- RightDirection Technology Solutions LLC (Washington, DC)
- …experience, and at least two ( 2 ) years' experience supporting all phases of desktop support to include software, hardware, and network related issues. + VIP ... Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR… more
- Pew Charitable Trusts (Washington, DC)
- …and tickets on the desktop support team for Tier 1 and Tier 2 support issues. + Document changes to production desktop and hand-held devices, ... Associate, Desktop Support (Hybrid) Overview of Information...and is eligible for hybrid work with at least 2 core days in the office. Responsibilities + Provide… more
- General Dynamics Information Technology (Washington, DC)
- …IT experience in lieu of degree Required: + 2 + years of technical support experience in current desktop and laptop computers, various operating systems to ... customer support problems, provides timely and professional Desktop support to users. You will be...maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a professional… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues with a ... environments, ensuring high availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - … more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to...include but are not limited to:** + Manage the Tier 2 Service Desk Team across all… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 ...**These Qualifications Would be Nice to Have:** + HDI Desktop Support Technician + ITIL Foundation Certification ... * * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be...**More About the Role:** + Face-to-face VIP end-user technical support for desktop /laptop computers and mobile devices… more
- CACI International (Fort Belvoir, VA)
- Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret ... of Travel: Local * * * As a **Deskside Support Technician ( Tier 2 ),** you...advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. +… more
- Amentum (Washington, DC)
- …on critical efforts we manage as a premier government contractor. You enjoy providing Tier 2 support while multitasking in a fast-paced environment and ... Amentum is seeking a ** Tier 2 ** **IT Support ...troubleshooting experience + Experience with hardware and memory installations, laptop/ desktop imaging and backups, system updates, and software pushes… more
- SAIC (Quantico, VA)
- …The Air Force and Combatant Commands Business Group of SAIC is seeking a Desktop Engineer (SCCM) to support a transformational infrastructure program for DCSA. ... system, providing resolution and/or escalating for assistance. + Receives Tier II tickets that are escalated to the DE...that are escalated to the DE team and resolves desktop incidents and issues. + Provide technical support… more
- Leidos (Washington, DC)
- …(HSDN) and the Classified Local Area Network (C-LAN). Leidos is seeking a candidate to provide Tier 1 and 2 support for multiple domains with users locally ... Site Lead on issues and daily tasking. + Providing Tier 1 and 2 support ...Microsoft System Center, Remedy, and ServiceNow. + Troubleshooting Citrix desktop visualization environment and thin client. **Basic Qualifications** +… more
- ManTech (Washington, DC)
- …to join our team in Washington, DC. As a manager of Tier 2 services will provide second level escalation support to Organize schedules, performance ... monitoring and issues resolution to perform the Desktop Engineering Support service from 7:00AM to...are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible… more
- SAIC (Washington, DC)
- …and Education Requirements** Must possess a High School Diploma and 3 years of Tier 2 Desk Side Support Experience. Diploma may be substituted ... of Transportation Headquarters' Building. SAIC is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical … more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Public Trust Status: Non-exempt Location: Onsite Responsibilities: + Daily client interface. + Representing ... + Addressing and correcting any hardware, software or connection issues. + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and… more
- Evolent Health (Arlington, VA)
- …You'll Be Doing:** As a member of the IT End User Services team, the **IT Tier 2 Specialist** is instrumental in improving how we deliver support services ... equivalent work experience. - **Required** + 3+ years of experience in desktop support . **- Required** + Technical knowledge of laptop PCs, Cloud PCs, Microsoft… more
- General Dynamics Information Technology (Bethesda, MD)
- …+ **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on secure ... both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. + Demonstrated… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2 , incident ... networks (WAN) and unified communication (UC) services. **More About the Role:** + Tier 2 - Provides more in-depth customer support and attempts to resolve… more
- Intuit (Washington, DC)
- …in a fast-paced high tech environment then this is the place for you! The role of Desktop Support Analyst 2 is to help employees with all facets of the ... corporate computing environment. The Desktop Support Analyst must combine an understanding...deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams + Maintain process ownership and… more
- M. C. Dean (Chantilly, VA)
- …networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...are not limited to: + Manage physical security system support to meet service level agreements + Analyze physical… more
- ManTech (Mclean, VA)
- …engineering and/or application development to restore service and/or identify problems. + Support desktop installations and refresh, which includes the physical ... but are not limited to:** _Helpdesk:_ + Performing remote desktop triage and system repair using remote tools. +...troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond ... Junior Helpdesk Support Services Specialist Ft. Belvoir, VA Join our...Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent… more