- Computer World Services (CWS)Corporation (Washington, DC)
- …be collected by such member agencies. Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests, resolve all technical issues ... skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as...work environment.Document all requests or resolutions in an IT Service Management solution such as ServiceNow.Install and troubleshoot all… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This role ... will be based out of Washington, DC. As a manager of Tier 3 services will provide...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our ... team in Washington, DC. As a manager of Tier 2 services will provide...are not limited to:** + Oversee the performance of Tier 2 service desk operations.… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- DLA Piper (Washington, DC)
- …customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service delivery. ... Team. **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service ... for secondary referral to rotational weekend duty operational manager . SD Manager will be responsible for… more
- General Dynamics Information Technology (Rosslyn, VA)
- …managing daily operations of the RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the START ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager ** to join our team in the **DMV area.** We ... enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... keep reading!** Leidos is looking to fill a AV Technician/ Service desk Technician position to support the...document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more… more
- Chenega Corporation (Alexandria, VA)
- …provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and ... troubleshooting onsite or remotely as required by Tier I, Tier II, and ...support for Data Transfer Across domain activities. + Lead service desk functions, including installing computer equipment… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager + Ability to prepare and present executive level briefings… more
- Leidos (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all… more
- CACI International (Washington, DC)
- …Fulfillment. Responsible for Enterprise IT Services and Support such as Service Desk , LAN management, VOIP and AV. Leads Tier 2 network monitoring using ... Project Manager (Senior IT) Job Category: Information Technology Time...Responsibilities include: * Leads network team responsible for the service delivery of processes that fall in the … more
- PLUS Communications (Arlington, VA)
- …Past agency experience is a plus. + Familiarity with ad servers, like DoubleClick Manager , and DSP's, like The Trade Desk and StackAdapt. Demonstrated equivalent ... The Company: PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS...more! PLUS Communications is seeking a creative and hard-working Manager to join our fast-growing digital practice to help… more
- Leidos (Washington, DC)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... systems and services ensuring coordination with Cyber Security Specialist. - Perform Tier III upgrades of networking systems, IT systems, and storage networking. -… more
