- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- Robert Half Technology (Woodland Hills, CA)
- Description *Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Tier 3 Service Desk Engineer with a ... M365, Exchange, VDI, and escalated support. If this sounds like your background, then this Tier 3 Service Desk Engineer role is for you. For this… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- SAIC (Arlington, VA)
- …a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to support Tier 0/1 Service Desk for our Digital and AI Team as we ... driving operational excellence, and fostering continuous improvement across all service areas. Core Responsibilities: + Provides technical support to field… more
- Leidos (Norfolk, VA)
- **Description** Pay: $26-$28/ hour. Offer is dependent on location. The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our ... Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. **Primary Responsibilities** **As a Service Desk RDM Technician, you will:** +… more
- Leidos (Odenton, MD)
- …Qualifications:** + High School diploma and 3 years of experience in a Service Desk /Call Center environment + **Security+ required or DoD 8570 IAT Level I ... messages, and in person + Able to adapt to service desk capability, handling calls and contacts...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 … more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....Minimum of 6 months of tenure with the NMCI Service Desk and 3 months… more
- GovCIO (Lackland AFB, TX)
- …responsibilities include troubleshooting support from incoming calls, emails, and virtual Enterprise Service Desk tickets (vESD), or similar IT ticket tracking ... **Overview** GovCIO is currently hiring for Tier 2 Help Desk Support Services...+ Five years of experience in computer system/network support service desk . Includes one-year documented work with… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... requests to Tier 2, System Integrators, and Tier 3 Teams when appropriate to resolve...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + years… more
- GovCIO (Lackland AFB, TX)
- …out each ticket. + Accurately record, update, and document requests using the IT service desk system + Ensure data entered into logs/records/ files is accurate. ... for voice, video, mobile devices, data, and infrastructure. + Experience with IT service desk ticketing systems: preferably Remedy. + Knowledge of, and… more
- Robert Half Technology (West Des Moines, IA)
- …tasks. Requirements * Must hold a minimum of 3 years of experience in Tier 1 Support, Technical Support, or Help Desk roles. * Demonstrated proficiency in ... Tier 1 Support | Technical Support | Help Desk role based in West Des Moines, Iowa. As...Network Troubleshooting. * Skilled in Remote Support and managing Service Desk Tickets. * Familiarity with handling… more
- T and T Consulting Services (San Antonio, TX)
- …as assigned by T&T managers. **Required Education/Experience:** * Active Secret Clearance * 3 + years experience supporting IT Help Desk * Experience using Remedy ... Force and Coast Guard medics, corpsmen, and technicians. The Tri- Service Campus has over fifty (50) medical programs, and...be passed to the Network Operations Department or the Tier III support but managed by the Tier… more
- Insight Global (Denver, CO)
- …large global retail company headquartered in downtown Denver, Colorado is looking to hire an Tier II Help Desk Technician to join their team. This person will be ... Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 3 -6 years of experience managing and resolving Tier… more
- RKON (Chicago, IL)
- …After Joining RKON: + RKON EUE University - internal training program (within 3 months) + Knowledge Centered Service (KCS) v6 Fundamentals certification (within ... Analyst ( Tier 1), End User Engineering About us: RKON...and rewarded-a key reason for the extraordinary level of service we deliver to our customers. About the position:… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you ... support team. + Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 ...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Robert Half Technology (Nashville, TN)
- …helping them become more self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- Robert Half Technology (Nashville, TN)
- …work on strategies to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced ... Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more