- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2 ** to join our ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Leidos (Aurora, CO)
- … Transition Engineer. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built ... as required. **Primary Responsibilities** + Coordinate, facilitate, and verify Tier 2 software support and mission application service + Manage projects on… more
- Koniag Government Services (Pocatello, ID)
- …skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- HCA Healthcare (Nashville, TN)
- …Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, ... role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes… more
- Leidos (Norfolk, VA)
- …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Bosch (Londonderry, NH)
- …learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service to ... customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for product/part… more
- SAIC (Springfield, VA)
- …deployment, patching, and maintenance activities. + Respond to complex incidents escalated from Tier 2 including service outages and degradations. Interface ... the preferred candidate should have some experience in providing tier -3 level support for endpoints. The position will have...and patch Windows 10 and 11 endpoints. + Perform Tier 3 engineering support to Microsoft's cloud-based Intune endpoint… more
- Jabra (Lowell, MA)
- …tickets to Tier 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal and external stakeholders. **Key ... Rooms + Drive and own the tickets escalated to Tier 2 , acting as ticket owner and...national origin or ancestry, age, disability, veteran status, military service , sexual orientation, genetic information, or gender identity.Equal Opportunity… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- General Dynamics Information Technology (Springfield, VA)
- …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more
- Leidos (Washington, DC)
- …timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Support ( Tier 2 ) Lead, you will be responsible, to include, but not ... demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and...users in the future. + Continuously provide feedback on Tier 1/ Tier 2 knowledge… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst Shift 1 ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident Response Analyst** to ... to the next level and join us as a Tier 2 SOC Analyst. You will play...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... incidents, and alerts. **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various log data… more
- Leidos (Springfield, VA)
- …corresponding hardware and software combined solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The Tier II ... **The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design… more
- William C Brown Inc (Springfield, VA)
- …our intelligence customer activities in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the ... Systems Administrator ( Tier 2 Desktop Support) EOE Statement...will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects.… more
- Amentum (Washington, DC)
- Amentum is seeking ** Tier 2 ** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who are ... are pipelining candidates for future roles._ You enjoy providing Tier 2 support while multitasking in a...Utilize ServiceNow to create, update, and close incident and service requests + Assist with configuration and support for… more