- Drury Hotels (San Antonio, TX)
- …401(k) Award-winning - Ranked among Forbes' Best Midsize Employers (2023) Remote/ Virtual Position Required: Fluent in Spanish and English (Spanish proficiency will ... be assessed) BASIC FUNCTION: Answering reservation and guest service calls in a courteous and professional manner. To maintain a high standard of service and hospitality at all times. To maximize revenue for the Drury Hotels System. JOB DUTIES: 1. Provide… more
- Drury Hotels (Cape Girardeau, MO)
- …Requires ability to take written and verbal direction. Requires ability to relate to the public and Drury team members in a warm, friendly, and professional manner by ... creating a hospitable environment. Requires attention to detail and ability to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels' policies and procedures for guest service. Requires ability to operate a computer.… more
- Aaron's Inc (Atlanta, GA)
- **Customer Retention Agent ( Virtual )** The hourly range for this role is 15.00 to 15.50 per hour* **Overview** : As a **Customer Retention Agent ** , you will ... play a critical role in our fast-paced, goal-oriented virtual call center. This work-from-home position focuses on providing excellent customer service, managing… more
- HCA Healthcare (Nashville, TN)
- …you to apply! **Job Summary and Qualifications** The Product Business Analyst - Contact Center Virtual Agent and IVR is the driver of our continued growth and ... digital landscape. The Product Business Analyst - Contact Center IVR & Virtual Agent is responsible for supporting the execution of the strategy for and… more
- NCR VOYIX (Atlanta, GA)
- …to your local favorite around the corner. Job Description: SAS L1 Support Agent Location: Georgia, Virtual Requirements: Ability to obtain a "Sensitive" level ... Systems, hardware troubleshooting Summary of Duties: The L1 Support Agent will work in a fast-paced call center help...troubleshooting hardware and software related issues. This is a virtual position that may require occasional duty at an… more
- News Corp (Vici, OK)
- …the ServiceNow platform/service management teams to analyse and improve search analytics, virtual agent analytics, and content management for the Carousel. ... analyse search analytics and optimise search results for employees** + **Analyse virtual agent analytics to identify opportunities for improving employee… more
- Capgemini (Atlanta, GA)
- …CCAI service * Must have good working experience CCaas platform integration with Virtual agent , CCAI technologies, Dialog flow CX function within Contact Centers ... CCAI Dialog Flow Architect with specific experience in Caas, agent desktop, CCAI and agent assist **Key Responsibilities:** * Able to effectively present and… more
- Kyndryl (New York, NY)
- …have deep technical expertise in tools such as ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact center ... of new technologies. + Provide technical expertise in ServiceNow, Amazon Connect, Genesys, Virtual Agent , and Generative AI implementation or other major contact… more
- Google (Austin, TX)
- …of Conversational AI solutions for our customers and partners. You will design virtual agent solutions to enable digital transformation for our customers, build ... conversational interfaces, co-develop virtual agent solutions with Google partners, and work with Google's Cloud AI Development teams to build and drive… more
- Google (Austin, TX)
- …conversational interfaces for Cloud Contact Center Artificial Intelligence (CCAI) and drive virtual agent creation projects with defined scope and complexity. + ... track those KPIs. + Understanding of call center ecosystems, virtual agents and agent handoffs, contact center desktop ecosystem, and related emerging customer… more
- Capgemini (San Francisco, CA)
- …AL tools: Leverage Generative Fallback and AI-powered tools like Generators to enhance virtual agent adaptability and dynamic content creation. + Dialog flow ... This role will be responsible for designing the conversation framework for virtual agents using Google's CCAI solutions. The successful candidate will lead the… more
- Zoom (Seattle, WA)
- …documents, chat, email, and calendar. This shared technology stack also powers Zoom Virtual Agent for contact centers, Zoom Revenue Accelerator, and Customized ... post-training technologies, multimodal understanding for document summarization and question-answering, Multi- agent System, and Customized AI modeling. + Incubating game-changing… more
- Veracity Consulting Group (Glen Allen, VA)
- …Hub, Employee Journey Management, Employee Center Pro, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, Now Assist GenAI. For CSM - Case and ... Knowledge Management, Data Models, PA/PI for CSM, Virtual Agent for CSM, Now Assist GenAI, Configurable Workspace, Customer Portals. This position will… more
- ServiceNow, Inc. (Santa Clara, CA)
- …also be expected to learn and support customers with existing AI products like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document ... and Integration Hub. + Preferred experience with any AI solution like Virtual Agent flows, AI Search, Predictive Intelligence, IAR, TI, etc. + Preferred… more
- Veterans Affairs, Veterans Health Administration (Cheyenne, WY)
- …the interview process. Virtual : This is not a virtual position. Position Description/PD#: Purchasing Agent - Prosthetics/PD99433S Relocation/Recruitment ... position, and that is typically in or related to the work of a Purchasing Agent . To be creditable, specialized experience must have been equivalent to at least the… more
- ICF (Reston, VA)
- …- Predictive Intelligence + Micro-Certification - Performance Analytics + Micro-Certification - Virtual Agent + Micro-Certification - Configure the CMDB + ... (AI) tools to generate or assist with responses during interviews (whether in-person or virtual ) is not permitted. This policy is in place to maintain the integrity… more
- Intermountain Health (Columbus, OH)
- …Familiarity with ServiceNow's GenAI solutions is a major plus Chatbot and virtual agent configuration, as well as deploying automated solutions Proven ... leadership in architecting scalable solutions and mentoring junior staff Job Essentials 1. Codes, tests, debugs, and documents programs, and enhances existing programs to ensure that production systems continue to meet user needs. 2. Coordinates interface with… more
- Volvo Group (Salem, VA)
- …Highly Desired * Power Apps Component Framework knowledge * Experience with Power Apps Virtual Agent and RPA Power Automate * Previous work with Azure Devops ... & Azure Functions * Experience with scripting * Microsoft certifications related to Dynamics / PowerApps in a development capacity. **What's in it for you?** We recognize that financial rewards and great benefits are important aspects of an ideal job. That is… more
- ServiceNow, Inc. (Orlando, FL)
- …+ Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent , Predictive Intelligence and Performance Analytics products + ... Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment + Experience working with Agile methodologies + Excellent written and verbal communication skills with the ability to clearly articulate solutions to… more
- Bristol Myers Squibb (Princeton, NJ)
- …(ITSM)** + **HR Workforce/Service Delivery (HRSD)** + **Service Portal** + ** Virtual Agent /Now Assist** + Accountable for ServiceNow Integration support ... and lifecycle management for new and existing ServiceNow Integrations. + ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certifications is preferred. + Ability to work… more