- Wolters Kluwer (Boston, MA)
- ** Lead CX /UX Research Consultant - Remote R0042425** **The Company** Wolters Kluwer is a global leader in professional information services. Business Owners and ... insight, driving technology capabilities for local product innovation. **The Position** The Lead UX/ CX Research Consultant, reporting to the Director of UX/… more
- Wayfair (Boston, MA)
- …Wayfair + SRB Physical Retail Wayfair's Physical Retail team is seeking a senior partner to lead Customer Experience ( CX ) for all Physical Retail stores ... and help drive Wayfair's long term omnichannel strategy. The CX Lead will manage a team of...and OKRs to measure progress against customer experience in our stores. Develop CX feedback… more
- Bright Horizons (Newton, MA)
- The Vice President of Brand, Content, and Customer Experience will lead our efforts in shaping the perception of our brand, creating compelling content, and ... & compelling brand strategy that encompasses brand identity, messaging, content, and customer experience , in alignment with the company's mission and values.… more
- Staples (Framingham, MA)
- …**Job Duties & Responsibilities** + Develop and implement comprehensive digital customer experience strategies + Manage cross-functional teams to enhance ... **Position Summary:** We are seeking an experienced Director, Digital Experience to lead and manage the site...Solutions teams to ensure a seamless and integrated digital customer experience + Work closely with the… more
- Point32Health (Canton, MA)
- … experience for Point32Health members, it is expected that the Director will lead a unified customer experience strategy that includes members, providers, ... Surveys, HOS, Stars etc.) to tell the member experience story and lead process improvement activities...and create high level strategies to drive optimization of customer experience . + Strong CX … more
- Amazon (Stoughton, MA)
- …and achieving ramp up targets. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... Description In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our … more
- Amazon (Boston, MA)
- …global, highly visible role, and key member of the Mechatronics and Sustainable Packaging, Customer Experience (MSP CX ) organization. As a Sr. Manager, TPM, ... MSP CX * Develop the Capacity Planning Program roadmap across the MSP CX Organization that can proactively scale to customer demand in the coming years.… more
- M&T Bank (Boston, MA)
- **Overview:** As a Lead Experience Strategist within the Customer Experience Organization, you will be part of a team of designers dedicated to solving ... concept development. Engage cross functional colleagues (ie, business partners, CX partners, operations, technology, compliance) to ensure business objective… more
- Wayfair (Boston, MA)
- …identify and prioritize areas of opportunity to drive revenue and a strong customer experience Secure buy-in from cross-functional teams as needed to deliver ... term omnichannel strategy for B2B customers. The B2B Program Lead will report into the Head of CX...OKRs Skills & Experience : 3+ years of experience in retail customer experience … more
- Autodesk (Boston, MA)
- …for a passionate and driven Lead Business Intelligence Analyst to join our Customer Experience ( CX ) Analytics team. You will report into the Senior ... to provide unbiased and actionable insights to help improve our digital customer experience . You will set and track KPIs across various projects to monitor… more
- Amazon (Stoughton, MA)
- …are aligned on program status. About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal ... solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... at www.verint.com . **Overview of Job Function** The Manager, Customer Success Operations will lead and optimize...Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience… more
- ServiceNow, Inc. (Waltham, MA)
- …** Customer Workflows** supporting our Digital Commercial sales organization. Experience understanding and communicating with CXO personas is also a plus. ... path connected to this role. We believe skills and experience are transferrable, and the desire to dream big...and partners + Act as an expert for our Customer Workflow ( CX ), and expand solution presence… more
- Deloitte (Boston, MA)
- …and confirm business requirements. Advise on capabilities and solutions of the SAP CX /CRM portfolio for sales automation and customer service processes, and ... Cloud and SAP Service Cloud environment (aka Cloud for Customer , C4C) to meet the client's requirements. Professionals in...that accelerate results Qualifications Required + 5+ years of experience in SAP CX implementations in Sales… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... following continuous integration and continuous deployment processes. Additionally, they lead the implementation of new solutions and provide recommendations to… more
- Cambridge Savings Bank (Waltham, MA)
- …or customer data to identify key attributes that help illuminate customer experience /journey or business opportunities. + Support market and competitive ... Customer (VoC) program. Key Result Areas: + Design, lead , and execute primary market research studies - both...BA/BS; a dvanced degree preferred. + 5+ years of experience in primary research and/or VoC/ CX Programs.… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. **Principal Duties and… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... and profiling, with Public Sector clients. + Responsible to lead all regularly scheduled calls and assign tasks with...engagements / tools, especially with Public Sector clients. + Experience with Voice of the Customer solutions.… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... policies and procedures. **Principal Duties and Essential Responsibilities:** + Lead and coordinate assigned categories and accountable for targets aligned… more
- Verint Systems, Inc. (Boston, MA)
- …is the core of every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering ... offers including: messaging, pricing, channel strategy, collateral, etc. that will lead to market growth. + Work with our go-to-market, product management,… more