- Capgemini (Atlanta, GA)
- …technical designs, ensuring alignment with best practices and industry standards. 4. ** Virtual Agent ** : Help to design and create conversational interfaces ... AI concepts, machine learning, and natural language processing. + Experience with virtual agent platforms and frameworks, specially GCP and DialogFlow CX.… more
- Apogee (Atlanta, GA)
- …Service graph connector experience + Service portal development and design experience + Virtual Agent and Live Agent Omnichannel Architecture using NLU ... required for major ServiceNow platform impairments and platform upgrades Nice to have + Virtual Agent and Live Agent micro cert + Service portal design using… more
- Veterans Affairs, Veterans Health Administration (Cheyenne, WY)
- …the interview process. Virtual : This is not a virtual position. Position Description/PD#: Purchasing Agent - Prosthetics/PD99433-S Relocation/Recruitment ... position, and that is typically in or related to the work of a Purchasing Agent . To be creditable, specialized experience must have been equivalent to at least the… more
- Hartford HealthCare (Farmington, CT)
- …Service Mapping, HAM, SPM, HRSD, Onboarding, Employee Service Center, Knowledge Management, Virtual Agent , HR Agent /SOW Workspace, Reports/dashboards and AI ... search. 3. Maintains governance in accordance with product and service owners. a. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. b. Maintains compliance with system policies regarding sensitive… more
- ManpowerGroup (Minneapolis, MN)
- …with HRSD or ITSM + Certified System Admin/CAD + Experience implementing AI Search and Virtual Agent (Now Assist) + 4+ years working in an Agile Delivery team ... Gen AI for automation and intelligent workflows. + Configure AI-powered virtual agents, chatbots, and conversational interfaces within ServiceNow to enhance user… more
- ServiceNow, Inc. (Washington, DC)
- …MLOps, data platforms, etc + Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent + Ability to travel up to 50% of the work ... and tailored to prospects and existing customers, on-site and via virtual meetings. + Scope and deliver proofs-of-concept/value engagements with prospects. Be… more
- ManpowerGroup (Charlotte, NC)
- …with HRSD or ITSM + Certified System Admin/CAD + Experience implementing AI Search and Virtual Agent (Now Assist) + 4+ years of experience working in an Agile ... etc.) to meet business needs using GenAI. + Configure AI-powered virtual agents, chatbots, and conversational interfaces. + Develop integrations between ServiceNow… more
- Zoom (Columbus, OH)
- …space. Zoom AI Companion for Contact Center, Zoom AI Expert Assist and Zoom Virtual Agent help CX leaders outpace customer expectations. They empower agents and ... help deliver better business outcomes. About the Team You will be responsible for setting the marketing growth strategy by partnering with sales, product and marketing teams. You will deliver differentiated messaging and vision to take Zoom AI for Contact… more
- JPMorgan Chase (Plano, TX)
- …Machine Learning; Natural Language Processing including speech-to-text and AI/ML driven virtual agent products; project management; Agile; Scrum; Kanban; JIRA; ... JIRA-Align; Confluence; Dashboards; Metrics; JET Console; ServiceNow; SQL; AWS Cloud Services including EMR, Glue, SW, SQS, Redshift, Lambda, Elastic Search, and Load Balancer; Python; CICD; DevOps; use of Cloud Technology Services in business context to… more
- Wells Fargo (San Leandro, CA)
- …Object Notation) development experience + 2+ ChatBot development experience with MS Power Virtual Agent or Google Dialogflow + 2+ years PCF, Azure-Kubernetes ... experience + 2+ years of Mongo DB experience + 2+ years of experience in developing JUnit, JEST test cases + Experience in portal development using OpenText or Liferay would be plus + Good understanding of search algorithms (lexical, semantic, etc), document… more
- Zoom (CA)
- …Enterprise Communication Suite, which includes Zoom Phone, Zoom Contact Center, the Zoom Virtual Agent , and other communication products. Together we will seek ... to produce quality work in a fast paced environment, with satisfaction and joy. About the Team Zoom's enterprise communication customers range from large corporations to SMBs, including front line workers, sales teams, law firms, executives, agencies, schools,… more
- ServiceNow, Inc. (San Diego, CA)
- …+ Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent , Predictive Intelligence and Performance Analytics products + ... Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment + Experience working with Agile methodologies + Excellent written and verbal communication skills with the ability to clearly articulate solutions to… more
- General Dynamics Information Technology (Fairfax, VA)
- …will be trusted to evaluate and support development of software, web, telephony, and virtual agent applications. **HOW THE TEST ENGINEER SENIOR WILL MAKE AN ... IMPACT** + Engage in Agile software development initiatives (standup, planning, grooming, estimation) to support innovation and enhancement of applications through iteration/functionality testing + Participate and collaborate with team members to assess Story… more
- News Corp (Vici, OK)
- …+ **Develop roadmap to deliver new functionality across Employee Center and Virtual Agent conversations and functionality** + **Monitor and respond to ... end user feedback** + **Ensure Employee Center content is relevant and organized** + **Coordinate with platform architect to establish a solid foundation** + **Drive solid instance health by reviewing and guiding the remediation of configurations that do not… more
- Amazon (Bellevue, WA)
- …planning - 5+ years of experience in deploying ServiceNow ESC portal - UX/UI and Virtual Agent - Requires travel 25% to Amazon Fulfillment Centers - Bachelor's ... degree Preferred Qualifications - Experience in building and driving adoption of new tools - MBA - Experience in using analytical tools such as Tableau, Qlikview, QuickSight Amazon is committed to a diverse and inclusive workplace. Amazon is an equal… more
- ServiceNow, Inc. (Orlando, FL)
- …+ Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent , Predictive Intelligence and Performance Analytics products + ... Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment + Experience working with Agile methodologies + Excellent written and verbal communication skills with the ability to clearly articulate solutions to… more
- Noblis (Reston, VA)
- …problems and questions, andrecommendarticles and/or NLU intents for revision. + Review Virtual Agent (VA) usage and hit rates;recommend changes to NLUintentsto ... increase probability of user findingan appropriate conversationto resolve a query. + Develop best practice guidelines for tailoring article content, conversations, and intents for improved accuracy. **Required Qualifications** + Rising Junior or Senior… more
- Capgemini (Chicago, IL)
- …with IVR and Telephony System design and integration . Experience in designing Virtual Agent /Chat Bot solutions with both ServiceNow native tools and . ... Good understand of ServiceNow Licensing constructs . A history in working with Retail clients, with special consideration given to experience in working with those clients that operate work in both corporate and franchise models . CSM Suite Certification .… more
- ServiceNow, Inc. (Santa Clara, CA)
- …complex projects simultaneously using Agile methodologies. We make use of Mobile, Virtual Agent , Machine Learning, NLU capabilities to develop impactful ... solutions for complex business problems. **We are looking for ** + Significant experience in a technical leadership role, ideally managing large teams of developers spread across geographies. + Exceptional people management skills with the ability to mentor… more
- ServiceNow, Inc. (Orlando, FL)
- …Preferred experience with 3 or more ServiceNow Products (ITOM, ITAM, ITSM, Platform or Virtual Agent etc.) ServiceNow and ITIL Certifications are a plus. + ... Excellent written and verbal communication skills at the Customer Experience (Cx) level. + Strong interpersonal skills, customer-centric attitude, and passion for cultural diversity. + Keen attention to detail and the ability to multitask in a self-managed… more