
- Insight Global (Sunrise, FL)
- Job Description A healthcare client in the South Florida area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands ... to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and documentation. Manage… more
- MUFG (Tampa, FL)
- …A member of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... for each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first… more
- BEAT LLC (San Antonio, TX)
- …reports Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- AeroVironment (Erie, PA)
- …of the global Digital Business Team. **Position Responsibilities** + Provide Tier 1 Cyber service desk support, including initial customer contact, issue ... degree in a technology-related field preferred, not required. + Minimum of 0- 1 year of working experience required. + Active A+ and/or Net+ certification(s)… more
- Parsons Corporation (Colorado Springs, CO)
- …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... Location **San Francisco, CA** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time… more
