- SAIC (Germantown, MD)
- …to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems + Document, maintain, upgrade and replace ... prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues + Research, resolve, and… more
- Cayuse Holdings (Pueblo, CO)
- **Overview** The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this role, you will ... teams to resolve issues that may be out of the Tier II support scope. + Mentor and support junior Desktop Technicians. + Non-Essential Duties + Other… more
- Cayuse Holdings (Lakewood, CO)
- **Overview** The Desktop Technician V will provide on-site Tier II desktop and user support services, and act as a regional Team Lead, on a ... to resolve issues that may be out of the Tier II support scope. +...five (5) years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area… more
- Sierra Nevada Corporation (Plano, TX)
- …Comprehensive troubleshooting skills of industry standard hardware and software products/services **Preferred:** + Tier II desktop support + A/V ... repairing desktop /laptop computers, providing personal computer, hardware, and software support and installing software. As SNC's corporate team, we provide the… more
- EPS Corporation (Randolph Air Force Base, TX)
- …Level Experienced (Non-Manager) Category Information Technology Job Description Provide Tier I/ II desktop client support for problem resolution for all ... Video Teleconferencing Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/ II service delivery. Operate the service desk and… more
- Link Solutions Inc (Fort Knox, KY)
- …as traffic shaping, load balancing, and quality of service (QoS) configurations. + Provide Tier II -III network/ desktop support . + Analyze network usage ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...obtain and maintain a secret clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- Link Solutions Inc (Fort Leonard Wood, MO)
- …and growth while helping protect our national security. Job Responsibilities: + Provide Tier II -III network/ desktop support . + Troubleshoot network ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- Trinity Health (Mason City, IA)
- …end-user computing and desktop -based LAN systems software. Provides advanced level technical support and guidance through Tier 2 support and works with ... desktop software and hardware and provides advanced level support in these areas. Provides consultation to TIS users...in behaviors, practices, and decisions. + Provides expert level support of all desktop and network hardware… more
- University of Massachusetts Amherst (Amherst, MA)
- EDP Programmer II (Sr. Desktop Support Technician) Apply now ... energy of the region. Job Summary UMass Amherst Information Technology Enterprise Desktop Support (EDS) specializes in delivering solutions tailored to the… more
- Estes Express Lines (Richmond, VA)
- **Job Summary:** The Desktop Support Technician II is responsible for managing escalation issues from the help desk Technicians. This position utilizes ... problems and implementing solutions. + Provide second and third tier technical support , such as configuration, installation...IT users for all aspects of end-user computing and desktop based software. Provide audio/visual support and… more
- Link Solutions Inc (Fort Knox, KY)
- …and maintain SOPs and knowledge management solutions for continuity and training + Provide Tier II -III system/ desktop support . + Assist in developing, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...obtain and maintain a secret clearance. + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140… more
- CAI (Camas, WA)
- …R4093 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As a Desktop Support Technician you will perform a variety of general ... IT infrastructure. **Job Description** We are looking for an Desktop Support Specialist **.** This position will...projects under minimal supervision or guidance + Provide 1st/2nd tier support for most help desk related… more
- Trinity Health (Albany, NY)
- …efforts for specific technology services, hardware, products, or applications. Serves as tier two escalation support for service tickets, for non-routine, ... efforts for specific technology services, hardware, products, or applications. Serves as tier two escalation support for service tickets, for non-routine,… more
- Link Solutions Inc (Sierra Vista, AZ)
- …and growth while helping protect our national security. Job Responsibilities: + Provide Tier II -III network/ desktop support . + Troubleshoot network ... (1+) year of directly related experience in network administration and support . + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA… more
- Dartmouth Health (Lebanon, NH)
- …utilizes the ACD (Automatic Call Distributor) system within department guidelines to back up tier 1 support as needed. * Performs work locally, remotely, via ... Overview Technical support professional who responds to escalated tickets as...Expertise Units defined: o 1 per each year of desktop technician work experience o .5 per year of… more
- KeenLogic (Alexandria, VA)
- … candidate will escalate to the eBusiness team for a more detailed level of support . The Tier II will consult with appropriate manufacturers where required ... KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with...Description: The successful candidate will be responsible for deskside support of an environment composed Intel based PC and… more
- General Dynamics Information Technology (Washington, DC)
- …and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support + Maintains a professional attitude and appearance ... follows-up on customer support problems, provides timely and professional Desktop support to users. You will be interfacing with users, therefore you should… more
- TEKsystems (Arlington, VA)
- …IAT II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support Technician, you will act as a model of customer service ... Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming...or Novell CNE * Certification: CompTIA Security+ , HDI Desktop Support Manager or A+ related certifications… more
- GCI Communication Corp (Anchorage, AK)
- …best practices, and provide customer service from front counter. + Update status and/or resolve Tier II support tickets according to priority in the Cherwell ... local and remote company employees and contractors with technical support for their desktop hardware, software, and...and contractors with technical support for their desktop hardware, software, and operating system requests and issues.… more
- Orion Consortium (Annapolis Junction, MD)
- …Description: Advanced Technical Support : + Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support ... + Ensure the stability, security, and performance of Windows desktop systems. + Apply patches, updates, and configuration changes... and Training: + Provide guidance and training to Tier 1 and Tier 2 support… more
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