• Senior Tier 2 Service Desk…

    ManTech (Washington, DC)
    …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
    ManTech (10/22/24)
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  • Service Desk Manager - Tier 2

    ManTech (Washington, DC)
    …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be required… more
    ManTech (10/22/24)
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  • Tier 1 Service Desk Analyst

    Insight Global (Boston, MA)
    …level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the Top 50 ... -4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1- 2 +...a Service Desk Analyst or Technical Support (1- 2 + years) - Proven expertise with positive customer … more
    Insight Global (10/12/24)
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  • Customer Service Tier 2 Agent

    Eligo Energy, LLC (Chicago, IL)
    …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
    Eligo Energy, LLC (09/10/24)
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  • AV/Video Service Tech - Tier

    SKC Communication Products LLC (WI)
    Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
    SKC Communication Products LLC (10/21/24)
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  • Lead Service Desk Specialist- Tier 3

    ManTech (Washington, DC)
    …+ Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...(6) years of experience + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
    ManTech (10/22/24)
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  • Network Operations Center- NOC Tier 1…

    CACI International (Washington, DC)
    Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
    CACI International (08/07/24)
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  • IT Desktop Project Tech ( Tier 2 )

    Cognosante (Vancouver, WA)
    …(GFE provided where needed) and on site. + 3+ years IT experience in an IT Service Desk, Tier 2 Enterprise Environment. Experience with technical writing and ... provider in the country. We provide a variety of services, including remote Service Desk support and in-person help. Spread across the Portland/Vancouver metro area,… more
    Cognosante (10/11/24)
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  • Service Transition Engineer - TS/SCI…

    Leidos (Aurora, CO)
    …and Change Manager. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built ... as required. **Primary Responsibilities** + Coordinate, facilitate, and verify Tier 2 software support and mission application service + Facilitate the… more
    Leidos (10/31/24)
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  • Help Desk Analyst II

    Robert Half Technology (Culver City, CA)
    …*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in ... Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you. For this opportunity,… more
    Robert Half Technology (10/18/24)
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  • Service Desk Functional Analyst

    Koniag Government Services (Pocatello, ID)
    …skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
    Koniag Government Services (10/26/24)
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  • HR Service Center Director- Onboarding

    HCA Healthcare (Nashville, TN)
    …Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, ... role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes… more
    HCA Healthcare (09/10/24)
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  • SMIT Service Desk RDM Tier 2

    Leidos (Norfolk, VA)
    …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated… more
    Leidos (11/01/24)
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  • Systems Administrator - TS/SCI with Polygraph

    Leidos (Chantilly, VA)
    **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk/Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
    Leidos (09/06/24)
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  • Customer Service Specialist

    Bosch (Londonderry, NH)
    …learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service to ... customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for product/part… more
    Bosch (10/26/24)
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  • Jabra Support Engineer, Tier 2

    Jabra (Lowell, MA)
    …tickets to Tier 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal and external stakeholders. **Key ... Rooms + Drive and own the tickets escalated to Tier 2 , acting as ticket owner and...national origin or ancestry, age, disability, veteran status, military service , sexual orientation, genetic information, or gender identity.Equal Opportunity… more
    Jabra (09/26/24)
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  • Tier 2 Customer Support

    Randstad US (Leawood, KS)
    tier 2 customer support. + leawood...with process management and process change implementation ? Minimum 2 years customer service experience ? Customer ... reference1069879 job details job summary: WHAT YOU'LL DO The Tier 2 Customer Support Specialist will serve...as assigned to deliver consistent exceptional external and internal service . ? Escalation point person for Institutions who require… more
    Randstad US (10/23/24)
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  • Help Desk Technician

    Insight Global (Dover, DE)
    …customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or Desktop Dell ... to work on hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office… more
    Insight Global (10/11/24)
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  • Tier 2 Cerner Application Support…

    CACI International (San Antonio, TX)
    Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
    CACI International (10/16/24)
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  • CSOC Tier 2 Analyst (24x7x365)

    General Dynamics Information Technology (Springfield, VA)
    …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more
    General Dynamics Information Technology (10/29/24)
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