- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for… more
- Koniag Government Services (Arlington, VA)
- …certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . **Working Environment & Conditions** This job operates in ... Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance...ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...for solving user problems requiring an advanced level of technician support + Serve as the technical resource and… more
- TAD PGS, Inc. (Laurel, MD)
- …questions on how to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us support ... Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk ...dedicated hardworking technicians to our team. As an IT Help Desk Technician + Your… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests ... directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible...if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts… more
- Gama-1 Technologies (Silver Spring, MD)
- Help Desk Technician I This position...as needed during times of surge (this will include desktop Tier II activities or Tier III activities) + ... + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT...US Citizen required + At least 5 years of Tier II onsite and remote support experience in a… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anITHelp Desk Technicianto join a leading Company located inLaurel, MD. 100% Onsite in Laurel, MD Office US Citizenship ... connectivity problems remotely in a call center or walkup desk ; + You will create, maintain, and modify user...degree or at least 4+ years of recent Enterprise Tier 2 IT related work experience + Must have… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician /Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- IntelliDyne (Washington, DC)
- …Non-Exempt Position Salary: $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk . + Provide remote and on-site ... IT Support Technician - Deskside Work location: On-site Clearance: Position...+ Resolve Call Center Tech Support tickets and provide desk -side support to the rest of the client's customers.… more
- General Dynamics Information Technology (Washington, DC)
- …**US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide ... the heart of our nation's capital. As a Service Desk Technician / Help ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... Suvi is looking for a Technician (Field Service Representative) to support our government...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- SAIC (Washington, DC)
- …an exciting and challenging career with SAIC. Description: + The qualified applicant will provide Tier II help desk support to users unable to resolve tech ... seeking an experienced, motivated, career and customer service oriented Desk Side Support Technician t to join...issues that exceed Tier 1 level support. + The candidate must provide… more
- General Dynamics Information Technology (Washington, DC)
- …of requests + Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support + Maintains a ... **Public Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service,Microsoft Office,Remote Desktops,Technical… more
- Koniag Government Services (Chantilly, VA)
- …+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . + Experience supporting web sites hosted on the Cloud **Working ... with ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- TAD PGS, Inc. (Washington, DC)
- …The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality control in end user ... end-user technical support and troubleshooting + Experience in managing or overseeing tier I-IV technicians in support of end-user services + Experience in providing… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …Education, Experience Requirements + High School diploma (or equivalent) + 3+ years help desk , customer service and support experience that includes solving IT ... to troubleshoot and solve issues that prevent a business from running smoothly. the technician often need to travel to clients' locations, and may need to be… more