- Sally Beauty Holdings (New Hope, TX)
- …Your data-driven approach supports media management across various channels, customer acquisition, and revenue optimization. Additionally, you lead creative teams, ... manage external communications, and shape the overall customer experience. Your role involves continuous improvement, budget management, and reporting to senior… more
- Gobble Stop (Allisonia, VA)
- Responsibilities: Creating a positive customer experience Operating the electronic point of sale system & collecting various payment methods Handling lottery ... smell and identify odors Ability to clearly hear and interpret voice commands and telephone communications Flexible work schedule, semi-annual evaluations… more
- Sonora Quest (Sun City, AZ)
- …of 8pm - 9amRotating days from Sunday to Saturday and alternating holidays.Find your Voice , Passion, & PurposeWe are proud to offer new base pay rates!! New Grads: ... Interacts with co-workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned.… more
- Novo Nordisk (Plainsboro, NJ)
- …design pull you in? Are you ready to experiment with us? The Position The Voice of Customer (VoC) Program Lead will spearhead the enterprise-wide Novo Nordisk ... This leader will play a crucial role in ensuring that Voice of Customer insights are synthesized and democratized across the organization, working closely… more
- Amazon (Tempe, AZ)
- …is seeking to hire a Sr. Program Manager to join the Amazon Selling Partners Voice of Customer program team. This position will be instrumental in supporting our ... drive operational excellence across the network but also support internal teams. Voice of Customer (VOC) technology is used to provide deeper insight into the… more
- Amazon (Seattle, WA)
- …The WWDE org creates shared services to fulfill the vision of hub that channels voice of customer that enable business teams across Amazon to demonstrate their ... & work with dedicated engineers to building hub of Customer Obsession at Amazon. "We see our customers as...every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,… more
- Amazon (Boston, MA)
- …right mechanisms are in place for AFX leadership and capability teams to leverage Voice of the Customer (VoC) in product design and development, upstream with ... leading go-to-market tooling that enables AWS Field teams (our customer ) to exceed business outcomes and accelerate AWS cloud...cloud adoption. To achieve this, working backwards from the customer is paramount. AFX is seeking an individual who… more
- Amazon (Sunnyvale, CA)
- …a program from end to end-- defining metrics and processes. As the Owner for the Voice of the Customer (VOC) program you will be responsible for developing a ... VOC program that allows our organization to react to customer escalations seamlessly. You will leverage data to drive...data to drive proactive actions that will improve the customer experience. You will provide strategic business guidance to… more
- CEENTA (Charlotte, NC)
- …communicate professionally (written and verbal) + Proficient in computer-based analysis of voice Core Competencies + Customer Service: Making patients and their ... PRN position (16 hours per week) for an experienced Voice and Swallowing Specialist to join our team as...2-3 years' experience in the evaluation and treatment of voice and swallowing disorders. Strong CF candidates may be… more
- Microsoft Corporation (Elkridge, MD)
- …cloud adoption within their company to enable them to be cloud advocates. Be the Voice of the Customer ; Share insights and best practices, and connect with ... looking to hire a Cloud Solution Architect - Enterprise Voice to join Microsoft Federal. Microsoft is on a...create the foundational knowledge that enables us to make customer -first decisions in everything we do. In doing so,… more
- ManTech (Herndon, VA)
- …your Future** ** Voice Engineer:** ManTech is seeking a motivated, career and customer -oriented Voice Engineer to join our team for a program that supports ... is a plus. **Responsibilities include, but are not limited to:** + Attending customer meetings. + Troubleshooting Voice hardware and software issues. + Working… more
- Robert Half Technology (Holland, OH)
- …* Familiarity with ISDN and SIP technologies * Experience with VoIP and VOIP - Voice Over IP systems * Strong customer service skills, including the ability to ... Description We are seeking a Voice Analyst to join our team. This role... service issues * Track record of delivering superior customer service * Ability to work in a team… more
- Wells Fargo (San Antonio, TX)
- …Designer (Senior Product Designer) as we kick off our CCaaS program that will reinvent customer service in voice channel. Learn more about the career areas and ... in a voice platform + Create conversational flow diagrams including customer journeys, dialogs, error handling patterns + Manage the design, creation, and… more
- Intuit (Mountain View, CA)
- … Experience practice within your group/segment. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain ... experience back to business results + Have an advanced understanding of the Voice of the Customer and Employee and is able to translate that into our commercial… more
- Meijer (Grand Rapids, MI)
- …Schedule offered: Monday-Wednesday in-office, Thursday-Friday flexible/remote days.* As part of the Voice of Customer department, the Insights team plays a key ... and execution of learning plans for ad hoc and ongoing customer research to understand and promote the voice of the customer and achieve business objectives.… more
- J&J Family of Companies (Irvine, CA)
- …define key process and system improvement opportunities utilizing key performance indicators and voice of customer data to progress leading-edge standards for ... design, testing, implementation, and post-launch support. * Lead projects to collect voice of customer and voice of employee feedback to guide project… more
- Wayfair (Boston, MA)
- …understand both qualitative and quantitative trends in the business through active " voice of customer " engagement, strong knowledge of short/long-term KPI trends ... and B2B NPS to drive against project milestones and incorporate the voice of the customer to refine the opportunity along the implementation journey. Manage team… more
- Meta (Sunnyvale, CA)
- …opportunity areas for CX enhancements and supporting the expansion of the voice of customer capabilities **Minimum Qualifications:** Minimum Qualifications: 9. ... leading large complex programs 11. 3+ years of experience in a Customer Experience or Voice of Customer program 12. Proven track record of building… more
- Intuit (Mountain View, CA)
- …San Diego, CA; or Tucson, AZ. What you'll bring + 4 to 6+ years of experience in Customer Experience, Customer Insights, or Voice of Customer in an IT, ... industry tools (ie Qualtrics, Medallia, Gainsight, etc) in CX such as customer sentiment, Voice of the Customer (VOC), survey infrastructure, measuring … more
- Evolv Technology (Los Angeles, CA)
- …and educate customers on the use and benefits of our products. . Represent the voice of the customer to provide insights and improvement requests into the core ... system with relevant and current account details and contacts. . Assist with Voice of Customer surveys. . Help drive customer references and case studies. .… more
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