- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join our team ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be required… more
- Insight Global (Boston, MA)
- …level support, and then each field office has their own Desktop techs as well as a Tier 2 Service Desk team to escalate as needed. The firm is in the Top 50 ... -4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1- 2 +...a Service Desk Analyst or Technical Support (1- 2 + years) - Proven expertise with positive customer … more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- SKC Communication Products LLC (WI)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- ManTech (Washington, DC)
- …+ Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams + Meet or exceed customer Service Level Agreements ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to...(6) years of experience + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Cognosante (Vancouver, WA)
- …(GFE provided where needed) and on site. + 3+ years IT experience in an IT Service Desk, Tier 2 Enterprise Environment. Experience with technical writing and ... provider in the country. We provide a variety of services, including remote Service Desk support and in-person help. Spread across the Portland/Vancouver metro area,… more
- Leidos (Aurora, CO)
- …and Change Manager. The successful candidate will be responsible for supporting best-in-class Tier 2 Service Transition operations in a purpose-built ... as required. **Primary Responsibilities** + Coordinate, facilitate, and verify Tier 2 software support and mission application service + Facilitate the… more
- Robert Half Technology (Culver City, CA)
- …*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Tier 2 Service Desk Technician with a background in ... Active Directory, Outlook, Office 365. If this sounds like your background, then this Tier 2 Service Desk Technician role is for you. For this opportunity,… more
- Koniag Government Services (Pocatello, ID)
- …skills and familiar with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret clearance to...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- HCA Healthcare (Nashville, TN)
- …Summary and Qualifications** The HR Service Center (HRSC) Director is responsible for ensuring Tier 1 and Tier 2 HR service representative tasks (eg, ... role:** + You will oversee and direct operations for Tier 1 and Tier 2 customer service representatives and supervisors + You will ensure call volumes… more
- Leidos (Norfolk, VA)
- …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated… more
- Leidos (Chantilly, VA)
- **Description** Leidos has an exciting opening for you as our next Tier 2 Service Desk/Systems Administrator. Your job will be supporting as a Linux ... will work in a team environment while demonstrating strong cross functional collaboration across Tier 3 and ISP teams. Individuals in this role may be required to… more
- Bosch (Londonderry, NH)
- …learn how we work #LikeABosch! **Job Description** **Job Duties & Responsibilities:** The Customer Service Specialist provides Tier 2 Customer Service to ... customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for product/part… more
- Jabra (Lowell, MA)
- …tickets to Tier 3 when applicable. While the ticket resides in Tier 2 , owns all communication with internal and external stakeholders. **Key ... Rooms + Drive and own the tickets escalated to Tier 2 , acting as ticket owner and...national origin or ancestry, age, disability, veteran status, military service , sexual orientation, genetic information, or gender identity.Equal Opportunity… more
- Randstad US (Leawood, KS)
- tier 2 customer support. + leawood...with process management and process change implementation ? Minimum 2 years customer service experience ? Customer ... reference1069879 job details job summary: WHAT YOU'LL DO The Tier 2 Customer Support Specialist will serve...as assigned to deliver consistent exceptional external and internal service . ? Escalation point person for Institutions who require… more
- Insight Global (Dover, DE)
- …customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or Desktop Dell ... to work on hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go onsite to the office… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- General Dynamics Information Technology (Springfield, VA)
- …8 + years of related experience **US Citizenship Required:** Yes **Job Description:** **CSOS Analyst Tier 2 ** Provide CSOC Tier 2 services, which is ... containment, eradication, and recovery measures for events and incidents. CSOC Tier 2 services includes malware and implant analysis, and forensic artifact… more