- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Robert Half Technology (Kansas City, MO)
- …issues through JIRA Service Management (Atlassian) Ticketing system. * Provide Tier 1 technical support, including basic troubleshooting, hardware ... located in KANSAS CITY, Missouri. The role of a Tier 1 Technical Support |...and as part of a team * Strong customer service skills and a professional demeanor * Demonstrated ability… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support,… more
- ManTech (Baltimore, MD)
- …emails, and chat messages. **Responsibilities include, but are not limited to:** + Manage the Tier 1 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 1 service desk requirements....Troubleshooting, analyzing, resolving, tracking, escalating and accurately documenting various technical problems. + Resolving incidents on first contact, when… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government… more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The Tier 1 Technician is primarily responsible for ... working on a team at the Service Desk. This position will handle technical ...management practices. + Act as a mentor to Level 1 Customer Service Representatives. + Responsibilities aligned… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...a variety of issues. + Identifies, researches and resolves technical problems. + Responds to telephone calls, email and… more
- Fiserv (Alpharetta, GA)
- …support for first-touch client servicing. In this role you will: + Build our tier 1 client service program, including platform design, success metrics, ... scale, come make a difference at Fiserv. **Job Title** Tier 1 Support Lead **About the team:**...and plans for new solutions + Develop and maintain technical documentation and system specifications + Help us integrate… more
- TEKsystems (Kansas City, MO)
- Description: Work within team of Technical Assistance Center professionals to include provide Tier 1 and Tier 2 staff in support of mission critical ... systems working 24x7x365 over multiple shifts. * Process/Respond to Service Requests and Incidents. Manages and coordinate urgent and complicated support issues. Act… more
- Insight Global (Boston, MA)
- …Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service ... Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end...has their own Desktop techs as well as a Tier 2 Service Desk team to escalate… more
- US Signal Company LLC (Des Moines, IA)
- …timely resolution of cases. This role acts as an escalation point and mentor to the Tier 1 Support Agents. A Specialist must be competent in each of US Signal's ... managed services and professional services. What you'll do: The Technical Support Specialist - Systems is part of the...and Data Protection services. The primary function of the Tier 2 Specialist is to provide a world-class level… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving, Texas **Onsite** Contract $27/hr - $28/hr A large tier financial company is seeking a Tier 1 IT Support ... basis. For this position they are looking for a Tier 1 Support Specialist having experience with...experience is necessary. In addition to having excellent customer service skills and communication with end users. This is… more
- State of Minnesota (Minneapolis, MN)
- **Working Title: COMPASS Tier 1 Evaluator - Education Consultant 2** **Job Class: Education Consultant 2** **Agency: Education Department** + **Job ID** : 80680 ... resources, and training and development opportunities. As the COMPASS Tier 1 Evaluator in the Data Practices...of support aligned within the MnMTSS framework; + Provide technical assistance and training to build data-driven decision-making and… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- …Secret Clearance Work Schedule:Onsite, Shiftwork. Role Overview: As a SATCOM Tier 1 Helpdesk Technician, you will provide technical support to customers with ... SATCOM Tier 1 Helpdesk Technician Aberdeen Proving...with DoD trouble ticketing systems (GTMS/Remedy), troubleshooting methodologies, and service desk operations. Requirements Education & Certifications + Highschool… more
- Jabra (Lowell, MA)
- **Role:** Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those ... owns all communication with internal and external stakeholders. **Key responsibilities:** + Resolve technical issues escalated by Tier 1 Support + Reproduce,… more
- TEKsystems (Anchorage, AK)
- …This will be a Monday - Friday 8- 5 position on-site in Anchorage, AK The Tier 1 End User Support Technician will be responsible for answering first- tier ... SKILLS & ABILITIES Education: Associate's degree or equivalent work experience. Experience: 1 year of Windows OS Help/ Service Desk experience. Computer Skills:… more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2910 + Position...Helena. Some of what you may do: + Have the technical skills to resolve 30 to 50 percent of the problems ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. At Helena Public Schools,...Degree (AA) or equivalent from a two-year college or technical school. + Two years' related experience. + Or… more
- ManTech (Washington, DC)
- …for enterprise endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more