- Paylocity (Schaumburg, IL)
- …the way others see Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management ... Diploma or Equivalent + 3 years of contact center experience analytics or workforce management . + Experience with standard WFM tools such as Verint, IEX, Avaya… more
- LA Care Health Plan (Los Angeles, CA)
- Customer Solution Center Workforce Management Analyst I Job Category: Customer Service Department: Office of CSC Excellence Location: Los Angeles, CA, US, ... net required to achieve that purpose. Job Summary The Customer Solution Center Workforce Management (WFM) Analyst I is primarily responsible for real-time … more
- Rock Family of Companies (Detroit, MI)
- …about having the opportunity to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call ... volume and staffing to ensure service standards are consistently met. **About the Role** + Monitor real-time lead flow, inbound volume and forecasts, staffing levels, adherence and call queues + Respond to business performance metrics (volume/staffing) by… more
- Hackensack Meridian Health (Edison, NJ)
- …degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center. Workforce Management Analyst position OR a current active ... serve as a leader of positive change. As a ** Workforce Management (WFM) Staffing & Reporting Analyst ** , you will utilize workforce management tools… more
- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** , you will utilize ... a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management (WFM) Real Time Analyst ** at **Hackensack Meridian** **_Health_**… more
- Advantage Solutions (St. Louis, MO)
- **Summary** **Sr Analyst Workforce Management ** This role involves providing performance analysis and strategic recommendations to optimize ROI, resource ... and marketing agencies specializing in outsourced sales, merchandising, category management , and marketing services to manufacturers, suppliers, and producers of… more
- BJs Wholesale Club (Marlborough, MA)
- …old) *eligibility requirements vary by position **medical plans vary by location The Sr Analyst of Workforce Management (WFM) will manage all aspects of ... service delivery. Major Tasks, Responsibilities, and Key Accountabilities + Utilize workforce management software to forecast workload, schedule staff, and… more
- Amazon (Arlington, VA)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... 5+ years of Human Resources experience Basic Qualifications - 3+ years of Workforce management experience (for internal candidates) resources experience - 5+… more
- Amazon (Arlington, VA)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and...ability to work under pressure * Demonstrated effective time management skills * Ability to effectively interact with employees… more
- Netflix (UT)
- …anytime, anywhere, and can change their plans at any time. The Role: The Business Analyst in Workforce Management plays a critical role in analyzing and ... + Analyze performance trends and feedback to identify areas for improvement in workforce management . + Monitor and report on KPIs, ensuring alignment with… more
- Carter's/OshKosh (Atlanta, GA)
- …and management by maintaining and improving operations via the workforce management system. This involves analyzing current configurations, proposing ... at Carter's. **How you'll make an impact:** As an Analyst , Labor Optimization on the Retail Store Operations team,...and their teams as a subject matter expert in workforce management . This role reports to the… more
- Wonder (New York, NY)
- …revolutionizing the way people eat. About the role The Senior Associate for Workforce Management ( Senior Labor Management Analyst ) will play a critical ... Senior Labor Management Analyst New York, NY About...maximizing efficiency. Job Posting:#LI-CORP The experience you have + Workforce management experience in a restaurant or… more
- Lowe's (Mooresville, NC)
- **Your Impact** The Merchandising Support Senior Analyst role works in one of the functional areas of Merchandising Support to facilitate the operational strategy ... the merchandising organization's operational strategy. Responsibilities of the senior analyst include serving as a merchandising subject matter expert, advanced… more
- Penn Medicine (Philadelphia, PA)
- …across all divisions + Functional Planning & Execution + Manages a team of workforce management and business analyst professionals who develop and manage ... structure for the Access System, Workforce Planning, Workforce Analytics, and Workforce Management ... Workforce Planning, Workforce Analytics, and Workforce Management Technology. Responsibilities: + Customer Service… more
- Ally (Springfield, IL)
- …be, too? **The Opportunity** This position reports to the Ally Insurance Workforce Management and Training Director. The main duties include Long-Term ... experience with MS Word, Excel, and PowerPoint * Familiarity with Verint's, Workforce management suit of products is preferred * Use your knowledge and… more
- Sleep Number (Minneapolis, MN)
- … data, developing insights used to make business decisions and supporting the workforce management strategy of Sleep Number retail stores. In this position, ... future through higher quality sleep. Position Purpose: The Retail Workforce Data Analyst , Sales Operations is responsible...making. + Conduct ongoing analysis of the impact the workforce management strategy has on performance and… more
- Employment and Training Administration (Washington, DC)
- …etc. Responsibilities This position is outside the bargaining unit. As the Supervisory Workforce Analyst , your duties will include, but are not limited to, ... "Education Requirements" section and the "Specialized Experience" to qualify for Supervisory Workforce Analyst , as described below. Applicants must have 52 weeks… more
- ADP (Augusta, GA)
- …goals, and partner with key stakeholders + Develop a strategic approach to workforce management that combines insights from workforce analytics, human ... ADP is hiring a **Tactical Workforce Planning Analyst . This position can...and proven expertise in interacting with all levels of management helping educate this group on the planning process… more
- Meta (New York, NY)
- …strategy to supplement and report on the operational plans. We're looking for a Workforce Analyst to join our Mission Control team. Mission Control Analysts are ... and maintaining all of the analytical resources and data tools necessary to enable workforce management of our business. The ideal candidate will have a strong… more
- Western Digital (Milpitas, CA)
- …Analysis and Optimization: 6. Conduct comprehensive analyses of existing contingent workforce management processes, identifying pain points, bottlenecks, and ... in Contingent Workforce Programs. The Senior Contingent Workforce Business Process Analyst will be responsible...advanced technology solutions and tools that enable seamless contingent workforce management . 11. Collaborate with IT and… more
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