- CAI (Boston, MA)
- …Number** R3295 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will be responsible for receiving ... Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both… more
- Beth Israel Lahey Health (Charlestown, MA)
- …logging, triaging, resolving, and timely follow up of service requests/incidents. The Service Desk Analyst is skilled in both customer service ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Carrington (Boston, MA)
- …our amazing team and work remote, prefer someone living in PST zone.** The Wire Desk Analyst l will be responsible for assisting the Treasury department with its ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- Robert Half Technology (Dorchester, MA)
- Description We are in need of a Help Desk Analyst I to join our team based in Dorchester, Massachusetts. The role primarily involves providing tier 1 technical ... and conduct research when needed. * Provide excellent customer service to all users. * Prioritize tasks in a...* Strong problem-solving skills * Excellent communication and customer service skills * Ability to work in a team… more
- Marriott (Boston, MA)
- …Completes projects or additional assignments as requested by the Support Manager. The Service Desk operates on a 24x7x365 basis and flexibility with schedule ... Management **JOB SUMMARY** As a member of the IT Service Delivery organization, the support analyst provides...inquiries per department policy + Creates and updates Help Desk incident or service tickets as defined… more
- Windstream Communications (Boston, MA)
- IT Information Tech - Analyst II-IT Tech Support Greenville, SC, USA * North Little Rock, AR, USA * Rochester, NY, USA * United StatesReq #1483 Thursday, July 25, ... ** ** **About the Role** The **IT Technical Support Analyst II** provides escalation and technical assistance for IT...monitor adherence to technical policy and procedure while maintaining Service Level Objectives. This is a strategic role which… more
- Robert Half Technology (Boston, MA)
- …in Boston, Massachusetts. The primary function of this role is to handle IT service desk operations and provide support for our IT infrastructure. This role ... * Process and resolve Level 1 and Level 2 service desk tickets. * Provide support for...experience in a similar role as a Desktop Support Analyst * Proficient in MS Windows 10 * Strong… more
- Atrius Health (Newton, MA)
- …andmaintainsdatabases. * Troubleshoots problems and questions generated by users via Help Desk tickets or Customer Service Requests. * Prioritizes and implements ... SUMMARY Under general supervision, provideshighly complexfunctional and technical systems analyst support for Epic SuiteofApplications. Serves as a liaison between… more
- Cayuse Holdings (Boston, MA)
- …Respond to and resolve issues focusing on the Microsoft environment and AWS + Support Service Desk and other members of the Desktop support team + Document SOPs ... increased profitability and accelerated time to market. **Primary Focus** The Desktop Analyst Provide day-to-day operational service and support for defined… more
- Marriott (Boston, MA)
- …N **Position Type** Management **JOB SUMMARY** Manages a technical team of service providers and business analysts to provide support to properties using the ... and technical support to Business, PMS, and the Technical Service Desks clients 24X7. Acts as a functional technical...Agile Safe Certification + Leadership experience in a Help Desk environment with experience in supporting application or IT… more
- DLA Piper (Boston, MA)
- …to attorneys and support staff. + Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. + Works across multiple teams of support ... needed. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Generate...+ Serve as a point of escalation and Quality Analyst to support and coach more junior Specialists; provide… more
- Motion Recruitment Partners (Acton, MA)
- …9. May work the help desk and provide telephone support or arrange for service of trouble calls to users. 10. May act as the primary contact with suppliers and ... mentioned that he would expect someone with strong soft skills, maybe Business Analyst with a technical background. (customer comments)5. Local to Acton, MA ( Boston… more