- CACI International (Aberdeen Proving Ground, MD)
- …identifying risk, and communicating results and recommendations to coworkers, management, and customers. + Tier 3 Help Desk Troubleshooting skills, from ... incoming request, documentation into help desk software database, resolving request to user satisfaction. + Test for security vulnerabilities in the code of Army… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Manager - Tier 3 ** to join our team. ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist Journeyman- Tier 3 ** to join our team ... users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- SAIC (AL)
- …assistance and training to users + Perform routine operations including: troubleshooting and resolving Tier 3 help desk tickets, performance monitoring, ... server monitoring, and log monitoring + Deploy software packages to the Cloud One Integration, Test and Production environments. This also include supporting regression and other testing for the Cloud Common Services + Address security findings and… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 +...issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to … more
- Helena School District (Helena, MT)
- Tier 1 Help Desk Technician JobID: 2910 + Position Type: InformationTechnology/ Help Desk + Date Posted: 10/22/2024 + Location: Lincoln Center ... Helena Public Schools has an immediate opening for a Tier I Help Desk Technician....application materials include: completed district online application and three ( 3 ) professional references. This position will remain open until… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2… more
- Robert Half Technology (West Des Moines, IA)
- …contract to hire employment opportunity for a Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As a crucial member of our ... Must hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk roles. * Demonstrated proficiency in Comptia, Comptia A+,… more
- Community Health Network (Indianapolis, IN)
- Tier II Service Desk Analyst Job Ref...role will be required to work primarily onsite to help identify and resolve missing or incorrect data. Once the ... couldn't do it without you. **Make a Difference** The Tier II Service Desk Analyst will be...or equivalent field-related work experience is required. + Three ( 3 ) or more years of experience in customer service… more
- RKON (Chicago, IL)
- …of service we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to elevate ... Analyst ( Tier 1), End User Engineering About us: RKON...in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...Management, and Reporting & Analysis). + Manage operations for 3 to 6 level-I geographically dispersed NOC engineers in… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …2-6 years of direct related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations. + **Education:** BS/BA or AS/AA degree in ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office,Technical Issues,Troubleshooting **Certifications:**… more
- ManTech (Washington, DC)
- …of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... is seeking a motivated, career and customer-oriented **Senior** **Service Desk Support Specialist - Tier 2** to...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first… more
- ManTech (Washington, DC)
- …of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...ManTech is seeking a motivated, career and customer-oriented **Service Desk Specialist - Tier 2** to join… more
- Robert Half Technology (Memphis, TN)
- Description We are seeking a highly skilled Helpdesk Tier 3 Specialist to join our IT support team. As a Tier 3 Specialist, you will be responsible for ... resolving complex technical issues and providing advanced technical support to our end-users. You will be the go-to expert for escalated issues and will be expected to provide innovative solutions to challenging problems. Responsibilities: + Incident… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Remote Access,Remote Support,Troubleshooting ... a Desktop Systems Administrator to provide face-to-face and remote Tier 1 and 2 incident resolution to customers with...or a related field of study and at least 3 years of experience - Applicable DoD 8140 or… more
- Rock Family of Companies (Detroit, MI)
- …and quality with speed + Research and implement new technologies + Provide tier 3 support for Help Desk /Desktop personnel + Participate in an on-call ... computer science or similar technical subjects or at least 3 years of related work experience + Proficiency in...individual level and offer all sorts of ways to help you live your best life. We are proud… more
- General Dynamics Information Technology (Edwards AFB, CA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably ... Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk … more
- Leidos (Springfield, VA)
- …in accordance with customer policies and guidance. + Provide Tier 1, 2 and 3 help desk support on a schedule that meets the demands of an enterprise-wide ... developers, engineers, designers, system administrators, information security officers, and help desk specialists for an Intelligence Community...this job requisition will remain open for at least 3 days with an anticipated close date of no… more