- Applied Research Associates, Inc. (San Antonio, TX)
- …efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... contingent upon a favorable national security risk assessment based on SEAD- 3 reporting requirements ** Tier 2 Cloud Support Position Preferences:** + 3 +… more
- General Dynamics Information Technology (Elkridge, MD)
- …US Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help...NEED TO SUCCEED: Required Education and Experience: HS/GED + 3 + years Certifications: DoD Manual 8570.01-M at the Information… more
- Lockheed Martin (Hanover, MD)
- …threats at bay. Cyber | Lockheed Martin The Work: The helpdesk team manages tier 1 tickets to either resolution or escalation. This team maintains excellent customer ... or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Masters degree. -Analyst… more
- Hawaiian Electric (Honolulu, HI)
- …requirements, within budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, ... needs (new or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop… more
- Tyto Athene (San Diego, CA)
- …field or equivalent. + 3 + years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification desired ... VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU faculty,… more
- AeroVironment (Petaluma, CA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation,...800-171, and CMMC + Support implementation of CMMC Level 3 efforts + Support Cyber team's efforts towards vulnerability… more
- LiveRamp (New York, NY)
- …strategies with platforms like Roku, Samsung, Hulu, Disney+, Netflix (ad-supported tier ), TikTok, Meta, Snap, and emerging CTV/social players. As a trusted ... Skills** + Existing relationships with partnership and business development teams at top- tier CTV platforms (Roku, Samsung, VIZIO, LG, etc.) or social media… more
- Oregon State University (Bend, OR)
- …OSU -Cascades IT Manager and functions as a member of the UIT Service Desk within the Business Architecture unit of University Information and Technology at OSU ... State University. Why OSU -Cascades IT? We are the tier 2 hands-on support for all things technical on...campus under development and a goal to grow to 3 ,000 to 5,000 undergraduate and graduate students, OSU -Cascades… more
- Chenega Corporation (Albuquerque, NM)
- …(DOC). Follow industry standards and best practices for Data Centers. Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from ... Minimum Qualifications: Associate's degree or combination of education and experience. 3 + years of related technical experience in supporting Information Technology… more
- General Dynamics Information Technology (Rockville, MD)
- …new and existing infrastructure solutions. Ensuring quality delivery of Engineering Tier 3 support in coordination with the Service Desk to resolve network ... As the Infrastructure Engineering Task Lead , you will help ensure today is safe and tomorrow is smarter....experience Required Experience: 10+ total years of related experience 3 + years in a lead infrastructure engineering role … more
- Leidos (Fort Belvoir, VA)
- …Masters with 6 - 10 years of prior relevant experience in a network operations, help desk , or IT support role. Specific experience, education and training may be ... (BMC Smart Reporting), tasks, and work orders. Additional Responsibilities: Support Tier I-III system, networking, and engineering personnel to ensure network… more
- Eliassen Group (Brooks, CA)
- …operationalizes Standard Operating Procedures (SOPs) and run books. Trains and mentors IT Help Desk Technicians on how to resolve common level 0/1 application ... $75 / hr. w2 Responsibilities: Serves as the top tier expert on network problems and emergencies and assists...are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits… more
- ASM Research, An Accenture Federal Services Company (Oklahoma City, OK)
- …OS. Provides tier 2 and 3 supports for escalations from Help Desk . Knowledge and experience troubleshooting Linux and Unix based systems. Participate in ... on-call rotations to provide 24x7x365 infrastructure operations support. Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). Optimize system operations and resource utilization as well as perform system capacity… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …Blue Cross Blue Shield Association (BCBSA) Local Operations Scorecard (LOS) and Licensee Desk Level Audit (LDLA), the Federal Employee Program (FEP) audit and ... tier II support to customer service representatives and QA...+ Act as a consultant with external departments to help resolve high-impact business issues by recommending action plans… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer ... and self-motivated individual to perform the duties of a Tier 3 System Administrator to support a...Administrator will:** + Serve as an Escalation point for Tier II help desk . +… more
- Robert Half Technology (Medford, OR)
- Description Join Our Team as a Tier 3 Help Desk Engineer - Onsite in Medford, OR We're on the lookout for an experienced Tier 3 Help Desk ... What We're Looking For: + Proven experience in a Tier 3 support or senior technical role...Directory and Windows 10. * Hands-on experience with service desk ticketing systems and related workflows. * Strong communication… more
- TEKsystems (Fort Myers, FL)
- Description Tier 1 Help Desk Support Technician... 2) and Senior IT Support Specialists ( Tier 3 ) for resolution, when needed. Skills Help ... resets, and issue triaging while ensuring a positive customer service experience. Help Desk Technicians will escalate more complex issues to Advanced IT Support… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... two-week coverage - Onsite in downtown Washington, DC three ( 3 ) days per week; Monday through Friday. _This position...and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 2**...support specialists. + Check in with the VIP section 3 times a day 8am, 11am & 2pm +… more
