- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... will offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** , at **Hackensack Meridian**… more
- Elevance Health (Indianapolis, IN)
- …experience in a specialty pharmacy environment is preferred. + Proficiency in workforce management platforms (ie NICE, Tableau) is preferred. Please be ... ** WFM Analyst Senior (Pharmacy Workflow)** **Location:** This position...2 years call center operations experience with 3 years real -time management , scheduling and forecasting experience in… more
- Amazon (Dallas, TX)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic...end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of… more
- LinkedIn (San Francisco, CA)
- …Manager of Global Workforce Management . This role will lead the Workforce Management ( WFM ) team, responsible for empowering our support operations ... the right insights, forecasts & staffing levels, processes & real -time execution to be successful. The Senior Manager will...and leaders across the org to ensure alignment in workforce management strategies and that staffing needs… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... to detail * Ability to multitask Basic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... to detail * Ability to multitask Basic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's… more
- Guardian Life (Bethlehem, PA)
- …experience in the WFM field, including forecasting, scheduling, reporting, and real -time management . + Understanding of standard approaches to workforce ... this role, you will report to the **Head of Workforce Management , Group Benefits** and will serve...targets. + Establish standard processes for scheduling, adherence, and real -time management . + Facilitate reporting and analytics… more
- MetLife (Bridgewater, NJ)
- …plan for all GCSO call centers, across four key functions (Forecasting, Scheduling, Real -Time Management , Vendor WFM Support) * Delivers accurate ... generation and maintenance, for call center teams * Oversees real -time, intraday service level management via workload...Works closely with call center vendor partners, providing similar WFM support that we provide to our GCSO call… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …+ Bachelor's degree + Expert knowledge of call center technology, including call routing, workforce management , and call center telephony required. + 5+ years of ... + 2+ years of business experience as a manager/supervisor. + Experience with Workforce WFM technology platforms, processes and systems, and tools is required… more
- Stanford Health Care (Newark, CA)
- …Avaya, CMS, Simon, WFM , etc.) + Experience and skill in workforce optimization management + Strong problem-solving/decision-making skills + Proven ability to ... will do** + Provides supervision and support to ECC WFM Team's day to day operations. + Partners with...ECC Operations leadership to strategically plan, forecast, and manage workforce . + Manages real -time workloads monitoring (call… more
- NextEra Energy (Juno Beach, FL)
- …improve our agent experience and customer service delivery. Responsibilities: Workforce Management & Scheduling: o Utilize NICE CXOne WFM [or similar ... of the US economy with our goal to reach Real Zero carbon emissions from our operations by 2045...center operations and best practices * Proven experience with workforce management ( WFM ) software and… more
- SMBC (White Plains, NY)
- …workloads including scenario planning + Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and ... Business Management , and will be responsible for aligning IT Workforce Management with ITIL (Information Technology Infrastructure Library) practices,… more
- Carrier (East Syracuse, NY)
- …contact center insights available. This individual will be accountable for core workforce management functions, including trend analysis, staff and hiring ... planning, employee scheduling, and real -time management of work queues to best...analyzing data + 1+ years of experience with call center/ workforce management systems + 1+ years of… more
- The LEGO Group (Boston, MA)
- …the experience for store colleagues, shoppers, and consumers. + Experience with UKG Pro WFM as a workforce management solution. **Additional details on this ... define and implement a globally coherent labor strategy and workforce management solutions to enhance store operations...inquire about job opportunities. Just imagine building your dream career. Then make it real . **Join the LEGO(R) team… more
- Intuit (San Diego, CA)
- …Network capacity decisions and improve business outcomes. + Technical understanding of upstream workforce management ( WFM ) value chain to own the ... Overview Intuit's Expert Network Real Time Operations team is looking for a...at scale. The successful candidate will partner with Product Management , Product Development, Service Delivery, Partner Management ,… more
- General Dynamics Information Technology (Bethesda, MD)
- …NACI (T1) **Job Family:** Business Administration **Skills:** Manpower Analysis,Personnel Administration, Workforce Management ( WFM ) **Experience:** 2 + ... Health Team is hiring a Human Resources Specialist/ Manpower Management Analyst to support the Defense Health Agency (DHA)...adoption, our people are the ones who make change real . GDIT is an Equal Opportunity/Affirmative Action employer. All… more
- Amazon (Austin, TX)
- …allocation to maximize utilization - Prepare and communicate daily hand-off report to Workforce Management ( WFM ) leadership team on Service Level performance ... and call out changes of incoming contact patterns to operations and the Workforce Management team - Have real -time communication with the Workforce … more
- Walmart (Bentonville, AR)
- …feedback in order to ensure sustainability; adherence to governance program; utilizes workforce management tools such as reporting, and analysis to achieve ... What you'll do This position is responsible for the management of labor standards within one or more store...pre-determined time & motion systems and time study; utilizes WFM approach across a variety of complex operations/industries; uses… more
- AAA Northern California, Nevada & Utah (Clearfield, UT)
- …innovative spirit of our Team Members. Summary: As part of the AAA NCNU workforce management team the Forecasting Scheduling and Reports Analyst will manage the ... experience in a contact center + Advanced knowledge of call center management and various forecasting/scheduling/ real -time software + 5+ years' experience… more
- DISH Network (Roseland, NJ)
- …and time-critical environment + Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management ... purchase program, and tuition reimbursement **Primarily responsible for:** + Communicating in real time with In-Home Service Professionals about any issues and the… more