- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk ..., record the request, and attempt resolution. If the agent handling the request cannot resolve the issue, escalate ... job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time position. **Job Summary:**… more
- SAIC (Washington, DC)
- …worked anywhere within the US. **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, ... support of the US Department of Transportation. The DOT Tier 1 agent is the first line...of sufficient IT help desk / technical service experience supporting a service desk… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk ), Tier 2 (subject matter support), and ... At Idea Entity, we transform customer pain points into insightful, scalable, agent -powered workflows - built with empathy, clarity, and speed. Our work bridges… more
- EMCOR Group (Mclean, VA)
- …Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams ... excellent support to ECS Operating Companies through exceptional customer service + Provide guidance and support to ECS and...Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and… more
- PVH Corp. (Bridgewater, NJ)
- …Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and Global Service Desk & Service Management. As part of the ... customer satisfaction and operational efficiency next to owning contract management, delivering top- tier service to our associates. The diversity and rhythm of… more
- Modernizing Medicine (Boca Raton, FL)
- …Records (Gold) + 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ... new algorithms and architectures for LLM fine-tuning, adaptation, and multi- agent collaboration. + Translate business problems into research-driven AI solutions,… more