- BioAgilytix (San Diego, CA)
- …in a professional manner, face to face, on the telephone and in writing Ability to handle Tier 2 and Tier 3 incidents Ability to plan and prioritize work ... of or experience with telecommunication support and audio-visual system support desiredSkills: Demonstrated ability to provide exceptional customer service… more
- BioAgilytix (Durham, NC)
- The Lab System Support Specialist provides remote and on-site support...face, on the telephone and in writingAbility to handle Tier 2 and Tier 3 ... requests tracking work activities in the IT ticketing system, engaging other support resources when needed, and communicating status to the requestor.Follow standard… more
- Aequor (Tampa, FL)
- …quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application ... able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call...you will be responsible for delivering world class IT support to Client employees and partners in the Field… more
- Merck & Co. (Durham, NC)
- …assets). This individual must actively manage his/her team to reliably support customer demand (including employee development, routine coaching sessions, ... Tier 1 Process and participate in the Tier 2 , as requiredCoach the team to...are complete, timely,-and accurateManage team staffing and overtime to support customer demand while meeting budget targetsRecognize… more
- Merck & Co. (Durham, NC)
- …to review and approve compliance documents, as per procedures or need.Supply - Support Tier .- Exercise judgment and decision making to ensure quality product ... in a technical field AND at least Four (4) years in a manufacturing, technical, support , or Military role.-Bachelor's degree and two ( 2 ) years of experience in a… more
- Merck & Co. (Durham, NC)
- …continuous improvement-- Review and approve compliance documents, as per procedures or need.Supply/ Support Tier - Exercise judgment and decision making to ensure ... in a technical field AND at least four (4) years in a manufacturing, technical, support , or Military role.-Bachelor's degree and two ( 2 ) years of experience in a… more
- University of Miami (Boca Raton, FL)
- …Nurse LicenseBasic Life Support Certification (BLS) from AHAAdvanced Cardiac Life Support Certification (ACLS) from AHAMinimum 2 years of nursing experience ... an exciting opportunity for a Full Time Registered Nurse 2 to work at UHealth Boca Raton. The Registered...all federal, state, and mandated rules; ensures high quality customer service and provides a safe environment when rendering… more
- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and ... support our Navy client. Under the oversight of the Customer Support Lead, the analyst's responsibilities may include: + Monitoring the customer … more
- University of Florida (Gainesville, FL)
- …liaises with partners and departments to add training into the LMS. This position provides tier 2 customer support and proactively identifies processes ... cases. Manage outages, troubleshoot, and rectify LMS issues. + Provide tier 2 support for complex customer support issues (issues that cannot be… more
- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- HCA Healthcare (Nashville, TN)
- …and identifies potential operational changes to streamline operations and enhance service delivery + Provide Tier 2 customer support to the end users + ... Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance.… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …release updates through analysis of system changes, testing, and change management + Serving as tier 2 customer support by investigating and resolving ... role, you will be responsible for the configuration, implementation, validations, and support of the modules of UKG Pro Workforce Management (UKG Dimensions). Your… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... Travel: Local * * * **CACI** is seeking a Tier 2 Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
- General Dynamics Information Technology (St. Louis, MO)
- …Required:** Yes **Job Description:** Transform technology into opportunity as a Systems Administrator ( Tier 2 Deskside Support ) with GDIT. A career in ... GDIT, people are our differentiator. As a Systems Administrator ( Tier 2 Deskside Support ) you... Deskside Support ) joining our team to Support our intelligence customer in St. Louis,… more
- Sinclair Broadcast Group (Hunt Valley, MD)
- …looking for a highly analytical & customer centric individual to work as a Tier 2 Digital Technical Support Specialist for AOS. The ideal candidate will ... and a passion for delivering exceptional customer service. As a Tier 2 Digital Technical Support Specialist specializing in AOS (Advanced Operating… more
- CACI International (VA)
- … support . **More About the Role** The NOC provides continuous (24x7x365) monitoring and support and Tier 2 System Administration Monitoring and Support ... the project as necessary. * Support continuous, innovative, and proactive operational Tier 1/ 2 Network performance monitoring and support . * Support… more
- CACI International (Suffolk, VA)
- Tier 2 Deskside Support Technician...2 ),** you will act as a model of customer service excellence to all organizational staff members in supporting ... The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, as...resolution in Remedy ticket tracking system. + Provides advanced Customer Service and Support . + Communicates with… more
- University of Michigan (Ann Arbor, MI)
- AV Operation Support Tier 2 / Tier 3 (Underfill Option) Apply Now **How to Apply** A cover letter is required for consideration for this position and ... deadline pressure, undefined situations, and changing priorities. + Strong customer service background, with a dedication to delivering high-quality...Detail** **Job Opening ID** 251079 **Working Title** AV Operation Support Tier 2 / … more
- DXC Technology (Dover, DE)
- …and coordinate with constituents to determine the event's extent and severity. + Tier 2 monitoring functions: + Triage: In support of Tier 1 staff OR ... customers' unique business needs. **Essential Job Functions:** + The Tier 2 Information Security Analyst is responsible...provide a further in-depth analysis and focus on incident support and alert handling from Tier 1.… more
- ManTech (Washington, DC)
- …Currently, ManTech is seeking a motivated, career and customer -oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to join ... 3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem...sites and third-party warehouses. + Provide in-person, "white glove" support to customer VIPs at RFK Main… more