- Canon USA & Affiliates (Chesapeake, VA)
- …related field - Minimum of 4-7 years of directly related experience in workforce planning and forecasting volume in a call center environment - Strong ... the Role** We are seeking a strategic and analytical Workforce Planning Manager to join our dynamic...business leaders to identify talent needs and plan for call routing impacts. - Generate comprehensive performance reports comparing… more
- Rock Region METRO (North Little Rock, AR)
- Customer Service Call Center Representative North Little Rock, AR. Starting Pay $17.50 - 19.00 per hour Call Center Hours: 5:00am - 8:00pm Mon-Sat, ... a rotating on- call schedule to cover unexpected call center staffing shortages. Rock Region METRO...Credit Union Membership + Referral Bonus + Minority Lead Workforce + Fulfilling Work + Work-Life Balance CUSTOMER SERVICE… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Mass Markets (Las Cruces, NM)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- CVS Health (Springfield, IL)
- …+ 3+ years of leadership experience in a highly functioning call center environment. + Experience in Workforce Management systems including, but not limited ... operational performance metrics by line of business to ensure call center metrics are met as well...Workforce . Management teams to drive success and ensure call delivery, call recordings, toll free routing… more
- Hackensack Meridian Health (Edison, NJ)
- …a hybrid schedule. **Responsibilities** A day in the life of a **Contact Center Workforce Management (WFM) Staffing & Reporting Analyst** at **Hackensack ... 5+ years experience in high-volume, multi-skilled and multi-site Contact Center . Workforce Management Analyst position OR a current...of SQL and Google BigQuery. + Experience with extensive call center telephony systems, including IVR, CRM,… more
- United Musculoskeletal Partners (Golden, CO)
- …customer service and influential leadership skills. Proven healthcare call center management experience along with tactical planning and workforce ... (5) years of experience in a leadership position in patient access call center communities. + High School Diploma or General Education Development (GED)… more
- US Bank (St. Louis, MO)
- …and correspondence for management, including reports that will be used for capacity planning within the call center . Performs various other administrative ... diploma or equivalent - One to two years of call center experience Preferred Skills/Experience - Good...an equal opportunity employer committed to creating a diverse workforce . We consider all qualified applicants without regard to… more
- ADP (Augusta, GA)
- ADP is hiring a **Tactical Workforce Planning Analyst. This position can sit in either El Paso, TX; Tempe, AZ; Augusta, GA or Norfolk, VA.** + Are you ready to ... recognized and highly valued? **ADP is hiring a** **Tactical Workforce Planning Analyst.** The **Tactical Workforce...the associate and client experience goals. + 2 years Call Center /Service Center experience A… more
- Wells Fargo (Chandler, AZ)
- …data and synthesize models to optimize workforce staffing. + Experience with call center workforce management tools (Aspect, Verint, IEX, Nice, etc) ... will possess a strong understanding of workforce management, capacity planning /forecast modeling for operations, contact center and Fraud and Claims… more
- University of Miami (Medley, FL)
- … Planning (H) leads and oversees the strategic planning and operational workforce management of the contact center with the goal to optimize the contact ... University of Miami, department of UHealthConnect, has an exciting opportunity for a full-time Director, Contact Center Planning . The Director, Contact Center… more
- The Hartford (Hartford, CT)
- Cons Workforce Planning - OW08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. ... Join our team as we help shape the future. Workforce Planning Consultant The Workforce ...and regular outlooks. * Development and maintenance of Operations Service/ Call Center staff models * Identify and… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to deliver the ... level of service to patients within the Patient Service Center environment. The analyst must have a clear and...resulting analysis to the management team. Responsibilities 1. Forecast call volumes with a high degree of accuracy: interval,… more
- H&R Block (CO)
- …Corporate **It would be even better if you also had ** **:** + Three years workforce management or call center experience. + Experience with Aspect, IEX, ... are met + Provides regular updates to both the Workforce Planning and Client Service Organization leadership...and related work experience. + One to two years call center experience, including workforce … more
- MyFlorida (Tallahassee, FL)
- …Position Overview and Responsibilities: The incumbent supervises shift workers in the Building Operations Center (BOC), a 24-hour call center in the Division ... and Training: + Coordinates and conducts orientation and on-the-job training for new call center employees and maintains documentation. + Provides coaching and… more
- LTCG (MN)
- …centralization and standardization of workforce management related issues across the Call Center and Telephonic businesses with the goal of reducing costs, ... and contributing to the efficiency of the Scheduling and Call Center teams by providing staffing requirements....skill set * Minimum of 2 years in a workforce management position in a contact center … more
- Deschutes County (Bend, OR)
- …This posting will be used to establish a pool of candidates for on call openings at the Stabilization Center . ABOUT THE DEPARTMENT: Deschutes County Health ... consultation, and crisis intervention. Services are provided at the Deschutes County Stabilization Center (DCSC). This is an on- call position. Our clinic is open… more
- Commonwealth Care Alliance (Boston, MA)
- …is preferred. **Required Experience:** + 5+ years of demonstrated experience with workforce planning and scheduling software, preferably in a healthcare or ... 011580 CCA-Business Ops, Strategy & Tech **Position Summary** The Workforce Management Supervisor is responsible for the daily preparation and production of work… more
- City of New York (New York, NY)
- …and decrease avoidable health outcomes. The Department of Health and Mental Hygiene's Call Center delivers enhanced customer service to the people of New ... serve as the population health strategist, and policy, and planning authority for the City of New York, while...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases… more
- Paylocity (Schaumburg, IL)
- …centers. The position is responsible for daily operations and providing strategic workforce planning support within all of operations including scheduling, ... and skills + Responsible for daily, weekly, and monthly call center reports which highlight call...School Diploma or Equivalent + 3 years of contact center experience analytics or workforce management. +… more
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