- Insight Global (Plainsboro, NJ)
- Job Description An employer is looking for a Tier III Help Desk Support Engineer. This person will be solely responsible for helping a team of 40 with ... Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of desktop/ help desk support experience 5+ years of… more
- Robert Half Technology (Memphis, TN)
- Description The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that ... serves as the highest level of escalation within the help desk and works closely with system...support roles, with at least 2 years in a Tier III or advanced technical support capacity.… more
- Wheeler Machinery (Salt Lake City, UT)
- …science, information technology, or other related discipline. + 3-5 years of experience in tier III Help Desk or IT support environment. + 3-5 years ... Technical Support III Salt Lake City, UT Job Type Full-time...Services function. **Ticket Management:** + Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical… more
- General Dynamics Information Technology (Elkridge, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** **Call Center/ Help Desk Technician III ...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - ... (BWAK)** We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician III ** to deliver exceptional technical assistance to our… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Accurately triage and escalate complex IT issues to appropriate Tier II, Tier III , and… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... Administrator will:** + Serve as an Escalation point for Tier II help desk . +...approved workstation configurations across the agency enterprise + Provide Tier III technical support to the PC… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or...years of experience providing computer/network user support in a help desk environment (additional 4 years of… more
- General Dynamics Information Technology (Fairfax, VA)
- …to provide dedicated O&M/Technical Support as outlined below: + Critical issue ( Tier III ) response and resolution services. Identify, research, and resolve ... the user or system issue and coordination of additional Tier III resources such as development, database,...maintenance of all ancillary environments (development, stage, UAT, demo, help desk ), + Interface and integration management.… more
- T and T Consulting Services (San Antonio, TX)
- …meeting with HQ IMCOM G6 personnel, along with the Project Manager, to discuss Help Desk trends and statistics. + Contribute to T&T proposal activities and ... Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly...Skills & Qualifications:** + 3+ years' experience supporting IT Help Desk + Experience using ServiceNow ticketing… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist ( ... Help Desk ) serves as Key Personnel under the NSWCDD Corporate...IT security and service management policies. **RESPONSIBILITIES** + Provide Tier II/ III technical support to end-users across… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... Systems Administrator III - PIPELINE (TS/SCI w/ POLYGRAPH) Fort Meade,...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- UNIVERSAL Technologies, LLC (Long Island City, NY)
- UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site role in Long Island City, NY. May change to a hybrid schedule after 90 days. ... by responding to high-volume phone and email requests in an IT Service Desk Setting. WHO WE ARE UNIVERSAL Technologies is a Women-Owned Business Enterprise (M/WBE)… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III is responsible for training and mentoring Network Operations Center personnel and serving as the primary escalation point for Tier ... (SME) for Operations Center initiatives and cross-functional projects. The Tier III NOC Engineer is also responsible...experience in a NOC/SOC environment, IP Engineering, Transport Engineering, help desk , or systems support environment. .… more
- Robert Half Technology (Jacksonville, FL)
- Description About the Role We're seeking a Senior Help Desk Analyst to serve as a technical escalation point and mentor for our support team. This role is ideal ... users and stakeholders. Key Responsibilities + Serve as a Tier II/ III escalation point for complex desktop,...knowledge base and reduce repeat tickets + Mentor junior help desk staff and provide guidance on… more
- TEKsystems (Odenton, MD)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers...solutions to common problems as part of a customer self- help capability Skills Help desk … more
- Chenega Corporation (Albuquerque, NM)
- …+ Follow industry standards and best practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the ... backup and recovery of systems, patching of systems, providing Tier II/ III support to lower tiers, performance...there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in… more