- Pine Street Inn (Boston, MA)
- Helpdesk Specialist Tier II Department: Information Technology Services Office: 444 Harrison Avenue Location: Boston, MA Position Type: Administrative ... end users on a variety of technical issues, working with the Helpdesk team and be the second tier of support on any helpdesk request or problem. This… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in… more
- The University of Texas at Arlington (Arlington, TX)
- ** Helpdesk Analyst II ** **Bookmark this Posting** **Print Preview** **|** **Apply for this Job** **Please see Special Instructions for more details.** Applicants ... **Posting Details** Position Information **Posting Number** S05545P **Position Title** Helpdesk Analyst II **Department** OIT Service Management **Location**… more
- Baltimore City Community College (Baltimore, MD)
- …weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual Specialist ... innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- Alaka'ina Foundation Family of Companies (Fort Detrick, MD)
- … queue and, when appropriate, update GSC knowledge base articles for future GSC Tier I/ II technician reference. + Develop and maintain thorough documentation of ... Group Policy, and maintaining Active Directory. + Function as a Tier III helpdesk support element, providing both technical and functional support to… more
- OnesourcePCS, LLC (Fort Detrick, MD)
- …maintaining Group Policy, and maintaining Active Directory. + Function as a Tier III helpdesk support element, providing both technical and functional ... and, when appropriate, update GSC knowledge base articles for future GSC Tier I/ II technician reference. Qualifications: Licensure/Certifications + Must possess… more
- Insight Global (Fort Mill, SC)
- …tracks and monitors the problem to ensure a timely resolution Provdes as 2nd level ( Tier II ) support to other helpdesk technicians Relies on expdrience and ... Job Description An employer is seeking a Tier II Desktop Support Analyst to work for a large equipment rental company in Fort Mill, SC. Responsibilites include:… more
- CACI International (GA)
- …address any questions or concerns regarding the GETS Platform. + Provide technical guidance to Tier I and II personnel. + Isolate and advise users on services ... GETS Mid Helpdesk Technician Job Category: Information Technology Time Type:...processes + Experience with Jira. + Possess IAT Level II equivalent certification such as Security+ Experience using Splunk… more
- TEKsystems (Owings Mills, MD)
- Description: This is a Tier 1 IT Helpdesk Technician role. This role is open due replacing an existing contractor who is leaving at the end of his contract. This ... executives. These individuals will be responsible for all standard IT helpdesk support duties (including internal and external calls). Additionally, the customer's… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, ... handover of escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role is essential. + Strong knowledge of… more
- Everon (Indianapolis, IN)
- **Technical Support - Tier II ** **Company Overview:** The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the ... or follow us on LinkedIn. (https://www.linkedin.com/company/everon-solutions) **POSITION SUMMARY** The Tier II Support/Onboarding position will be responsible… more
- Nationwide IT Services, Inc. (Pensacola, FL)
- Desktop Support Specialist - Tier 2 Pensacola, Florida Apply Now Nationwide IT Services (NIS) is seeking a Tier 2 Desktop Support Specialist to ensure incident ... resolution process is effectively executed by resolving helpdesk tickets submitted by users via ticketing system (Servicenow)...BS in Computer Science + DoD 8570 IAT LVL II Certification, Sec+ CE + US Citizen with Active… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- Robert Half Technology (Portsmouth, NH)
- …a contract to hire employment opportunity. Responsibilities: * Respond to, and resolve escalated Tier 2 helpdesk incidents in a timely and efficient manner. * ... to fill the role of a Help Desk Analyst II in Portsmouth, New Hampshire. This role provides an...be responsible for providing advanced technical support, handling escalated helpdesk incidents, and participating in IT projects. This role… more
- Vectrus (Springfield, VA)
- …but there are also Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M ... professionalism. We are hiring for a Senior Systems Administrator II Generalist - Top Secret Clearance to support our...SSL, PIJ, VPN, SNMP, etc. + Demonstrated experience in Helpdesk coverage. + Shall meet the minimum credential requirements… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address ... Tier II and Tier III issues where solutions...(4) years of combined work experience in customer service, helpdesk , LAN/WAN Networking, Telecommunications. * Preferred: + Associate degree… more
- InGenesis (Fremont, CA)
- …data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS Helpdesk . * ... staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** Field Technician II GDIT is your place to make meaningful contributions to challenging ... GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves,… more
- Association of Energy Services Professionals (Onalaska, WI)
- …strong attention to detail and are task-oriented, this is the role for you! Help Desk + Tier II / Tier III support for help desk tickets + Deliver quick and ... + Gained knowledge of IT hardware and software + Responded to and resolved helpdesk tickets After 6 months, you will have + Performed routine hardware and software… more
- SMX (Patuxent River, MD)
- …administration including user account management, firewall, office systems and applications. + Provide Tier 2 and Tier 3 support for small enterprise network. + ... 5 days/week + Must be DoD 8570 IAT Level II certified. Some examples (CCNA Security, CySA+, GICSP, GSEC....working in a DoD environment preferably within a DoD helpdesk . + 3 years Network Administration experience. + Cisco… more
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