- Allied Universal (Richardson, TX)
- …technology solutions - electronic access control, video surveillance, alarm monitoring , emergency communications, robotics, drones, and other smart tech innovative ... Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely...event of an emergency. **This is a 24/7 call center environment that requires individuals to sit for long… more
- PennyMac (Plano, TX)
- …opportunities. The **Control Tower Administrator** will: + Complete Daily monitoring of agent canvas to ensure call center adherence goals are met + Provide ... operational efficiency and increasing productivity and overall performance of the Call Center via historical reporting, live queue monitoring and workforce… more
- The University of Texas at Arlington (Arlington, TX)
- …quality assurance tasks such as creating reports, reviewing tickets, providing feedback, monitoring calls, surveying clients, etc. + Call center experience. + ... to 5:00 pm May work off-hours to facilitate client escalation and routine agent support. **Open to** External and Internal **Salary** Salary is commensurate based on… more
- Intuit (Plano, TX)
- …or equivalent, combined with 5 years of workforce strategy in call center or back office operations + Experience with Workforce Optimization software a ... intraday performance including case volume, average handle time , agent productivity, to provide key highlights to the managers...performance + Provide updates on changes and real time monitoring to meet customer volume changes. + Effective and… more