- TekSynap (Springfield, VA)
- … desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: ... Responsibilities & Qualifications RESPONSIBILITIES This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military… more
- Robert Half (Willow Grove, PA)
- …1 technicians, offering guidance and assisting with complex issues. Provide Tier 2 technical support to resolve escalated service tickets for client systems, ... networks, and applications. Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical...liaison for the team to support career growth. Audit service desk ticket queues to proactively address… more
- BAE Systems (Atlanta, GA)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 2 support for remote access and service capabilities, including VPN ... our customers to achieve their missions. As a Principal Tier 2 Remote Support Analyst , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TEKsystems (Fort Collins, CO)
- Overview Our customer is seeking a IT Service Desk Specialist to join their team while an employee is on temporary leave for 3+ months starting beginning of ... onsite in the Fort Collins area. Key Responsibilities Provide Tier 1 and Tier 2 ...and printer problems. Manage and resolve tickets using Fresh Service and Fresh Desk . Familiarity with End… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … Tier 1 support for all environments and networks supporting end users. Route Tier 2 /3 tickets to appropriate sustainment teams Process all IT SM tickets to ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Update Help Desk ...area related to the labor category with at least 2 years' experience in providing Tier 1… more
- CACI International (Colorado Springs, CO)
- Tier 2 IT Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution,...mission operations. We have an exciting opportunity for a Tier 2 IT Technician to join our… more
- BAE Systems (New York, NY)
- …current and transferable) Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) ... desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service...Computer Science, or a related field (or equivalent experience) 2 years of experience in Tier and… more
- CACI International (Denver, CO)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... restart services and hardware when needed, and coordinate with Tier 2 /3 teams to address complex problems....formal education. Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- Beth Israel Lahey Health (Charlestown, MA)
- …its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible for all ... an escalation point on tickets not resolved by the Service Desk and Field Support as well...Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position… more
- Molina Healthcare (Salt Lake City, UT)
- …facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered within required, and ... agreed, business timescales. The functions covered are: 1. Development, 2 . PMO, 3. Testing, 4. Maintenance, 5. Service...and Chaos Engineering Programs. Conduct annual validation of all Tier 0 through Tier 2 … more
- SAIC (Baltimore, MD)
- …located at the Department of Transportation, Baltimore MD. Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to ... multiple teams to troubleshoot issues. Updates status of queued service requests with the IT service management...substituted with 6 additional years of related experience Provides Tier 2 and Tier 3… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... remain compliant with Identity & Access Control Management (ICAM) policy. Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- ASRC Federal Holding Company (San Antonio, TX)
- …Moderate level experience and can work independently on most tasks: Support the Tier 2 (Continuous Operations) 24x7 operations mission. Maintain and troubleshoot ... ASRC Federal is currently seeking an Intermediate Systems Administrator - Tier - 2 Level to support upcoming work located in San… more
- Serco (Kirtland AFB, NM)
- …resolutions for future reference and knowledge sharing. User Support and Training: Provide Tier 2 /3 technical support to end-users and IT staff on ... field. Equivalent experience may be considered. DoD IAT Level 2 2 or more years of experience...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- AeroVironment (Lawrence, KS)
- …during documentation reviews to validate company policies, procedures, and requirement are met Tier 2 Cyber help desk duties, including handling issue ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- FGS, LLC (Hampton, VA)
- …10th Intelligence Squadron, Langley AFB, VA. Daytime hours. Primary Duties and Responsibilities: Provide Tier 1 and Tier 2 support based on industry ... maintain Windows operating systems and application software patches and service packs Perform printer software configuration and maintenance Required Qualifications… more
- Epsilon, Inc (Phoenix, AZ)
- …ensuring compliance with licensing, regulatory, and security requirements. Support the IT Service Desk by handling basic technical issues. Assist in installing ... site visits for software upgrades and basic computer-related issue resolution. Provide tier 1 support for Entrust-related issues and ensure timely resolution of… more
- NANA Regional Corporation (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... operations of the organization's computer systems, networks, programs, infrastructure, help- desk support, databases, and other technologies. Responsibilities Contributes to… more
- Patterson Companies, Inc. (Denton, TX)
- …a stronger and successful organization. Job Summary The Technical Support Specialist - Tier II properly responds to incoming customer requests via phone, email, or ... and escalates incidents when considered appropriate and necessary to maintain service level expectations. Essential Functions Respond to incoming customer requests… more
