- Stratus Solutions (Washington, DC)
- …contact for users requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service through email,...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- PLUS Communications (Arlington, VA)
- …the firm as needed. Responsibilities may include: + Assisting with basic help desk support ( Tier 1 ) + Assisting with set up and upgrades of computers, phones, ... IT department. The Information Technology Department provides IT support and handles all helpdesk requests....Department provides IT support and handles all helpdesk requests. The department manages all resources including systems… more
- Cayuse Holdings (Rosslyn, VA)
- …for Microsoft Azure and Office 365 GCC-High products, networking, and services. Assists the IT department with Tier III helpdesk support and addresses ... cybersecurity and Federal cyber compliance regulation support to the Cayuse IT network infrastructure consisting of onsite networking and network security devices… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- SAIC (Washington, DC)
- …across the Department. Program is named "Vanguard" and is an IT consolidation consisting of the Department's servers, mainframes, network devices, network ... engineering. This is a mid-level position within the Vanguard 2.2. 1 Program's Service Management Office (SMO), acting as an...and software problems. + Escalates issues as required to Tier III staff, and monitors issues through the trouble… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... all inquiries. + Transfer issues to the DoD OIG IT help desk when appropriate. For issues that are...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more