- The Cigna Group (Bloomfield, CT)
- …Qualifications 5+ years of experience in product management, with a focus on customer engagement or voice technologies. 3+ years working with telephony ... Manager, Product Management for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to access care. Join us… more
- Coinbase (Des Moines, IA)
- …teams building customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define and execute a strategy ... agent experiences. Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. Provide… more
- The Coca-Cola Company (Atlanta, GA)
- …develop fact-based consumer stories to accelerate growth. Own the solutions to intersect the voice of customer and voice of brand. REQUIREMENTS: Bachelor's ... will Do for Us: The position will serve as customer marketing lead for the Value channel portfolio of...to grow the business and recruit/retain shoppers. Provide leadership voice across the organization to offer a Frontline marketing… more
- ALBEMARLE (Charlotte, NC)
- …build comprehensive market intelligence reports, identifying key insights and trends more efficiently. Voice of Customer (VoC) Initiative: + Own the Design of ... shows, conferences** , and **corporate events** . + **Experience managing Voice of Customer (VoC) programs** , including survey design, data analysis, and… more
- Deloitte (Boston, MA)
- …Strategy Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable roadmaps. Contribute ... Customer Experience Management Consultant, Qualtrics/Medallia Our Deloitte Customer team empowers organizations to build deeper relationships with customers… more
- Nestle (Holbrook, NY)
- …between sales and marketing as well as other cross functional partners by providing voice of customer . This person also needs to be effective in influencing ... of health and nutrition for patients and consumers. POSITION OVERVIEW: The Customer Strategy Manager is responsible for driving achievement of forecast, budget… more
- Snap Inc. (Los Angeles, CA)
- …work streams and cross-functional collaboration (internally and externally). Act as voice of customer for product improvement initiatives, working closely ... way to share a moment! We're looking for a Customer Success Specialist to join Snap Inc! As a...to join Snap Inc! As a member of Snap's Customer Success team you'll focus on scaled account management,… more
- onsemi (San Jose, CA)
- …to closure. Improve the Customer trust factor by listening to & reviewing customer voice of concerns, reconciling customer Issues & hot items & ... you will be the main focal point and the voice of the customer for semiconductor quality...focal point and the voice of the customer for semiconductor quality and reliability with Medical/Commercial/Industrial/Automotive customers.… more
- J&J Family of Companies (Titusville, NJ)
- …edge financial and technology solutions. Solution Excellence: Use patient analytics, voice of customer , internal and external benchmarking, and compliance ... align with business needs. You will be a member of the Patient and Customer Care Solutions (PCCS) team, working closely with the Established Products Group (EPG) and… more
- DHL Express, Inc. (Tempe, AZ)
- …is a role dedicated to support and drive First Choice improvement activities, customer experience analysis through VOICE and engagement in general. **Key ... + Provide monthly updates to USMB and Senior Leaders regarding customer experience from VOICE + Facilitate cross functional ICCC Committee to work on activities… more
- Proofpoint (Boston, MA)
- …be able to articulate customer business requirements and serve as the customer voice internally Working knowledge of email security concepts and frameworks ... individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of… more
- ITW (Des Plaines, IL)
- …internally with manufacturing, quality, supply chain, and logistics. The CSM is the " voice of the customer " within the organization and drives continuous ... Job Description: Job Summary The Customer Service Manager leads the customer service team for ITW appliance component clients. This role is responsible for… more
- Cardinal Health (Salem, OR)
- …with Customer Service and Marketing teams to gather and represent the voice of the customer and recommends enhancements to commercial technologies based on ... Job Description What Customer Success contributes to Cardinal Health Commercial Technologies...the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio… more
- PagerDuty (Austin, TX)
- …are achieving desired outcomes with the company's products or services. Serve as a voice of the customer within the organization, ensuring customer feedback ... award-winning workplace. As our Regional Vice President, North America Customer Success, you will be reporting to the Chief... Success, you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility… more
- Confluent (Baton Rouge, LA)
- …and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective ... Remote, United States Employment Type: FullTime Location Type: Remote Department Customer Solutions Compensation: $220.2K - $258.8K - Offers Equity At Confluent,… more
- Crane Aerospace & Electronics (Burbank, CA)
- …flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization's behavior. ... Aerospace and Electronics has an exciting opportunity for a Customer Account Manager II / III - Cabin Solutions...career with Crane Aerospace & Electronics! Job Summary: The Customer Account Manager has primary responsibility for managing the… more
- LiveRamp (San Francisco, CA)
- …best practices, integrating them into the team's evolving methodology + Represent the voice of the customer for Product & Engineering teams, delivering ... identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and… more
- The Clorox Company (Pleasanton, CA)
- …Chain relationship with the Customer in collaboration with Sales, serving as the " voice of the customer " across Supply Chain functions. + Lead a team of ... (https://www.linkedin.com/feed/hashtag/?keywords=cloroxistheplace&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7079847624048001024) **Your role at Clorox:** The Associate Director of Customer Supply Chain - leads a group of … more
- Principal Financial Group (Des Moines, IA)
- …needs to be escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the customer opportunities ... **What You'll Do** As a ** Customer Experience Specialist 1** in our dental insurance...processes in all interactions. + Responds and anticipates the customer 's needs while navigating several systems and web applications.… more
- Datavant (Salem, OR)
- …clarity from complexity and enabling teams to do their best work together. Key Responsibilities Voice of Customer & Insight Alignment Develop Voice of ... the product organization builds and communications products that are informed by customer insight, executed efficiently, and understood by the market. You'll work… more
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