- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP ... ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst , you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- General Dynamics Information Technology (Washington, DC)
- …these weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious ... our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- Koniag Government Services (Durham, NC)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or...HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + Candidates supporting this… more
- City and County of San Francisco (San Francisco, CA)
- Job Title: Service Desk Analyst City Job Classification: 1091 IT Operations Administrator I Appointment Type: Temporary Exempt (TEX) This position is excluded by ... Responding to, monitoring, following up on, and ultimately resolving Tier 1 questions and service requests within...Service oriented. + Experience as a help desk technician or other customer service role for… more
- Koniag Government Services (Chantilly, VA)
- …**Kadiak, LLC,** a Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support **Kadiak** and ... an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance...determine if the issue can be resolved by the Tier 1 Technician : record results. + If… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- UCLA Health (Los Angeles, CA)
- …of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned ... geographical region, which may require a technician to travel to various sites as needed to...various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve or escalate ... IT Help Desk Technician Professional Services Boston, Massachusetts Apply Description Position...Mass client via telephone, chat and email support + Tier 1 support including triage and basic troubleshooting. Technicians… more
- Medical Mutual of Ohio (Dublin, OH)
- …and application productivity suites. Professional Certification(s): + Helpdesk Support Analyst Certification preferred. + Helpdesk Desktop Support Technician ... and application productivity suites. Professional Certification(s): + Helpdesk Support Analyst Certification preferred. + Helpdesk Desktop Support Technician … more
- CACI International (Denver, CO)
- Integrated Service Desk Account Manager - Day Shift Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... for this posting since applications are needed on an ongoing basis. The Integrated Service Center Account Manager will provide front line support and act as the… more
- Army National Guard Units (Springfield, IL)
- …As a IT SPECIALIST (CUSTOMER SUPPORT) TITLE 32, GS-2210-9/11, you will be providing Tier II technical support at the Service Desk and responsible for customer ... Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a...applicable governing document(s) for Cyber workforce as an IA Technician Level II within 6 months of employment pending… more
- Army National Guard Units (Madison, WI)
- …requirements. As an IT Customer Support Specialist, the incumbent is responsible for providing Tier II technical support at the Service Desk and responsible for ... (Note: This incentive is only applicable to employees entering the Federal Technician program) Responsibilities As a IT Specialist (CUSTSPT) Recruitment Bonus - T32… more
- HCA Healthcare (Hendersonville, TN)
- …Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through ... **In this role you will:** + Provide helpdesk support ( Tier 2) and resolve complex problems that have not...assigned to the queue and distribute the tickets corresponding technician for a quick resolution. + Modify configurations, utilities,… more
- SURVICE Engineering (Warren, MI)
- …within the defense community. + This position is for aT&E Engineer or Engineering Technician on the Tactical Systems Test and Evaluation (TS T&E) Branch within the ... environment with product managers, engineers, logisticians, contracting analysts, budget analyst , along with multiple external Government organizations to include… more