- The Joint Commission (Oak Brook, IL)
- …customer in all mediums (via phone, live chat, forums, email, remote desktop) throughout the tier 1 customer issue life cycle, escalating issues to tier 2, as ... level of customer satisfaction by providing a high level of customer service , with demonstrated analytical and problem-solving skills. 1. Manages and maintains the… more
- ASM Research, An Accenture Federal Services Company (Oak Ridge, TN)
- The Service Desk ( Tier 1) Support Contractor will serve as the primary point of contact for all end-user IT issues, requests, and inquiries. This role ... at Oak Ridge, TN and requires full on-site. + Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial… more
- Leidos (Orlando, FL)
- …+ Hands-on Experience with PC Applications- M365 + Experience as a customer service /help desk agent + Experience in call-taking + Experience ... (ABMS) Program currently has an opening for a **Help Desk ** **Specialist ( Tier 1)** to work in...Desk calls supporting the current contract + Provides Help/ Service Desk support to end users on… more
- SAIC (Washington, DC)
- …worked anywhere within the US. **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, ... support of the US Department of Transportation. The DOT Tier 1 agent is the first line...of sufficient IT help desk / technical service experience supporting a service desk… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- SAIC (OK)
- **Description** **SAIC** is looking for a ** Service Desk Agent ** for a outstanding opportunity to join our team supporting the USMS. The Tier 1 agent ... two (2) years of sufficient technical service experience supporting an IT service desk . + Must be US Citizen and possess ability to obtain Federal Government… more
- Marriott (Madison, GA)
- …not by Marriott International, Inc. Job Overview Join our dynamic hospitality team as a Front Desk Agent , where you will be the welcoming face and first point of ... memorable experiences from the moment they arrive. If you're motivated to provide top- tier hospitality and enjoy engaging with diverse guests, this is the perfect… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... individual will perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of...tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- …with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail, ... **Overview** Tier 1 Helpdesk Technician (EITAAS-2025-24286): Bowhead seeks an...ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365.… more
- ICF (Reston, VA)
- …/ HP hardware / Mac + 3+ years of experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent , Zendesk AI, or similar) ... support + Installs, configures, and upgrades computer hardware and software. + Provider Tier III technical support for NICE CXone, Voxco, and related contact center… more
- Eurofins US Network (Dayton, NJ)
- …support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. + Support one or more localized laboratories to provide ... Service Technician, which is a Second Level / Tier 2 position where you will be responsible for...levels. + Must be open-minded and considered a change agent . + Provide hands on/onsite support for various technical… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Leidos (Laurel, MD)
- …The successful candidate will work with less than 10 people supporting the Customer Service Desk to manage IT systems infrastructure and any process related to ... support for** Implementation, troubleshooting, and maintenance for IT systems + **Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Idea Entity (Rustburg, VA)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk ), Tier 2 (subject matter support), and ... At Idea Entity, we transform customer pain points into insightful, scalable, agent -powered workflows - built with empathy, clarity, and speed. Our work bridges… more
- EMCOR Group (Mclean, VA)
- …Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams ... excellent support to ECS Operating Companies through exceptional customer service + Provide guidance and support to ECS and...Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and… more
- Modernizing Medicine (Boca Raton, FL)
- …Records (Gold) + 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine ... new algorithms and architectures for LLM fine-tuning, adaptation, and multi- agent collaboration. + Translate business problems into research-driven AI solutions,… more
