- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 2 Help Desk Support Services Specialist** ... If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- Koniag Government Services (Arlington, VA)
- …certification or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. **Working Environment & ... ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- Insight Global (Washington, DC)
- …networks and critical national assets. Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or ... Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The...restore and troubleshoot accounts) Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams We are… more
- TAD PGS, Inc. (Laurel, MD)
- … Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be able to ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience… more
- Koniag Government Services (Chantilly, VA)
- …or other technical certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician. + Experience supporting web sites ... ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- IT Partners,Inc (Herndon, VA)
- …Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily...of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to...systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...technical staff, and Government. Expected Shift Schedule: 6:00am - 2 :30pm What we are desiring from you (ie the… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... things you may do on any given day): Provide Tier I support for requests for service through email,...to reduce future problems Expected shift schedule: 6:00am - 2 :30pm You will excel in the role if You… more
- GovCIO (Chantilly, VA)
- …GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to...experience in IT support roles, with a focus on Tier 1 and Tier 2 ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-VA-Chantilly_ **ID** _2024-4751_… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier ... ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- Leidos (Bethesda, MD)
- …of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk /Deskside Support System Administrator to support the ... email, chat, and walkup assistance requests. This role will help ascertain the nature of the call, resolve issues...document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to… more
- Koniag Government Services (Chantilly, VA)
- …production troubleshooting when necessary or when you are Tier 2 POC for Help Desk . + Maintain, support, and troubleshoot all other environments, ... mindful of Fedramp and Change Procedures. + Be the main POC, for Help Desk after hour support to diagnose production problems and identify risk. + Kubernetes… more
- Red River (Arlington, VA)
- …to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD IT ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...Manager is a critical role responsible for overseeing the help desk support operations and the Change… more
- NuAxis Innovations (Washington, DC)
- ** Help Desk Specialist II** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …in accordance with client policies and guidance. * Provide Tier 2 and 3 help desk support as defined by the government, potentially requiring multiple ... shifts to cover operations up to 24 hours per day. * Collaborate and communicate effectively with internal and external teams of software developers, data scientists, system administrators, stakeholders, and clients. **Required qualifications to be successful… more
- Ankura (Washington, DC)
- …Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of all Ankura end users. The Service Desk ... work weekend hours is required on a limited basis. Responsibilities: + Provide remote Tier 2 support and utilize ticket tracking system to document all incidents… more