- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- Amazon (Seattle, WA)
- …The WWDE org creates shared services to fulfill the vision of hub that channels voice of customer that enable business teams across Amazon to demonstrate their ... & work with dedicated engineers to building hub of Customer Obsession at Amazon. "We see our customers as...every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos,… more
- JPMorgan Chase (Columbus, OH)
- …one of the world's most innovative financial organizations. As a Senior Product Associate in Voice of the Customer , you contribute to the team by leveraging your ... make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products...business, and wealth product teams to identify opportunities from customer feedback to enhance the customer experience… more
- Amazon (Bellevue, WA)
- …is looking for an experienced, talented and highly motivated individual to join our Voice of Shipper team to support our businesses worldwide. As a Senior Program ... to drive business impact. - Build scalable and nimble customer insights solutions, tools, and processes. - Communicate complex...that impact Amazon customers. A day in the life Voice of Shipper team is the single-threaded owner to… more
- CEENTA (Charlotte, NC)
- …communicate professionally (written and verbal) + Proficient in computer-based analysis of voice Core Competencies + Customer Service: Making patients and their ... PRN position (16 hours per week) for an experienced Voice and Swallowing Specialist to join our team as...2-3 years' experience in the evaluation and treatment of voice and swallowing disorders. Strong CF candidates may be… more
- Intuit (San Diego, CA)
- … Experience practice within your group/segment. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading the elimination of pain ... experience back to business results + Have an advanced understanding of the Voice of the Customer and Employee and is able to translate that into our commercial… more
- Eptura, Inc (Austin, TX)
- …support experience, driving reduced time to resolve issues, and using data to inform voice of the customer feedback. The successful candidate will partner with ... brands and collaborate with product and engineering teams to action voice of customer feedback and reduce overall customer effort. **Responsibilities:** +… more
- Under Armour, Inc. (Columbus, OH)
- … Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer (VOC) team, Distribution House, and other areas across ... reports and presentations to share performance trends. * Partnering with Voice of Customer (VOC) team and utilizing insights from customer verbatims… more
- Verint Systems, Inc. (Columbus, OH)
- …'s Verint Journey. The CSM is responsible for the oversight of the client's voice of customer program and maximizing the products, services, adoption, and value. ... objectives and goals. + Provide recommendations to optimize a client Voice of Customer program. + Providing industry expertise and CX thought leadership. +… more
- Amazon (Seattle, WA)
- …also invest in experimentation to identify new and inventive ways to build chat and voice experiences for Amazon Customer Service (CS). At Amazon, customer ... while developing innovative services that enable our organization to launch Customer Service Chat, Voice , and Help product features. You will also be responsible… more
- J&J Family of Companies (Irvine, CA)
- …define key process and system improvement opportunities utilizing key performance indicators and " voice of customer " data to progress leading-edge standards for ... design, testing, implementation, and post-launch support. + Lead projects to collect " voice of customer " and " voice of employee" feedback to guide project… more
- Cengage Group (Oklahoma City, OK)
- …prioritizes needs, and focuses on retention and renewal of customers + Acts as voice of customer to inform internal stakeholders on product and experience ... and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these… more
- The Hartford (Hartford, CT)
- …customer experiences while supporting all aspects of the program, including developing voice of the customer insights and creating and implementing ... experience. Collaborate closely with the Director of CX. + Utilize the Voice of Customer platform: Analyze and present data, identify themes, and facilitate an… more
- Arizona Public Service (Phoenix, AZ)
- …Together. Summary The Customer Research & Insights Manager leads the company's Voice of Customer (VOC) practice. They are responsible for leading the team ... customer needs and priorities. They work with the business to incorporate voice of customer data and insights, as well as industry research and best practices… more
- Meta (Burlingame, CA)
- …mature our B2C customer experience practice. You will be responsible for enabling customer listening and Voice of Customer solutions and driving ... Qualifications:** Minimum Qualifications: 11. 6+ years of experience in Customer Experience or Voice of the Customer program management, customer… more
- Carrier (Fort Wayne, IN)
- … health, gather feedback, and communicate within functional organization. + Act as a Voice of Customer within the organization. + Ensure Net Promotor Score (NPS) ... year. + Regularly evaluate market trends, perform competitive analysis, conduct voice of customer , and stay abreast of latest technological advances to shape… more
- CARMAX (Columbus, OH)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- CARMAX (Fairfield, CA)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. + Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. + Maintain or exceed the CarMax guidelines for … more
- CARMAX (Fort Myers, FL)
- …incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. ♦ Assist ... all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. ♦ Maintain or exceed the CarMax guidelines for … more
- Amazon (Nashville, TN)
- …organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle ... require the ability to build relationships and capture and synthesize the voice of the customer . Typically owning either a full program or a program region, the… more
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