- EMCOR Group (Dulles, VA)
- **Description** **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the below. ** ... Help Desk Requirements:** The Help Desk Administrator position reports...OSI Model + TCP/IP + Ability to explain complex IT concepts in simple terms. + Ability to manage… more
- Leidos (Bethesda, MD)
- …can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the National Media Exploitation ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...track customer requests and incident in the customer's approved IT Service Management (ITSM) solution. + Properly document initial… more
- NuAxis Innovations (Washington, DC)
- …later. + Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. + Knowledge Requirements: ... ** Help Desk Specialist II** Location **Washington,...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …and take corrective action. Collaboration & Customer Service + Address tickets escalated from the Help Desk in a timely manner. + Assist the IT Operations ... Asia and the Middle East. We are currently seeking a Systems Administrator (Enterprise Applications) in the Information Technology department, reporting to the… more
- General Dynamics Information Technology (Quantico, VA)
- …VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + Create and update user ... Description:** Transform technology into opportunity as a **SQL Database Administrator ** with GDIT. A career in enterprise IT... Administrator ** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- Koniag Government Services (Chantilly, VA)
- …production troubleshooting when necessary or when you are Tier 2 POC for Help Desk . + Maintain, support, and troubleshoot all other environments, including ... **KITS** **Job ID 2440033** **Koniag IT Systems, LLC,** a Koniag Government Services company,...and Change Procedures. + Be the main POC, for Help Desk after hour support to diagnose… more
- ManTech (Laurel, MD)
- …to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of ... to protect national security and provide premier mission focused IT services for a dynamic and growing program. Currently,...but are not limited to:** + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution… more
- V2X (Springfield, VA)
- …have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Desk Specialists are the Tier 2 team members of an Information Technology ( IT ) Enterprise Service desk responsible for the IT -related service requests,… more
- V2X (Springfield, VA)
- …have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... Desk Specialists are the Tier 1 team members of an Information Technology ( IT ) Enterprise Service desk responsible for the IT -related service requests,… more
- ManTech (Washington, DC)
- …where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that ... is seeking a motivated, career and customer-oriented **Lead Systems Administrator ** to join our team in **Washington, DC.** **Responsibilities...but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies,… more
- Red River (Chantilly, VA)
- …available, ONLY apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts and escalate to Tier ... as assigned. **Minimum Education/Certification/Experience Requirements:** + Minimum 1-3 years of IT experience with IT administration and support experience with… more
- ManTech (Laurel, MD)
- …Currently, ManTech is seeking a motivated, career and customer-oriented **System Administrator ** to join our team in **Laurel, Maryland** . **Responsibilities** : ... high-level system architectures to develop system requirements. + Provide Tier 1 ( Help Deck) problem identification, diagnosis, and resolution of problems. + Provide… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... leaders in the field, we excel in assisting organizations in overcoming intricate IT obstacles, regardless of their location. It is undoubtedly a dynamic setting… more
- Distributed Solutions Inc. (Reston, VA)
- …process step. + Act as Tier-3 support participant to resolve any help desk tickets, calls and/or change requests where installation/application configuration ... Job Descriptions: DSI is seeking a Systems Administrator . This position requires a self-starting technical and...Systems Analyst or related work experience in a technical IT operation. + Experience with VMWare and Microsoft Technology… more
- Stratus Solutions (College Park, MD)
- …troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems. * Manage ... users in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. *… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more
- Umbra Lab (Arlington, VA)
- … solutions to support technology implementations. + **Team Interaction:** Collaborate with the help desk and other teams to troubleshoot issues, identify root ... in both physical and virtual environments, with guidance from Umbra's IT Director. + **Desktop Management:** Manage desktop deployments across multiple domains… more
- Belay Technologies (Laurel, MD)
- …of configuration and operation of IT Systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of problems + Provide assistance ... to users in accessing and using IT systems + the candidate must currently possess and...maintain one of the following certifications: + Microsoft Technology Associate- IT Infrastructure (MTA- IT ) + Microsoft Certified Solutions… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations-day-to-day operations + Ensures maximum issue resolution in minimum… more
- Service Source (Capitol Heights, MD)
- …improvements and coordinating departmental software implementation as needed. + Supervise IT Service Desk staff, ensuring adherence to procedures, managing ... and training to team members. + Coordinate with the IT Manager to back up all local systems, file...and dependent care expenses with pre-tax dollars + To help you manage your work and life needs, we… more