- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 2 Service Desk Analyst** to join ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Koniag Government Services (Pocatello, ID)
- …with Service Desk operations to Perform Tier 1 and Tier 2 Service Desk Functions Technicians. Our ideal candidate is logical and proactive, ... a Koniag Government Services company **,** is seeking a Service Desk Functional Analyst with a Top-Secret...not necessary. **Essential Duties and Responsibilities** : + Provide Tier 1 and2 level knowledge about financial based Travel… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist - Tier 2 ** to join our team in ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... not limited to:** + Overseeing the performance of the Tier 1 service desk operations...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …**US Citizenship Required:** Yes **Job Description:** **Description:** GDIT is looking for a Tier 1 Service Desk Technician to provide technical support ... in Tampa, FL. **Roles and Responsibility:** Delivering excellent customer service and quick resolution of technical issues for customer...2 -6 years of direct related experience supporting help desk Tier 1, Tier … more
- ManTech (Washington, DC)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our ... include but are not limited to:** + Manage the Tier 3 Service Desk Team...of related experience (technical environment) + A minimum of 2 years of supervisory experience **Clearance Requirements:** + Must… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....experience 2 years of experience on NMCI Service Desk + Candidates with fewer than… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- General Dynamics Information Technology (Quantico, VA)
- …part in improving how agencies operate. Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means ... improving how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining our IT...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- Guidehouse (San Antonio, TX)
- …8 years of relevant experience in lieu of degree + 5+ years of Tier 2 /Back-end professional experience working on a Service Desk + Ability to obtain a ... Job Functions** + Technical Support - Internal + Provide Tier 2 / Back-end IT support +...using available information resources + Comply with Corporate IT Service Management and Service Desk … more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join...ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier -1 Help Desk Analyst to respond to phone, portal, email submitted Incident and ... from Internal Arlington County employees. + Escalate issues to Tier 2 as needed, as well as...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …GDIT is looking for a Desktop Systems Administrator to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with hardware, software, and ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Remote Access,Remote Support,Troubleshooting **Certifications:** Security+, CE… more