- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, ... agents through monitoring Teams and AWS chat. + Provide Tier 1 agents observational feedback (OBS) on...Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more experience supporting… more
- Robert Half Technology (West Des Moines, IA)
- Description We are offering a contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, ... accurate documentation. This role is instrumental in delivering exceptional service to our users and maintaining the integrity of...hold a minimum of 3 years of experience in Tier 1 Support, Technical Support,… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S. Government… more
- GovCIO (Kiln, MS)
- …in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk ... + Ensure that all email service requests are processed within the AQL's. + Ensure that Tier 1 email team also receives Tier 1 phone support training… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Allied Universal (Fullerton, CA)
- …security technical engineer jobs! AMAG Technology, an Allied Universal(R) Company, is hiring a Tier 3 Technical Support Engineer. A Tier 3 Technical ... oral procedures and instructions. + Support any department in need of technical support such as Engineering, Customer service , Reliability and Maintainability,… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with...a variety of issues. + Identifies, researches and resolves technical problems. + Responds to telephone calls, email and… more
- Manatt's Inc (Brooklyn, IA)
- …of equipment, incident escalation and ticket resolution. The Tier 1 Support Technician directs and trains community-based technical resources and ... configuration, and maintenance and operation. The Tier 1 Support Technician may travel to service ...perform the essential functions. Knowledge, Skills and Ability Desired Technical Skills: + Attention to service excellence… more
- Linchpin Solutions, Inc. (Tampa, FL)
- SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job Type Full-time Description If you are looking for an ... currently hiring for a dynamic and experienced SATCOM Technician Tier 1 . Clearance:Active DoD TS/SCI Clearance Work...document required network service levels + Provide service desk and technical support to users.… more
- Insight Global (Boston, MA)
- …Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - Proven expertise with positive customer service ... Desk Analysts to join their 365, 24x7 Level 1 Service Desk for roughly 3000+ end...has their own Desktop techs as well as a Tier 2 Service Desk team to escalate… more
- GovCIO (Lackland AFB, TX)
- …weekly and cumulative status updates. + Triage customer concerns. + Address user Tier 1 tickets regarding hardware moves, software installation, and peripheral ... publication of standard operating procedures (SOP). + Troubleshoot, diagnose, and repair of Tier 1 network-related problems. + Resolve issues by carrying out… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Motion Recruitment Partners (Irving, TX)
- Tier 1 IT Support Specialist Irving,...position will be end user facing so excellent customer service skills and communication is desired. This is a ... financial company in the DFW area is seeking a Tier 1 IT Support Specialist to join...Teams + Provisioning equipment + Experience providing excellent customer service and communication with end users **You will receive… more
- Parsons Corporation (Boulder, CO)
- …We've got what you're looking for. **Job Description:** Parsons is looking for a sharp ** Tier 1 Systems Administrator** to join our growing team! If you are in ... IT career and want an environment that will foster technical growth and exposure to new technologies in a...Perform initial troubleshooting of system issues. + Augment current Tier 1 support by facilitating vendor onboarding,… more
- Kenect (Pleasant Grove, UT)
- …pre-determined timeframe. + Coach and walk customers through screen share to troubleshoot technical issues -Triage defined support issues to Tier 2 Customer ... in a digital-first world. About the Role As a Tier I Customer Support Specialist, you will be the...the first point of contact for our customers seeking technical assistance. You will provide basic technical … more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington, VA (100% ONSITE) US...Request tickets for its Technical Solutions Center (TSC). The position is for a… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Swing Shift or Night Shift ( Tier 1 ) **Department:** SOC **Location:** Washington, DC Here at MindPoint Group, we believe our Security ... growth. One of the most critical tasks for our Tier 1 SOC Analysts is learning. We...it was not your job title + Proficiency in technical writing + Experience in customer service … more
- Insight Global (Windsor Mill, MD)
- …Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager. Provide Tier 1 support of the CCaaS (AWS Connect) ... . Skills and Requirements 2 years of experience providing Tier 1 IT support services to customers....with laptops running Microsoft Windows OS and Office365 suite. 1 year of experience using an IT Service… more
- Linchpin Solutions, Inc. (Aberdeen Proving Ground, MD)
- IT Tier 1 Support Specialist Aberdeen Proving Ground, MD (http://maps.google.com/maps?q=6175+Guardian+Gateway+Aberdeen+Proving+Ground+MD+USA+21005) Job Type ... be! We are currently hiring for a dynamic IT Tier 1 Support Specialist. Clearance:None is required,...Specific Skillset + Knowledge of how to Install, configure, service , repair, and maintain Information Technology (IT) systems. +… more