- Ford Motor Company (Columbus, OH)
- …this transition, we're migrating our current enterprise chatbot, "Blu," to the ServiceNow Virtual Agent (NLU). We will continuously improve the Chat experience ... ServiceNow NLU/LLM subject matter expert (SME) + Lead a team of 2-3 Virtual Agent developers, teach and provide guidance to the team + Deep-dive advanced… more
- TEKsystems (Washington, DC)
- TEKsystems' client is seeking to onboard a ServiceNow Virtual Agent consultant to assess their current Virtual Agent environment, document technical ... findings and offer solutions to improve their virtual agent capabilities. Description: -Contributes to the strategic development of new platform development, as… more
- NCR VOYIX (Atlanta, GA)
- …to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Georgia, Virtual Requirements: Ability to obtain a "Sensitive" level ... Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a fast-paced call center help...troubleshooting hardware and software related issues. This is a virtual position that may require occasional duty at an… more
- Google (Austin, TX)
- …of Conversational AI solutions for our customers and partners. You will design virtual agent solutions to enable digital transformation for our customers, build ... conversational interfaces, co-develop virtual agent solutions with Google partners, and work with Google's Cloud AI Development teams to build and drive… more
- Google (Austin, TX)
- …conversational interfaces for Cloud Contact Center Artificial Intelligence (CCAI) and drive virtual agent creation projects with defined scope and complexity. + ... track those KPIs. + Understanding of call center ecosystems, virtual agents and agent handoffs, contact center desktop ecosystem, and related emerging customer… more
- Zoom (Seattle, WA)
- …documents, chat, email, and calendar. This shared technology stack also powers Zoom Virtual Agent for contact centers, Zoom Revenue Accelerator, and Customized ... post-training technologies, multimodal understanding for document summarization and question-answering, Multi- agent System, and Customized AI modeling. + Incubating game-changing… more
- ServiceNow, Inc. (Chesterfield, MO)
- …also be expected to learn and support customers with existing AI products like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document ... and Integration Hub. + Preferred experience with any AI solution like Virtual Agent flows, AI Search, Predictive Intelligence, IAR, TI, etc. + Preferred… more
- MyFlorida (Tallahassee, FL)
- …this management position is located in a technology-savvy division that added an AI virtual agent to its websites and voice channels and continues to innovate. ... do technical and content management of websites, email and an AI virtual agent . Required Knowledge, Skills, and Abilities: Knowledge of computer programming and… more
- Veracity Consulting Group (Glen Allen, VA)
- …Hub, Employee Journey Management, Employee Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM - Case and ... Knowledge Management, Data Models, PA/PI for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will… more
- Veterans Affairs, Veterans Health Administration (Cheyenne, WY)
- …the interview process. Virtual : This is not a virtual position. Position Description/PD#: Purchasing Agent - Prosthetics/PD99433S Relocation/Recruitment ... position, and that is typically in or related to the work of a Purchasing Agent . To be creditable, specialized experience must have been equivalent to at least the… more
- ManpowerGroup (Dallas, TX)
- …with HRSD or ITSM + Certified System Admin/CAD + Experience implementing AI Search and Virtual Agent (Now Assist) + 4+ years working in an Agile Delivery team ... Gen AI for automation and intelligent workflows. + Configure AI-powered virtual agents, chatbots, and conversational interfaces within ServiceNow to enhance user… more
- Wells Fargo (Irving, TX)
- …**C** **onsultant** to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for ... our new Wells Fargo Voice Self-Service platform, using the latest generative AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com. **In this role, you… more
- TEKsystems (Auburn, CA)
- …and Java Script. o Microsoft Power Platform (Automate, Apps, BI, Pages, Virtual Agent ). o Microsoft SharePoint Online administration and/or website ... design/administration. o Effective communication with team members, vendors, management. o Software development experience and understanding. o Windows OS, IIS, Active Directory, and basic networking principles. o Microsoft SQL Server. o Additional business… more
- JPMorgan Chase (Plano, TX)
- …including assignment rules and skill management, for CSM workspaces. Configure ServiceNow Virtual Agent to facilitate case creation from this channel. Create ... record producers, catalog items, and implement required flows, business rules, client scripts, script includes, UI actions, UI policies, and data policies. Participate in validating and implementing fixes during ServiceNow platform version upgrades. Configure… more
- Bristol Myers Squibb (Princeton, NJ)
- …(ITSM)** + **HR Workforce/Service Delivery (HRSD)** + **Service Portal** + ** Virtual Agent /Now Assist** + Accountable for ServiceNow Integration support ... and lifecycle management for new and existing ServiceNow Integrations. + ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred. + Ability to work… more
- ServiceNow, Inc. (San Diego, CA)
- …Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent , Predictive Intelligence, and Performance Analytics products. + ... Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment. + Experience working with Agile methodologies. + Excellent written and verbal communication skills with the ability to clearly articulate solutions… more
- Zoom (CA)
- …team manages the infrastructure that runs Zoom Phone, Zoom Contact Center, Zoom Virtual Agent , and Zoom Workforce management. By employing robust operational ... strategies, they guarantee the stability and security of Zoom's infrastructure, allowing millions of users worldwide to connect effortlessly. Responsibilities + Optimizing reliability, performance, supportability, and security of Zoom's infrastructure. +… more
- Noblis (Reston, VA)
- …problems and questions, andrecommendarticles and/or NLU intents for revision. + Review Virtual Agent (VA) usage and hit rates;recommend changes to NLUintentsto ... increase probability of user findingan appropriate conversationto resolve a query. + Develop best practice guidelines for tailoring article content, conversations, and intents for improved accuracy. **Required Qualifications** + Rising Junior or Senior… more
- ICF (Reston, VA)
- …- Predictive Intelligence + Micro-Certification - Performance Analytics + Micro-Certification - Virtual Agent + Micro-Certification - Configure the CMDB + ... Micro-Certification - CMDB Health + Hands-on experience (>480 hours each) configuring or building 10+ ServiceNow applications. + In-depth knowledge of ServiceNow platform capabilities, modules, and best practices + Vast experience in ServiceNow development and… more
- Capgemini (Chicago, IL)
- …with IVR and Telephony System design and integration . Experience in designing Virtual Agent /Chat Bot solutions with both ServiceNow native tools and . ... Good understand of ServiceNow Licensing constructs . A history in working with Retail clients, with special consideration given to experience in working with those clients that operate work in both corporate and franchise models . CSM Suite Certification .… more