- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also provides ... technical support installing and configuring IT hardware (such as PCs, laptops, printers, and mobile...Candidates must show experience that demonstrates the ability to: ( 1 ) understand the theories, principles, practices and usage of… more
- NANA Regional Corporation (Herndon, VA)
- …requests and assisting users with requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III ... technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in person for...Clearance. + High school diploma with at least one ( 1 ) year of IT -related support experience +… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer service and ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more
- ProSphere Tek (Landover, MD)
- …and repairs on a mass scale. Daily use of Helpdesk ticketing system. Provide onsite Tier 1 and 2 desktop support as needed to include, but not limited to, ... preferred. + 1 -2 years of practical work experience providing general IT support / Help Desk Tiers 1 and 2 + 1 -2 years of supporting PC's + Ability… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. + The Agency Tier 1 Help Desk is the primary point for issue management and ... all inquiries. + Transfer issues to the DoD OIG IT help desk when appropriate. For issues that are...for meeting the needs of the objective: + Task 1 : Monitoring performance of DAI with respect to issue… more