- Elevance Health (San Juan, PR)
- …organization, providing information technology and business operations services for health plans._ ** WFM Analyst ** **Location:** This position will work a hybrid ... zones that the unit will be supporting. The ** WFM Analyst ** is responsible for monitor call...** is responsible for monitor call volume demand in real time and flexes workforce accordingly. Ensures… more
- Healthfirst (AZ)
- …pivot tables. + Working knowledge in a Workforce Management software monitoring real time statistics. + Working experience with data mining, report ... position is Remote **_Duties and Responsibilities Include:_** + Monitor real - time call traffic volume for multiple queues...Act as liaison between Call Center Operations and Business Analyst team relative to call flow issues, call routing… more
- Aspen Dental (Phoenix, AZ)
- …pm Eastern Time ) M-F with some overtime on weekends as needed. The Workforce Real - Time Analyst (RTA) is a member of the Workforce Management team and ... and managers to check on agents and assist in real - time . **Job Duties and Responsibilities** : +...work holidayswhen the contact center is open and provide WFM support as needed + Other duties as requested… more
- Walmart (San Bruno, CA)
- …to the Seller Support Organization. **Job Description:** We are seeking a highly skilled Senior RTA Analyst - WFM to join our Seller Support WFM team. In ... pivotal role in optimizing our contact center operations through real - time analytics and workforce management strategies. You...a trusted expert, you will be the face of WFM 's brand, giving recommendations directly to senior level leaders… more
- DISH Network (Englewood, CO)
- …Familiar with GSuite products + SQL experience + Previous Workforce Management experience ( real - time or scheduling preferably) + WFM software experience ... for daily summaries of call volume/aux/any channel issues/outliers + Observe and report real time agent outliers + Observe and report real time … more
- Stanford Health Care (Newark, CA)
- …and monitoring/adjusting staffing assignments based on call volume forecasting and real - time analysis, customer requirements and service levels. Monitors ... but not limited to: + Agent Profile Administration; + Time Off; + Skills/Queues; + Upgrade Implementation; + Ticket/Issue/Maintenance...+ Generate & publish schedules; + Adjust Forecast in WFM ; + Assist Manager with analysis of short term… more