- Quadient (Raleigh, NC)
- …degree or equivalent years of experience + A minimum of 5 years of Customer Success , Account Management, Onboarding or similar experience + Experience ... and help our future-focused team lead the way. Supervisor, Customer Success _People-powered_ Quadient helps people connect...in enhanced customer retention, growth and exemplary customer experience . + Monitor metrics to track… more
- Trellix (Raleigh, NC)
- …* Your overall career experiences must include ~4 years of technical operational excellence experience honed within a Customer Success / Services operations, ... management role. * 2+ years in Customer Success & Services operational leadership experience gained...plus * Your experiences as an out-of-box thinker and change agent who operates successfully in a high-growth, rapid-pace… more
- Pearson (Raleigh, NC)
- …strategic projects and change initiatives. Own the technology used by our Customer Success team. Drive the strategy, roadmap, and execution of continuous ... Salesforce certification with experience managing ServiceCloud Must have: prior experience with customer success technologies such as Gainsight,… more
- Iron Mountain (Raleigh, NC)
- …for driving escalations and issues to resolution to management Required Qualifications: + Customer success experience , with a focus on Enterprise and ... you're looking to start your career or make a change , talk to us and see how you can...unique contributions? If so, let's start the conversation. Senior Customer Success Manager Iron Mountain is seeking… more
- Rubrik (Morrisville, NC)
- …are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at forefront. In a world where data is the lifeblood ... of our customer 's data security strategy. Their technical prowess, commitment to customer success , and dedication to rapid response ensure that our … more
- Lucid Software (Raleigh, NC)
- Sr. Customer Success Manager Raleigh, NC Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We ... industry leaders such as Google, Atlassian, and Microsoft. The Customer Success Team plays a central role...+ Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction… more
- Confluent (Raleigh, NC)
- …Streaming Platform. Data Connects Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical ... You will also utilize relationship management skills & industry experience to guide the customer on how...dynamic environment and ability to keep pace with constant change + Demonstrated success in a technical… more
- Merck (Raleigh, NC)
- **Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, ... reside in Texas or New Mexico.** **Job Description:** The Customer Success Specialist will be the lead...with owners, managers and users as required to improve customer experience . + Ensure all questions are… more
- Wolters Kluwer (Raleigh, NC)
- The Customer Success Associate (Enterprise Client Team) conducts advanced, large-scale business license research projects for our enterprise level clients. Work ... consist of, but not be limited to, corporate transactional change events such as change of ownership,...assigned. **JOB QUALIFICATIONS** Education: Minimum Bachelor's degree, or equivalent Experience : 3+ years of experience , preferably in… more
- FranklinCovey (Raleigh, NC)
- …results for the organization. + Experience in developing and executing customer success strategies that align with overall business objectives and drive ... Mid-Market segment. + Partnership with fellow Managers to steward change management with the CSMs in your segment to... experience + FranklinCovey client admin or facilitator experience . + Sales or Customer Success… more
- Wells Fargo (Raleigh, NC)
- …variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience + Provide leadership in management of relationships and ... including knowledge and understanding of auto lending practices, policies, and procedures + Change management experience in the Auto industry + Project and/or… more
- Wells Fargo (Raleigh, NC)
- …including knowledge and understanding of auto lending practices, policies, and procedures + Change management experience in the Auto industry + Project and/or ... Business Execution Consultant to help drive and lead initiatives in the Change Management team within Auto, Product, Analytics, and Digital Innovation (PADI) group… more
- Wells Fargo (Raleigh, NC)
- …Agile Scrum (CSM), SAFE certifications or other advanced Agile certifications + Change management experience , Certified Change Management Professional (CCMP) ... levels to gain commitment to accomplish business goals + Experience leading during times of ambiguity and change...applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and… more
- Ford Motor Company (Raleigh, NC)
- …Administration, Organizational Psychology, or a related field + 3+ years of experience in change management principles, methodologies, and tools,with ... At Ford Credit, the engine of our success is fueled by innovative and strategic initiatives...settings + Proven track record of successfully managing organizational change initiatives + Experience handling multiple projects… more
- CARMAX (Raleigh, NC)
- …what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working ... feedback and coaching to improve and maintain an iconic customer experience and drive sales + Select,...Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax. You will… more
- Black & Veatch (Cary, NC)
- …to deliver and drive sales on Utility Transformation projects primarily focused on Customer Experience , Customer Service and Billing, Advanced Metering ... we own our company, our future, and our shared success .** As an employee-owned company, our people _are_ Black...**Preferred Qualifications** + Master's Degree + 7 years of experience focused on Utility Customer Experience… more
- American Express Global Business Travel (Raleigh, NC)
- …make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready ... You'll Do: + Owner of the Technical workstreams and customer product suite within the overall project during project...negotiating, communication and presentation skills + Ability to drive change in the face of possible resistance + Effective… more
- HealthEdge Software Inc (Raleigh, NC)
- …of reports andanalysesto meet company and customer needs ** Customer Experience Optimization** + Help drive change in usage of data through actively ... customer growth potential + Communicatefindingsto various company stakeholders ( customer success , product)in a cohesive story, including summarizing insights… more
- Evolent Health (Raleigh, NC)
- …coverage. + Training includes a virtual classroom environment with trainers who have experience working within the Evolent Customer Service Operations (CSO) call ... Stay for the culture. **What You'll Be Doing:** Our customer service team offers candidates the opportunity to make...challenges while providing clear direction and support to foster success in the role. **What You Will Be Doing:**… more
- Kyndryl (Research Triangle Park, NC)
- …and professional development. You are customer -focused - someone who prioritizes customer success in their work. And finally, you're open and borderless ... Evaluate and ensure user readiness + Define and measure success metrics and monitor change progress, tracking... experience and expertise:** + 7+ years of experience in Change management with exposure to… more