- Percepta (Melbourne, FL)
- …Ability to adapt to a flexible schedule * Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat , Microsoft Excel, and Word ... service across each market we support. As a **Pre-Sales Agent & Concierge** in **Melbourne, FL** , you'll be...* Multi-Channel communication with current or potential customers via chat , phone (inbound/outbound), email, and SMS to assist customers… more
- State of Georgia (Fulton County, GA)
- Customer Service Agent I Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/50216/other-jobs-matching/location-only) Hot ... is currently hiring for the following position: Customer Care Agent (Call Center) Salary is $40,600 Job Summary Under...the general public via telephone, e-mail, fax, or online chat sessions. + Respond to incoming calls regarding, but… more
- Matanuska Telephone Association (Palmer, AK)
- Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
- U-Haul (Phoenix, AZ)
- …receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and/or obtain the required information to rent. At the same ... you will be helping multiple customers digitally or via chat . Must be included in your application in order...microphone - adapters are not acceptable. + Have a web cam for use interacting with your manager. Not… more
- General Dynamics Information Technology (New Orleans, LA)
- …software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available + ... information and alternative solutions through a variety of methods including phone, email, chat , and enterprise ITSM. In this role, a typical day will include: +… more
- VNS Health (Manhattan, NY)
- …efficient and courteous consumer service via various contact center technologies, such as chat , inbound/outbound calls, email, web , etc., to determine needs and ... to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its… more
- VNS Health (Manhattan, NY)
- …efficient and courteous consumer service via various contact center technologies, such as chat , inbound/outbound calls, email, web , etc., to determine needs and ... to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- AAA Mid Atlantic (Forks, WA)
- …environment. + Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions. + Ability to ... Our Travel Agent in our Travel Contact Center supports Member/non-Member...be doing: + Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing… more
- Capgemini (New York, NY)
- …and Embedded agent experience in build and customization. + Provide web -based agent and administration training. + Trouble-shooting problems during the ... + Creating ACD and IVR routing rules menus users agent skills supervisors hours of operations teams queue and...teams queue and other messaging call recording services email chat and other components of a customer call center… more
- Sallie Mae (Newark, DE)
- …as member of one of our Salesforce teams to manage and enhance our Agent and Customer Salesforce solutions that are built on Financial Services Cloud and Experience ... Cloud, and possibly work on Chat and other integrations. You may also be asked...and Experience Clouds + Proficiency with Apex, Visualforce, Lightning Web Components (Aura and LWC), SOQL, + Proficiency in… more
- Capgemini (Nashville, TN)
- …of technical issues.* Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist.* Experience in driving conversational bots for various channels ( web , ... voice etc.) projects.* Experience in user-centric conversation experiences involving chat , text or voice* Experience in Telecom domain and...Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist & some experience in telecom domain with… more
- Capgemini (Nashville, TN)
- …of technical issues. * Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist. * Experience in driving conversational bots for various channels ( web , ... etc.) projects. * Experience in user-centric conversation experiences involving chat , text or voice * Experience in Telecom domain...Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist & some experience in telecom domain with… more
- Under Armour, Inc. (Columbus, OH)
- …function will observe, analyze, and evaluate interactions across multiple channels, including voice, chat , SMS, social media, and web to case forms, providing ... * Analytical skills to identify trends, successes, and opportunities for improvement, at agent , team and center level. * Passion for driving consumer experience and… more
- Capgemini (Chicago, IL)
- …with IVR and Telephony System design and integration . Experience in designing Virtual Agent / Chat Bot solutions with both ServiceNow native tools and . Good ... key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP, SCP, FTPS . Experience with… more
- New York State Civil Service (Albany, NY)
- …public received through a variety of communication channels including telephone, e-mail, and web chat , regarding agency services and programs. You would log ... customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing information, bank… more
- Amazon (Dallas, TX)
- …metrics and logs, chat and call audio logs, email transcripts, support agent and support case data, customers context and sentiment, and AWS knowledge articles, ... alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud… more
- Kyndryl (Boulder, CO)
- …external systems to elevate the capabilities of contact center solutions + Building web /mobile apps to improve agent /manager performance Your Future at Kyndryl ... Contact Center + Deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations + Experience setting up Amazon Connect… more
- Amazon (Santa Clara, CA)
- …expertise in AI-assistants focusing on conversational- retrieval augmented generation (RAG), agent orchestration, multi-modal and multi-lingual chat agents, etc. ... alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud… more
- Capgemini (Nashville, TN)
- …RESPONSIBILITIES** **:** + Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist. + Experience in driving conversational bots for various channels ( web ... , voice etc.) projects. + Experience in user-centric conversation experiences involving chat , text or voice + Experience in Telecom domain and processes. **Required… more