- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- ICF (Reston, VA)
- …and subject matter expert to the client for service request management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... seeking an IT Service Portfolio and Service Catalog Manager to implement best-practice ITSM portfolio and service management processes for… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- SAIC (Washington, DC)
- …This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management ( ITSM ) system tickets to identify ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- Leidos (Bethesda, MD)
- …termination/deletion. + Document and track customer requests and incident in the customer's approved IT Service Management ( ITSM ) solution. + Properly ... work efforts based on customer and mission impact. + Ability to utilize an IT Service Management ( ITSM ) tool to properly document, track, and resolve… more
- General Dynamics Information Technology (Fairfax, VA)
- …Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Cloud **Skills:** IT Service Management ( ITSM ),JavaScript,ServiceNow Platform ... our platform support and development team. The successful candidate will serve as an ITSM subject matter expert as well as a key technical resource regarding the… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- Leidos (Washington, DC)
- …(Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management ( ITSM ) software (ServiceNow). This ... team, and support to peers toward improved processes and results + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow +… more
- SAIC (Washington, DC)
- …environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management ( ITSM ) platform. This individual ... Catalog Items and Knowledge Bases. + Work with IT Service Management Team and...the Tokyo release or later. + Functional knowledge of ITSM processes and CMDB in ServiceNow. + Working with… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret/SCI **Job Family:** Technology Consulting **Skills:** Atlassian Confluence, IT Service Management ( ITSM ),JIRA Service ... test management for Jira + Experience in IT Service Management operations (Incident...Service Request, etc.) + In-depth knowledge of administering ITSM tools. + Relevant certifications. + Familiarity with Cloud… more
- ICF (Reston, VA)
- …the Digital Services Center (DSC) for the customer, manages SaaS platforms, and leads IT service management ( ITSM ) process implementation and governance. ... customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its… more
- SAIC (Alexandria, VA)
- …Control Board (CCB) decisions and subsequent implementation. + Experience with best practices for IT Service Management ( ITSM ), DoD Enterprise Service ... Authorization to Operate (ATO)). + Coordinate with networks host, authorization officials, and IT stakeholders, regarding the management and upkeep of the ATOs… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- SAIC (Washington, DC)
- …ServiceNow Service Portal Micro Certification is required.\Certified Implementation Specialist - IT Service Management (CIS- ITSM ) is required + ... suite, and in identified speciality(ies). + Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include… more
- SAIC (Washington, DC)
- …of Pension Benefit Guarantee Corporation (PBGC). SAIC leads the way to provide customer-centric IT Service Management ( ITSM ) focused on improving ... IT services and support. As the User Experience Service Delivery Manager, you will be responsible for the...online portal. **Responsibilities** + Responsible for overall performance and management of the PBGC Service Desk and… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **How the Sr. ISSO ... the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and… more