- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- The Cigna Group (St. Louis, MO)
- …we serve by making health care simple, affordable, and predictable. Our Global Voice of Customer Programs are critical to enabling differentiated, data-informed ... customer experiences. As a ** Voice of the Customer (VoC) Data Scientist** (Market Insight Advisor level) for Evernorth Health Services, you will conduct… more
- Amazon (Seattle, WA)
- …The WWDE org creates shared services to fulfill the vision of hub that channels voice of customer that enable business teams across Amazon to demonstrate their ... & work with dedicated engineers to building hub of Customer Obsession at Amazon. "We see our customers as...every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,… more
- Bosch (Burnsville, MN)
- …presence and strengthen market positioning across the portable sound segment 3. Conduct voice of customer , end-user feedback sessions as needed 4. Provide ... product functionalities and features 18. Participate in key sales and voice of customer initiatives as required 19. Create, author, publish and disseminate… more
- Amazon (Bellevue, WA)
- …is looking for an experienced, talented and highly motivated individual to join our Voice of Shipper team to support our businesses worldwide. As a Senior Program ... to drive business impact. - Build scalable and nimble customer insights solutions, tools, and processes. - Communicate complex...that impact Amazon customers. A day in the life Voice of Shipper team is the single-threaded owner to… more
- General Motors (Warren, MI)
- …large-scale distributed enterprise contact center. + **Design and implement large-scale voice integrations** with Customer Relationship Management (CRM) systems, ... be responsible for developing, architecting, and supporting Nice CXone voice systems to enhance our Contact Center voice... voice systems to enhance our Contact Center voice technologies. As we transition from an on-premises solution… more
- CEENTA (Charlotte, NC)
- …communicate professionally (written and verbal) + Proficient in computer-based analysis of voice Core Competencies + Customer Service: Making patients and their ... PRN position (16 hours per week) for an experienced Voice and Swallowing Specialist to join our team as...2-3 years' experience in the evaluation and treatment of voice and swallowing disorders. Strong CF candidates may be… more
- Microsoft Corporation (Elkridge, MD)
- …cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer ; Share insights and best practices, and connect with ... looking to hire a Cloud Solution Architect - Enterprise Voice to join Microsoft Federal. Microsoft is on a...create the foundational knowledge that enables us to make customer -first decisions in everything we do. In doing so,… more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- Under Armour, Inc. (Columbus, OH)
- … Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer (VOC) team, Distribution House, and other areas across ... reports and presentations to share performance trends. * Partnering with Voice of Customer (VOC) team and utilizing insights from customer verbatims… more
- Amazon (Seattle, WA)
- …also invest in experimentation to identify new and inventive ways to build chat and voice experiences for Amazon Customer Service (CS). At Amazon, customer ... while developing innovative services that enable our organization to launch Customer Service Chat, Voice , and Help product features. You will also be responsible… more
- Cengage Group (Oklahoma City, OK)
- …prioritizes needs, and focuses on retention and renewal of customers + Acts as voice of customer to inform internal stakeholders on product and experience ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- Chiesi (Cary, NC)
- …editorial team to plan and execute content calendars aligned with brand objectives and customer preferences. + Monitor Voice of the Customer (VoC) channels ... of customer data and US CX program results, including Voice of Customer surveys, digital engagement and NPS + Translate and present technical information… more
- Omatic (Mount Pleasant, SC)
- …their Omatic solution(s) and is a trusted partner with internal Omatic teams to ensure the voice of the customer is represented in all that we do. What You Will ... up-to-date information on new feature / solution releases. + Represent the voice of customer by communicating customer requests for product and service… more
- The Hartford (Hartford, CT)
- …customer experiences while supporting all aspects of the program, including developing voice of the customer insights and creating and implementing ... experience. Collaborate closely with the Director of CX. + Utilize the Voice of Customer platform: Analyze and present data, identify themes, and facilitate an… more
- Carrier (Fort Wayne, IN)
- … health, gather feedback, and communicate within functional organization. + Act as a Voice of Customer within the organization. + Ensure Net Promotor Score (NPS) ... year. + Regularly evaluate market trends, perform competitive analysis, conduct voice of customer , and stay abreast of latest technological advances to shape… more
- CARMAX (Columbus, OH)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- CARMAX (Federal Heights, CO)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- Cintas (Mason, OH)
- …a Senior Manager, Customer Experience. This role is responsible for Cintas' Voice of Customer and Insight programs across all Cintas business units. These ... customers and prospects have with Cintas. As the leader of a Voice of Customer team, this role is responsible for the overall design, management, implementation,… more
- Amazon (Austin, TX)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
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