- Leidos (Washington, DC)
- …Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** **Service Desk Analyst ( Tier 3 support )** to support a federal agency's ... an individual with demonstrated experience in resolving technical client support in a service desk setting, ability...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Robert Half Technology (Pittsburgh, PA)
- …and performing system upgrades. Requirements + Extensive experience in a Tier 3 help desk or technical support role. + Strong troubleshooting ... Description + Provide advanced technical support and troubleshoot complex hardware and software issues....complex hardware and software issues. + Resolve escalated help desk tickets in a timely manner. + Configure and… more
- Scantron (Fort Worth, TX)
- …as assigned. REQUIREMENTS + Proven experience as a Tier 3 Help Desk Technician or in a similar technical support role. + Strong knowledge of desktop ... Colorado, California, Washington, and New York POSITION SUMMARY The Tier 3 Help Desk Technicians...Desk Technicians are responsible for providing advanced technical support and resolving complex issues escalated from Tier… more
- Proven IT (Tinley Park, IL)
- Help Desk Tier 3 Engineer Tinley Park,...Proven IT customers. This is an expert level of customer support for Managed IT Services. The Tier III ... migrations, wireless access points, firewalls, switches and Microsoft licensing. Responsibilities + Tier III aids support to the Proven IT Tier II team of… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist (VIP Remote Support ) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... and staff knowledge bases. Works with management and other Tier 1 Help Desk staff to identify...: This role is for an IT specialist in support of Tier 1 operations for a… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Robert Half Technology (West Des Moines, IA)
- … Tier 1 Support | Technical Support | Help Desk role based in...minimum of 3 years of experience in Tier 1 Support , Technical Support , ... Comptia Network+, and Comptia Security+. * Previous experience in Tier 1 Support is essential. * Proven...Reset and Basic Network Troubleshooting. * Skilled in Remote Support and managing Service Desk Tickets. *… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** to ... but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network...If unable to diagnose problem, will work with service desk management or Tier 3 … more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …system/equipment maintenance upgrades such as new major versions and data migrations. Provides Tier 3 help desk support ; may also provide Tier 2 help ... IT STATEWIDE ENGINEER 1- 3 (OTS-DCO) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4630514) Apply IT STATEWIDE ENGINEER 1- 3 (OTS-DCO)… more
- GovCIO (Dallas, TX)
- …GovCIO is currently hiring for a Tier II Service Desk , Cloud Application Service desk to provide Tier II support to a large DOD Agency. This position ... Help document Standard Operating Procedures as required. Consults with support teams, other help desk tiers, customers...tools maintain the performance of the applications. + Provide Tier II Service desk customer service by… more
- TEKsystems (Sierra Vista, AZ)
- …network activities and identifies and resolves routine network problems. + Handles problem that the first- tier of help desk support is unable to resolve. + ... is looking for a Tier 2 Help Desk Technician with an active TS/SCI to support...field of expertise. + Escalates more complex problems to Tier 3 when required. + Perform systems… more
- General Dynamics Information Technology (Bethesda, MD)
- …Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support ,IT Tech Support ,Troubleshooting **Experience:** 3 + years of ... **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support ...certifications or training, or work experience. + **Required Experience:** 3 + years of related + **Required Skills & Experience:**… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk professional to join the team in our Dunwoody data center. ... assistance via multiple channels (phone, email & chat) + Support resolution of issues escalated from Tier ...or related preferrs. A+, Network+ or equivalent certification preferred. 3 + years' experience in an IT Help Desk… more
- Stratus Solutions (Washington, DC)
- …life (just a few of the things you may do on any given day): Provide Tier I support for requests for service through email, phone, or in-person interaction with ... return that commitment by empowering them with the autonomy, support , and tools they need to fulfill their true...Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate… more
- GovCIO (Washington, DC)
- …thinking skills for diagnosing and resolving technical issues + Ability to escalate problems to Tier 3 support when necessary. + Experience in providing ... is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve...years (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier … more
- BigBear.ai (Tysons Corner, VA)
- …Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's...limited direction What you need to have At least 3 -5 years of relevant, professional experience Working knowledge with… more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering About us: RKON is...Expertise + One to two years in a Help Desk /IT Support related role + Microsoft account and ... Partners. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking...professionals are expected to provide high quality end user support with a strong background in PC support… more
- Robert Half Technology (Houston, TX)
- …computer systems and peripheral devices. + Provide timely, accurate, and intelligent tier 2 technical support on Active Directory, Service Now, printers, ... resolution. + Utilize ticket tracking system to document all support incidents and follow escalation processes as necessary. +...3 years of experience in a technical help desk position, with direct experience in user-end PC troubleshooting… more
- Rock Family of Companies (Detroit, MI)
- …and quality with speed + Research and implement new technologies + Provide tier 3 support for Help Desk /Desktop personnel + Participate in an on-call ... computer science or similar technical subjects or at least 3 years of related work experience + Proficiency in...other systems and applications + Provide technical expertise and support for troubleshooting and resolving issues + Collaborate with… more