- The Hartford (Hartford, CT)
- …understanding of the current and desired customer and agent experience. Leverage data analytics : Interpret VoC data in partnership with Small ... Director of CX. Utilize the Voice of Customer platform : Analyze and present data ,...business decisions. Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to… more
- Deloitte (Boston, MA)
- … VOC Strategy Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable roadmaps. ... or Sprinklr. Experience in client-facing consulting or advisory roles. Exposure to VOC strategy, customer journey mapping, or analytics program delivery.… more
- Repligen (Waltham, MA)
- …Serve as a trusted advisor to executives and business leaders by capturing the Voice of the Customer ( VOC ), aligning initiatives with business drivers, ... world. We foster a culture of purpose, collaboration, and shared success-where every voice matters and every contribution drives progress. Join us! We are seeking a… more
- Repligen (Waltham, MA)
- …within scope, budget, and timeline.Partner with executives and business unit leads to capture VOC ( voice of the customer ) and translate that feedback into ... world. We foster a culture of purpose, collaboration, and shared success-where every voice matters and every contribution drives progress. Join us!We are seeking an… more
- Datavant (Salem, OR)
- …clarity from complexity and enabling teams to do their best work together. Key Responsibilities Voice of Customer & Insight Alignment Develop Voice of ... Datavant is a data platform company and the world's leader in...organization builds and communications products that are informed by customer insight, executed efficiently, and understood by the market.… more
- DuPont (Wilmington, DE)
- …approach to assessing and pursuing product growth opportunities. Continually monitor and refine Voice of Customer ( VOC ) through the product development ... market research, and stay aware of industry trends, while continuously refining Voice of End-User throughout the product development cycle aligned to the long-term… more
- ALBEMARLE (Charlotte, NC)
- …Strategic Marketing Leadership: Craft differentiated value propositions and go-to-market strategies; Lead Voice of Customer ( VOC ) initiatives to uncover ... product development and market introduction. Strategy Performance and Optimization: Analyze ROI, customer data , and KPIs to optimize future efforts through the… more
- Graham Packaging Company (York, PA)
- …Analyze lines for constraints and bottlenecks to achieve continuous flow. Advocate for the Voice of the Customer ( VOC ) via process capability and defect ... Improvement Manager's responsibilities are to: Use observation, questioning and data measurement to fully understand and categorize yield and...such as 5S, Visual Factory Aids, SMED concepts, VSM, VOC and Poke Yoke to improve plant safety, quality… more
- The Hartford (Windsor, CT)
- …implementation of Generative and Agentic AI capabilities to transform business processes and services. Puts Voice of Customer ( VOC ) and Voice of the ... activities relative to leveraging Generative and Agentic AI, Predictive Analytics, Data Science, and Machine Learning. Key accountabilities of the position are… more
- Coinbase (Phoenix, AZ)
- …problems. Build and operationalize a long-term strategy for risk based on customer feedback and VOC , including engagement models, deflection pathways, and ... will get 80% of the impact Identify and analyze data , customer feedback and trends to identify...your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the… more
- Wolters Kluwer (Kennesaw, GA)
- …AI applications in the product Customer , Usage & Data Insight Lead customer discovery, user research, and VOC ( Voice of Customer ) activities ... Tax & Accounting division is seeking a strategic, commercially minded, and customer -focused Senior Product Manager to drive the product strategy, roadmap, delivery, … more
- TE Connectivity (Berwyn, PA)
- …closely with the customer and TE sales/SA/FAE/PM in getting the right and clear VOC ( voice of customer ) and convert to a TE design conceptualization and ... sustainable and more connected world. ? Job Description Job Overview The Digital Data Networks Business Unit is looking for a Staff R&D Product Development Engineer… more
- TE Connectivity (Berwyn, PA)
- …closely with the customer and TE sales/SA/FAE/PM in getting the right and clear VOC ( voice of customer ) and convert to a TE design conceptualization and ... mechanical and thermal simulations. Make the engineering evaluation/proposal to the customer . Create the detailed design, including 2D/3D drawings, and perform… more
- Medtronic (Orlando, FL)
- …national, and international medical meetings, eg, ELSO, SEECMO, ISHLT, AmSECT, CREF etc. Participate in Voice of Customer ( VOC ) and customer VIP sessions ... product training as needed Assist Medtronic Lifeline, Technical Support, and Customer Focused Quality teams with customer clinical/technical questions and… more
- Oshkosh Corporation (Hagerstown, MD)
- …analyses to support product planning. Help gather voice of customer ( VoC ) insights through surveys, interviews, and service data reviews. 3. Pricing & ... offers exposure to product strategy, market analysis, competitive benchmarking, customer experience initiatives, and cross-functional collaboration with engineering, supply… more
- Envista Holdings Corporation (Brea, CA)
- …and consistency in launch communications and assets. Customer -Centric Marketing: Champion the Voice of Customer ( VOC ) by integrating insights into brand ... and relevance across markets, ensuring alignment with global business objectives and customer needs. The role requires strategic thinking and a passion for brand… more
- Applied Materials (Santa Clara, CA)
- …solving skills Product and or service business experience desired Customer focused - Voice of Customer ( VOC ) domain expertise and strong customer ... step in your future, consider Applied Materials. With the data explosion and new investment in semiconductors, it's an...and business outcomes of improvement programs in support of customer , operating plan and growth commitments of SBU/AGS. Leads… more
- Edwards Lifesciences (Naperville, IL)
- …leadership to drive prioritization and progress Lead market research, competitive analysis, and VOC ( Voice of Customer ) activities to identify unmet needs ... healthier lives. The Cordella Heart Failure System consists of hardware, software, and data products. We are executing a roadmap of innovation across the platform as… more
- FirstBank PR (San Juan, PR)
- …analyzing, and synthesizing third-party research, internal surveys, and Voice of the Customer ( VoC ) data to generate actionable insights that drive ... This role plays a critical part in supporting the Customer Experience (CX) team by transforming complex data...against competitors. . Support the end-to-end process of internal VoC initiatives, including survey design, data collection,… more
- Palo Alto Networks (Santa Clara, CA)
- …Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ) data to perform customer journey mapping. Manage the ... IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering… more
