- Resolution Technologies, Inc. (Plano, TX)
- …and feature integration requirements for ACD product features for integration to Workforce Management systems that include interval, real-time, and user sync ... Integration Product Manager (CCaaS, WFM , ACD) Career Opportunity...years of experience with and knowledge of: Agile Product Management Creating and maintaining a product roadmap R&D teams,… more
- Amazon (Seattle, WA)
- …services for new product and global store launches. He/She will be part of global workforce management team ( WFM ) and works with Business, Product, Machine ... buyer satisfaction. We need a passionate and innovative Program Manager who will lead initiatives focused on expanding our...enable steady flow of communication between Business/Product teams and WFM . - Work with WFM Site teams… more
- KPMG (Philadelphia, PA)
- …years of consulting experience focused on clinical or operational improvement around Workforce Management , systems integration and experience with UKG, or ... **Business Title:** Manager , UKG/ WFM - Healthcare **Requisition Number:**...(Tableau, SQL, Excel, Access, Power BI) and Data Warehouse management + Proficiency with foundational consulting skills such as… more
- Clean Harbors (Norwell, MA)
- …experience and 5 years working with UKG Workforce Central (WFC) or UKG Pro Workforce Management ( WFM ) + Expertise working in the following modules in the ... The **Senior Developer** (UKG Pro WFM ) is responsible for leading Kronos projects and...Activities + Devices + Attestation + Knowledge of UKG Workforce Integration Manager (WIM) and/or Dell Boomi… more
- DISH Network (Englewood, CO)
- …and providing support to our field agents. **Job Duties and Responsibilities** The Workforce Management Team ( WFM ) within the Customer Experience ... for in the forecasting and capacity plans + Lead WFM review meetings with management and executives...Working knowledge of Calabrio, Aspect, NICE, or any other workforce management software + Ability to assist… more
- Elevance Health (San Juan, PR)
- …providing information technology and business operations services for health plans._ ** WFM Analyst** **Location:** This position will work a hybrid model (1-2 ... time zones that the unit will be supporting. The ** WFM Analyst** is responsible for monitor call volume demand...monitor call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center… more
- Chewy (Hollywood, FL)
- …leadership skills, and the ability to analyze relevant WFM data. The Workforce Management Scheduling Manager will collaborate closely with various ... **Our Opportunity:** The Workforce Management Scheduling Manager is responsible for supervising the scheduling team to ensureefficientl staffing levels that… more
- Cedar Fair (Charlotte, NC)
- …Strong ability to lead and partner in cross-functional teams + Knowledge of workforce management + Ability to communicate clearly and persuasively both verbally ... projections to create forecasting, scheduling, and staffing plans. + Work with management teams to oversee workforce optimization programs to ensure innovation… more
- American Express Global Business Travel (Columbus, OH)
- …technical expertise to our global operations leadership and teams. The key objective of the Workforce Management ( WFM ) team is to ensure that we have adequate ... You'll Do** : + Accountable for the development and management of workload models for Traveler Care. + ...+ Provide quality leadership that encourages and enables the WFM to exceed customers' expectations on a continual basis.… more
- Walmart (San Bruno, CA)
- Position Summary What you'll do The Senior Manager of Workforce Management will play a critical role in managing and optimizing workforce planning and ... The ideal candidate will have a strong background in WFM and RTM, a deep understanding of contact center...Development:** + Lead, mentor, and develop a team of Workforce Management Analysts, ensuring they have the… more
- General Dynamics Information Technology (Bossier City, LA)
- …Yes **Job Description:** Seize your opportunity to make a personal impact as a Workforce Management Manager supporting GDIT Technology Shared Services (TSS). ... career. At GDIT, people are our differentiator. As a Workforce Management Manager , you will...+ Ensure the professional development of each of our WFM Real-Time Analysts and Schedule Administrators + Willing to… more
- Capital One (Richmond, VA)
- …VA - Richmond, United States of America, Richmond, Virginia Manager , Process Management , Capacity Planning / Workforce Management (Hybrid) As a ... manager on our Workforce Experience Capacity Planning Team, you will support long-term...teams. This includes in-depth engagement with Channels Operations leaders, Workforce Management partners, and other horizontal support… more
- NBC Universal (Orlando, FL)
- …be a member of the Digital & Technology, Parks Technology team supporting Workforce Management Technologies for Universal Destinations and Experiences. This role ... configuring solutions, writing interfaces in WIM/BOOMI, testing, analyzing, and supporting workforce management systems and would also include the research,… more
- TTEC (Irvine, CA)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Manager - Workforce Management working hybrid out of the Irvine, ... opportunity to learn more about the industry, gain direct management experience? In this role, you'll support and motivate...acknowledging a job well done. You'll report to the WFM Senior Manager . We're looking for a… more
- Chipotle Mexican Grill (Columbus, OH)
- …mission to make better food accessible to everyone. **THE OPPORTUNITY** As the Senior Manager , Workforce Management & Payroll Technology, you will be ... of strategies, technology blueprints, logical designs, and perspectives for the workforce management domain- including core infrastructure, platform, solution,… more
- The Walt Disney Company (San Antonio, TX)
- …Contact Center NICE/IEX Infrastructure Manager is to supervise and optimize the workforce management ( WFM ) processes within the contact center. This ... adherence. + Work closely with other departments to align workforce management practices with organizational goals. +...management team to align the configuration of the WFM platform with the strategic plan for a centralized… more
- IHG (Atlanta, GA)
- …in a contact center leadership role, preferably in WFM or capacity management + Proven experience in workforce management and forecasting practices. ... growing; grow with us. **Summary** The Contact Center Capacity Manager plays a pivotal role in ensuring our call...volume across various channels (phone, email, chat). + Utilize workforce management tools to optimize scheduling, including… more
- M&T Bank (Williamsville, NY)
- …Center office** **Schedule** **: 8AM-5PM EST Monday-Friday** ** ** **Overview:** The Workforce Management Forecaster serves in the capacity of providing ... or an entire Contact Center. They will utilize information contained within our Workforce Management platform as well as use industry standard methods/tools to… more
- National Vision (Duluth, GA)
- …is praised, and career growth is a reality. We are looking for a Director of Workforce Management to join our growing team! This leader will be responsible for ... You Do? The Specifics. + Develops and executes comprehensive workforce management strategies that align with the...Coverage to ensure alignment with objectives and alerts line manager and provincial stakeholders timeously of any anomalies. +… more
- Randstad US (Framingham, MA)
- …where applicable. Required Skills and Qualifications: + Workforce Management Experience: Extensive experience with UKG WFM platforms, specifically ... senior business analyst - workforce management systems. + framingham ,...delivery methodology. + Project Management : strong project management experience, though not seeking a Project Manager… more
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