- TekSynap (St. Louis, MO)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Tier II Help Desk System Administrator is expected tobe able to: + Uses automated ... 2-4 years IT experience; MS, 0-2 years IT experience **Overview** We are seeking a Tier II Help Desk System Administrator to join our Task Order proposal… more
- TekSynap (Silver Spring, MD)
- …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II ** with GDIT. A career in enterprise IT means connecting… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Sr. Tier II Help Desk Analyst to begin an exciting and ... challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/ II Help Desk Support professional for ... IT Help Desk Specialist Location MD -...DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/ II service center support + Provide help ... I/ II service center support + Provide help desk support to C5ISR personnel. Support… more
- General Dynamics Information Technology (Bethesda, MD)
- …+ **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective ... interpersonal skillsExcellent customer service experience and patience + **Day-to-day Help Desk Technician - responsibilities** + Provide,...Tier 1 + Efficiently escalates detailed incidents to Tier II or higher as required +… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- Convey Health Solutions (Chicago, IL)
- …primary user contact. Help Desk and Support Services * Provide Tier II Help Desk and Site support services for applications, workstations, Azure ... and other computing peripherals. * Enter detailed information for all calls in the Help Desk tracking software. * Monitor and track help desk requests,… more
- Mercy University (Dobbs Ferry, NY)
- …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
- NuAxis Innovations (Kansas City, MO)
- ** Tier II Service Desk ...2007 or later + Certifications in ITILv4 Foundations + Help Desk Institute's HDI certification + Customer ... job, team, and community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position in Kansas City,… more
- NuAxis Innovations (Beckley, WV)
- ** Tier II Service Desk Specialist**...later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst...+ Three years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is required. ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...- can start with SECRET clearance Certifications:8570 IAT Level II and Computing Environment eg MD-100, AZ-104 or higher Required ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk ...experience based on position level + 8570 IAT Level II and Computing Environment eg MD-100 or higher? Preferred… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and… more
- RKON (Chicago, IL)
- …of service we deliver to our customers. About the position: We are pursuing IT Help Desk (Analyst, End User Engineering) professionals who are looking to elevate ... Analyst ( Tier 1), End User Engineering About us: RKON...in the fields of security, networking, and virtualization. Our Help Desk is viewed as a training… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform technology into opportunity as ... looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly… more
- Chenega Corporation (Melbourne, FL)
- Help Desk Technician II Melbourne,...business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, ... FL . Information Technology Join our Talent Network Help Desk Technician II Melbourne, FL Are you ready to enhance your skills and build your career in a… more
- Katmai (Orlando, FL)
- … Desk and training related materials. **ESSENTIAL DUTIES & RESPONSIBILITIES** + Maintain Tier - II trouble desk . + Support customers with reported issues in ... functionality. + Create and edit online training for other Help Desk personnel. + Work with development...(2) months of the first day of employment. + Tier - II knowledge of hardware and/or software products… more
- Zones LLC (San Francisco, CA)
- Help Desk Analyst II Professional Services San...Be the first point of escalation for tickets from the Tier 1 team + Maintain the onsite Tech Bar hub + ... 8-5pm local time. Up to $39.42/hr + benefits. What you'll do as the Help Desk Analyst II The requirements listed below are representative of the knowledge,… more