- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- IGT (Las Vegas, NV)
- …+ Work on escalated cases that could not be handled by tier 1 support staff. + Motivate call center staff and encourage positive communication and ... Supervisor Call Center I Location: Las Vegas,... operations team of 5-15 IGT team members who support our Sports Betting Contact Center . As...feedback. + Ensure top- tier customer service to… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... service and support within the Information Systems Technology department at the Law Center . The Technician duties include, but are not limited to: + Install,… more
- Chobani (Plano, TX)
- …Services: Develop and maintain various customer centric communication vehicles (Self-Service, Call Center , Tier 1 & 2 Support , etc) to communicate with ... Director role will lead and oversee the organization's People Services & Support function, ensuring the delivery of efficient, scalable, and high-quality services to… more
- Comerica (Farmington Hills, MI)
- Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or ... service levels and executing operational objectives. This position handles a high call volume of in-bound calls in a fast-paced environment while processing customer… more
- GovCIO (Lackland AFB, TX)
- …is a Primary Subordinate Unit (PSU) under the Air Force Installation and Mission Support Center (AFIMSC), an organization within the Air Force Materiel Command ... ticket in the incident management application for each phone call and email incident, problem, or request reported by...(NIPRNet) environments. + Familiarity with a variety of IT Support Tier 1 actions related to maintenance,… more
- CACI International (VA)
- Senior Oracle EBS Techno-Functional Developer - TIER III Support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: ... seeking an Oracle EBS Techno - Functional administrator to support a Marine Corps Oracle E-Business Suite (EBS) based...and resolution within a two-hour window, 24/7 when on call , on a rotating schedule. + Provide capability to… more
- KeenLogic (Washington, DC)
- …of technician support + Serve as the technical resource and solution-provider for the Call Center support team + Work closely with other HIR groups to ... Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2+ years' experience supporting and knowledge of the Mac operating… more
- TekSynap (Rockville, MD)
- …& Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis, ... TEAMS, MS Exchange Management Console, Internet Explorer. + Provide Tier I support to resolve problems on...Medium-High + Work schedule: Evening, overnight, weekend, holiday and on- call work is required. Flexible and able to work… more
- U-Haul (Phoenix, AZ)
- …hours a day, typing and reading. Requirements: + At least 1 to 2 years of technical support or call center experience related to area of assignment; OR any ... within these hours. Position Overview: Under the direction of the Manager, Tier 1 Application Support are responsible for providing support , via phone queues… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- Koniag Government Services (Baltimore, MD)
- …IT solutions, application development and support , network/security operation center (NOC/SOC) support , call center support , data center ... Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to...three weeks paid time off, and more. **Position Overview:** Call Center environment, providing detailed call… more
- GovCIO (Kiln, MS)
- …. + Documents, tracks, and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server or mainframe ... GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for...**Qualifications** High School with 0-2 years experience in a call center or technical role. Clearance Required:… more
- DXC Technology (Baton Rouge, LA)
- **Job Description:** **Job Description:** The Tier 3 Cyber Security Analyst/Incident Response position is a part of the Cyber Defense Center team. The CDC ... provides cyber security monitoring, reporting, and response for numerous external clients. Tier duties include, but are not limited to: + Receive incident… more
- Eligo Energy, LLC (Chicago, IL)
- …Service Representative: As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers ... to make an impact as part of a dynamic call center team. We offer competitive hourly...+ Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt,… more
- TEKsystems (Coppell, TX)
- …a USB headset will also be provided. Skills: call center customer service, call center operations, phone support Pay and Benefits The pay range for ... to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help desk ticketing tools"… more
- WellSpan Health (Lebanon, PA)
- Registered Nurse - Post Anesthesia Care Unit - PRN Tier 1 Location: The Good Samaritan Hospital, Lebanon, PA Schedule: PRN/Per Diem Variable start times Could be ... 8hr. , 10hr,. or 12hr. shift May aid in on- call coverage for weekends and Holiday needs. The goal...Uses opportunities in the clinical setting to teach and support others, one-on-one or in groups (eg Students, other… more
- Robert Half Accountemps (Rochester, NY)
- …agencies. Requirements * Proven experience in Customer Service, preferably within a call center environment * Prior experience in Training and Procedures ... long-term contract employment opportunity for a Recovery Representative I ( Tier II) in Rochester, New York. This role primarily...Experience in Revenue Accounting is desirable * Familiarity with Call Center Customer Service Practices * Ability… more
- Carrier (East Syracuse, NY)
- …+ High school diploma or GED **Preferred Qualifications:** + Bachelor's Degree + Inbound call answering in a call center setting. + Ability to ... Carrier brand dealers looking to obtain parts or technical support . **Training:** + Training is 2-3 weeks long. It...meet standardized call center metrics. + Be dependable + Show up to… more
- Mount Sinai Health System (Brooklyn, NY)
- …personal._** **_Roles & Responsibilities:_** **.** Provides protection for medical center patients, employees and visitors, by staffing assigned post, patrolling ... Directs vehicle traffic to prevent congestion that would hinder center operations **.** Ensures that ambulance bays are cleared...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more