- XPO, Inc. (North Richland Hills, TX)
- …with customers on complex issues to gather the voice of the customer ( VOC ) data + Analyze, develop and monitor metrics and key performance indicators; ... Supervisor, Customer Solutions Requisition Id: 375907 Business Unit: LTL...76180 **What you'll need to succeed as a Supervisor, Customer Solutions at XPO** Minimum qualifications: + Bachelor's degree… more
- ThermoFisher Scientific (Grand Island, NY)
- … visits and customer support. + Facilitate the Voice of Customer ( VOC ), enabling data driven decision-making across the portfolio + Develop ... Manager will lead global product strategies, drive innovative solutions to customer challenges, lead day-to-day operations for top line growth and profitability,… more
- Intuit (Tucson, AZ)
- …Leads team that manages Customer Experience (CX) and Voice Of Customer ( VOC ) iInsights, survey and data infrastructure, reporting and analysis, ... etc) in CX such as customer sentiment, Voice of the Customer ( VOC ),...analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI… more
- Marriott (Bethesda, MD)
- …the opinions of continent and operations leaders who leverage the program as a key data point for perspective to the Marriott customer experience. This role will ... Type** Management This is a temporary position. The Director, Guest Voice Operations leads the property-facing strategy, communication, and change management of… more
- Fortive Corporation (Chandler, AZ)
- …and maintains order and sales forecasts for assigned programs. Assess VOC ( voice of customer ) data to identify business opportunities and recommend ... the scope of work, schedule requirements, program budget, contractual requirements, and data items. * Develops and maintains positive customer relationships and… more
- Fortive Corporation (Hollister, CA)
- …and maintains order and sales forecasts for assigned programs. Assesses VOC ( voice of customer ) data to identify business opportunities and recommend ... The Program Manager is responsible for the proposal effort, customer support, and management of their respective programs for those specific customers requiring a… more
- Amazon (Austin, TX)
- Description We need your help to ensure that the voice of the customer comes through in data -driven Customer Experience Impact (CXI) metrics. As a ... vision is to be the ultimate steward of the Voice of the Customer ( VoC ),... issues, changes to our policies, and optimizing the customer experience through causal analysis of data .… more
- Microsoft Corporation (San Francisco, CA)
- …+ Influence product strategy and backlogs through data -driven models. + Represent the Voice of the Customer ( VoC ) to senior leadership, crafting and ... that drive meaningful business impact. + Champion the translation of customer voice data into actionable insights, aligning cross-functional teams to… more
- Amazon (Seattle, WA)
- …customers navigate through issues and eliminate systemic defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of ... VoC products, connecting internal employees with their customer experience (CX) data and insights. We...ML, and Large Language Models (LLM) to transform raw customer data into actionable intelligence. Key focus… more
- The Hartford (Hartford, CT)
- …of the current and desired customer and agent experience. + Leverage data analytics: Interpret VoC data in partnership with Small Commercial ... of CX. + Utilize the Voice of Customer platform: Analyze and present data , identify...business decisions. + Develop CX-related projects and pilots: Put VOC insights into action to leverage your analysis to… more
- Amazon (Seattle, WA)
- …customers navigate through issues and eliminate systemic defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of ... VoC products, connecting internal employees with their customer experience (CX) data and insights. We leverage sophisticated Machine Learning (ML) models and… more
- Amazon (Seattle, WA)
- … customer experience? We are seeking a Principal Product Manager-Technical to join the Voice of Customer ( VOC ) team within the Worldwide Customer ... a suite of world-class products, tools, and services focused on delivering real-time customer sentiment, feedback, and insights to a vast array of teams and leaders… more
- Northramp LLC (Rockville, MD)
- …customer personas, journey maps, and engagement strategies. + Customer Journey Mapping and Voice of the Customer ( VoC ): + + Conduct customer ... to identify pain points, opportunities, and enhancements. + Lead VoC initiatives to collect and analyze customer ...and other channels. + Recommend actionable improvements based on VoC data and insights. + CX Metrics… more
- Under Armour, Inc. (Columbus, OH)
- …Customer Service, Salesforce Service Cloud (SFSC) and Order Management System (OMS) partners, Voice of Customer ( VOC ) team, Distribution House, and other ... and presentations to share performance trends. * Partnering with Voice of Customer ( VOC ) team...Proficient in Microsoft office applications. * Knowledgeable of CSAT data collection processes. Qualtrics experience a plus. * Innovative… more
- Travel + Leisure Co. (Orlando, FL)
- …or partnership development + wins and opportunities in customer experience delivery from VOC program data + brand equity KPI tracking and industry trends and ... benchmarks + senior leader, investor, or public relations information requests + Manage ongoing Voice of the Customer ( VOC ) survey processes (eg Post Tour,… more
- Dow Jones (Princeton, NJ)
- …. + Uncover ways to widen the usage of VOC and amplify the voice of the customer . **Team and Workload Management** + Effectively manage the staff, drive ... effectiveness of those changes after implementation by those teams. ** Voice of the Customer ** + Leverage the...to product and policy. + Leverage a multitude of data points to weave compelling customer experience… more
- Abbott (Sylmar, CA)
- … visits and internal review meetings + Collect, implement, and maintain global voice of customer ( VOC ) feedback through qualitative and quantitative ... targeting and positioning, claims development, and user needs definition. + Analyze VOC , sales data , and financials to quantify new opportunity, build… more
- Chiesi (Cary, NC)
- …measure satisfaction. + Assist with the reporting, interpreting, and analyzing of customer data and US CX program results, including Voice of Customer ... brand objectives and customer preferences. + Monitor Voice of the Customer ( VoC )...+ Strong analytical skills with the ability to interpret data and draw meaningful insights. + A customer… more
- Danfoss (Tallahassee, FL)
- …Establish strong relationships with customers and data center end users to capture Voice of the Customer ( VOC ) and drive continuous improvement. + ... **The Senior Customer Quality Manager (CQM)** will lead customer quality initiatives, focusing on the data center sector. We are looking for a CQM who is… more
- Tucson Electric Power (Tucson, AZ)
- … satisfaction, and net promoter scores. This role is responsible for capturing the voice of the customer and working cross-functionally to deliver meaningful and ... constraints of smart business acumen + Acts as the voice of the customer - ensuring our...and project + Champions usage of multiples sources of customer insights, including VOC , analytics, direct … more