- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- SKC Communication Products LLC (OK)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- HCA Healthcare (Nashville, TN)
- …Center (HRSC) Director is responsible for ensuring our Onboarding Tier 1 and Tier 2 HR service representative tasks (eg, answering calls, transaction ... role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes… more
- Leidos (Norfolk, VA)
- …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... is dependent on exact position hired against. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- TEKsystems (Hamilton, OH)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ideal ... for candidates with O365 administrative experience. Key Responsibilities: Provide Tier 1 and Tier 2 ...of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop,… more
- Insight Global (Washington, DC)
- Job Description Insight Global is looking for a Tier 1/ Tier 2 Service Desk Specialist who has a TS/SCI to support a government customer in the Washington ... coming in. They will troubleshoot tickets, and escalate to tier 3. We are a company committed to creating...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- ManpowerGroup (Upton, NY)
- …at one of the locations above each workday **Job Description** Contracting position for Tier 2 Service Desk, supporting the Office Information Technology and ... **Desk Side Support Specialist - Tier 2 ** **Must be able to...Deskside Technician, customers seeking technical assistance upon escalation from Tier 1 - SC Service Center. *… more
- BAE Systems (Sterling, VA)
- …logical communications networks for the organization. + Provides Tier 2 and Tier 3 support to service requests and trouble tickets to include Move, Add, ... and weekends if needed to ensure transport availability or to meet service level agreements (SLAs) + Provide network administration support for development,… more
- HealthEdge Software Inc (Columbus, OH)
- …The Business Consultant leads and mentors the Service Delivery team in all Tier 1 (Basic) and Tier 2 (Intermediate) consulting initiatives. The position ... Delivery Leadership. **Staff/Team Management/Supervision** + Mentor and provide oversight for Tier 1 and 2 Service Delivery staff + Take direction from and… more
- General Dynamics Information Technology (Germantown, MD)
- … DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and ... Security Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- General Dynamics Information Technology (Springfield, VA)
- …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more
- IBM (Rocket Center, WV)
- …unique skills and experience. Your Role and Responsibilities We are looking for a skilled Tier 2 Help Desk Support Specialist to join our team. This role ... week, with flexibility for remote work on other days. Key Responsibilities: + Provide Tier 2 support for software-related issues, working closely with Tier … more
- ManTech (Stennis Space Center, MS)
- **ManTech** is seeking a motivated, career and customer-oriented ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and oversight to a ... network and cloud resources to detect and respond to service impacting events, cybersecurity incidents, and alerts. The position...**Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic… more
- TekSynap (Silver Spring, MD)
- …in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. + Research questions using available information ... with the FDA Environment. + Possess proven excellent customer service skills and call tracking/problem management software experience, involving...days of hire) **Overview** We are seeking a Deskside Tier 2 Technician to join our team… more
- William C Brown Inc (Springfield, VA)
- …our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the ... Systems Administrator ( Tier 2 Desktop Support) EOE Statement...will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.… more
- Amentum (Washington, DC)
- Amentum is seeking ** Tier 2 ** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who are ... are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a...Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have ... to the day-to-day operations of the Technical Control Facility Service Desk. + Provide Tier -II Work Center...a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for… more