- Creative Financial Staffing (Worthington, OH)
- …issue resolution, system administration, inventory management, and documentation. Key Responsibilities: Provide Tier 1 and 2 support for hardware, software, and ... Help Desk SpecialistOnsite Summary: Provide desktop/laptop, mobile device, and...Maintain documentation and assist with training as needed Requirements: 2 -year degree in Computer Science/IT or 4 years of… more
- Aequor (Tampa, FL)
- …will be considered. Job Description: Job Summary As a member of the Specialty Service Desk , you will be responsible for delivering world class IT support ... Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more...Participate in application testing, upgrades and deployment, and internal Service Desk projects as needed. Adhere to… more
- Dexian - DISYS (Denver, CO)
- …at the City's Headquarters location.The immediate, primary focus is to augment the IT Service Desk and then assist with the large end user hardware replacement ... Tier 1 (first line support) and occasional Tier 2 support for the City staff...City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of… more
- Percepta (Melbourne, FL)
- …logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for ... technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation in Service...A preferredCompTIA Network preferredMinimum of 4 years of Help Desk or Desktop hardware and software experience in an… more
- Kinetic Personnel Group (Riverside, CA)
- …communication skills for interacting with candidates, clients, and colleagues. Have at least 2 years of experience in customer service , sales, or staffing. ... solutions to meet client needs. Identify, source, and attract top- tier candidates for open positions. Manage the entire sales...Apply today! What to expect: Run your own full desk , managing client accounts and recruitment efforts. Utilize your… more
- Select Chemistry (Houston, TX)
- …Non-ExemptBusiness Unit: ChemistryReports to: Procurement ManagerTravel Requirement: MinimalTop Tier Benefits\u3000Medical, dental, vision, coverage in addition to ... overall goal of minimizing the total cost of transactions without impacting service levels.The essential job functions include, but are not limited toFacilitate the… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. ... Information Systems or Equivalent Experience * 2 + Years experience as a Tier 2 Service desk engineer * Experience with a ticketing system such as… more
- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …tickets. . **Responsibilities include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing ... ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2 ** to join our team in Washington, DC. As a… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- Tri-City Electric (Davenport, IA)
- IT Service Desk Tier 2 Davenport IA Tri-City Electric Co. is currently seeking an experienced and customer-focused IT Service Desk Tier 2 ... Technician to join our dynamic team. As a Tier 2 Technician, you will play a...Handle escalated incidents, ensuring timely resolution and adherence to Service Level Agreements (SLAs). Collaborate with other teams when… more
- CACI International (VA)
- …centralized knowledge repository for assigned applications suites. + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... professionals, responsible for: + Supporting end user applications and work in a multi- tier service desk as well as work with software development and… more
- Janus Henderson Investors (Denver, CO)
- …Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... / problems + Escalation point and liaison between Global Service Desk and Tier 3...Strong communication and interpersonal skills + Ability to provide tier 1 and tier 2 … more
- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support. + Create, modify and/or delete user accounts per Terracon ... + Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance. + Open and/or close work orders… more
- ManTech (Baltimore, MD)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to join our ... to operate a 24 x 7 Service Desk Operation. You will lead a Tier ...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- Randstad US (Tallahassee, FL)
- tier i service desk ...as networked printers, smartphones, etc. Responsibilities will include providing Tier 2 support of medium to high ... cause of problems. Installs, configures, and provides support, monitors Service Desk queue and resolves support tickets...hardware devices such as networked printers, smartphones, etc. Providing Tier 2 support of medium to high… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....to Tier 1 and Tier 2 teams + Meet or exceed customer Service… more
- NuAxis Innovations (Kansas City, MO)
- ** Tier II Service Desk ...Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
