- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time...resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated… more
- Wipfli LLP (Radnor, PA)
- …find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II ) is a pivotal member ... of our IT Service Desk team, responsible for managing day-to-day ticket queues, driving...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs and ensure… more
- Robert Half (Willow Grove, PA)
- …and acting as a liaison for the team to support career growth. Audit service desk ticket queues to proactively address potential issues with delays in ... Requirements Active Directory, Microsoft Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, Manage Services Technology Doesn't Change… more
- General Dynamics Information Technology (Elkridge, MD)
- …Citizenship Required: Yes Job Description: Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and ... At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Compass Minerals America Inc. (Overland Park, KS)
- …UK Visit compassminerals.com for more information about the company and its products. **Summary** The Service Desk Admin II will have a strong background in ... add or modify the duties and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced issues for our… more
- Applied Research Associates, Inc. (San Antonio, TX)
- …resolution efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. If ... who also demonstrate our core values of passion, freedom, service and growth. If you are looking for a...If you are looking for a career as a Tier 2 Cloud Support agent and you are interested… more
- Herbalife (Winston Salem, NC)
- …optimization Collaborating closely with project management teams, third-line engineers, and service desk engineers on a periodic basis Qualifications SKILLS ... Network Engineer II Category: Global Technology Services Position Type: Regular...tools Ability to fix Basic knowledge of ITIL and Service Management Principles Proven ability to build, implement, maintain,… more
- AeroVironment (Lawrence, KS)
- …during documentation reviews to validate company policies, procedures, and requirement are met Tier 2 Cyber help desk duties, including handling issue escalation ... Type Regular Job Description Summary The Cyber Security Analyst II is a crucial junior to mid-level contributor that...support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with… more
- Patterson Companies, Inc. (Denton, TX)
- …a stronger and successful organization. Job Summary The Technical Support Specialist - Tier II properly responds to incoming customer requests via phone, email, ... and escalates incidents when considered appropriate and necessary to maintain service level expectations. Essential Functions Respond to incoming customer requests… more
- AeroVironment (Petaluma, CA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more
- CACI International (Denver, CO)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...formal education. Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- ASRC Federal Holding Company (San Antonio, TX)
- …ASRC Federal is currently seeking an Intermediate Systems Administrator - Tier -2 Level to support upcoming work located in San Antonio, TX. ... level experience and can work independently on most tasks: Support the Tier 2 (Continuous Operations) 24x7 operations mission. Maintain and troubleshoot enterprise… more
- CACI International (Annapolis Junction, MD)
- …complex user inquiries and provide initial support. Escalate advanced system questions to Tier II & III Support and relevant Government stakeholders. Monitor ... and supervise lower-level employees. Offer guidance to technical help desk technicians on complicated inquiries. Communicate with Government representatives… more
- Premera Blue Cross (Mountlake Terrace, WA)
- …and Licensee Desk Level Audit (LDLA), the Federal Employee Program (FEP) audit and tier II support to customer service representatives and QA teams, both ... a culture of continuous improvement-helping us deliver care and service our members can rely on, every step of...you will bring:** + Four (4) years of customer service , claims or membership and billing experience in a… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, ... supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Link Solutions Inc (Adelphi, MD)
- …Responsible for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, ... helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ...experience working in an IT or Service Desk environment. + IAT Level II Certification… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...(2) to four (4) years of relevant experience for Tier II support roles, or four (4)… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …help desk / service desk experience. + Experience providing Tier II technical support. + Proficiency with Microsoft Office products. Preferred: + ... for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Technician ( Tier II ) to join our team in Aberdeen Proving Ground, MD. +… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
