- HD Supply (Chicago, IL)
- **Major Tasks, Responsibilities, and Key Accountabilities** + Responds to customer order and quotation requests received via the telephone, e-mail, written, and ... faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. + Performs necessary follow-up to ensure… more
- HD Supply (Chicago, IL)
- **Job Summary** Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of ... catalogues. **Major Tasks, Responsibilities, and Key Accountabilities** + Responds to customer order and quotation requests received via the telephone, e-mail,… more
- The Chicago Lighthouse (Chicago, IL)
- … Center Supervisor is responsible for direct oversight of Call Center agents and for providing high quality customer service assistance when responding ... ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** 2 Year Degree… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Supervisor** **Job Details** **Job Location** Chicago, IL **Remote Type** Hybrid **Position Type** Full Time **Education Level** High ... in-house trainings sessions, coaching, and performance sessions. **STATEMENT OF PURPOSE** : The Call Center Supervisor is responsible for direct oversight of a… more
- Walgreens (Deerfield, IL)
- **Job Description:** **Job Summary** Responsible for triaging and providing customer support, technical assistance, and procedural guidance to customers, field ... calls from customers, addressing their inquiries, resolving issues, and providing customer service related to alarm systems, monitoring services, and security… more
- Rush University Medical Center (Chicago, IL)
- …Back-up Systems, Data Center Operations, Storage, ITIL Systems, telecommunications/voice, Call center systems, etc. + Demonstrated success in developing and ... **Job Description** **Location:** Chicago, IL **Hospital:** RUSH University Medical Center **Department:** IT Infrastructure **Work Type:** Full Time (Total FTE… more
- Zurich NA (Schaumburg, IL)
- …adherence to schedules and make necessary adjustments to optimize productivity. + Analyze call center data and provide insights to identify opportunities for ... Customer Support Workforce Planner 114334 Zurich North America...accurate and up to date information. + Collaborate with call center managers to identify and address… more
- Amazon (Chicago, IL)
- …used by public sector organizations to assess, migrate, and transform the call center experience - Architecting and building large-scale solutions, which ... integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect - Providing...offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.… more
- Robert Half Office Team (Rolling Meadows, IL)
- … service mindset to effectively manage workload. Requirements * Demonstrated expertise in Call Center Customer Service / Phone Ettiquette * Proficiency ... Representative for a contract-to-hire opportunity. This is a hybrid role in Rolling Meadows, IL. This role involves...customer service in the industry. **Recent high volume call or call center experience… more
- Transdev (Lombard, IL)
- …manuals, and documentation to ensure accuracy and relevance. + Assist in onboarding new call center hires, ensuring a smooth transition into their roles. + ... training programs. + Provide ongoing coaching and support to call center representatives to reinforce and sustain...Qualifications: + Proven experience in training, preferably in a customer service or contact center environment. +… more
- Danaher Corporation (Deer Park, IL)
- …years customer service) + Minimum 3 years of experience in a high-volume call center environment OR customer facing experience + Strong analytical ... supporting Field Service Engineers through the active dispatching of customer work order requests. This role helps drive time...Business located in Deer Park, IL and will be hybrid . At Leica Biosystems, our vision is to advance… more
- ChenMed (Chicago, IL)
- …presence. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: + Operating in a call center environment, receives inbound and makes outbound customer service calls ... minimum of 1 year of customer service experience required; in a call center or similar environment, a plus + Experience with web-based customer … more
- Insight Global (Chicago, IL)
- …Management or a related field or discipline is preferred. o Preferred experience in a Customer Call Center environment. o It is generally desirable for a ... programming changes. Evaluate the nature of and complexity of call to ensure proper call handling. *...possess professional or technical education such as HDI Support Center Analyst/ Customer Service Representative; A+, ITIL,… more
- Paylocity (Schaumburg, IL)
- …lines of business, time zones, and skills + Responsible for daily, weekly, and monthly call center reports which highlight call center performance ( ... Lake Mary, FL, Meridian, ID This position is considered hybrid with the requirement to be in office three...as a WFM subject matter expert analyzing data and customer trends to optimize workforce configuration and maximize capacity.… more
- FREEMAN (Chicago, IL)
- …+ Previous experience in registration operation and program support (attendee/housing management, call center support, reporting and complex onsite plans). + ... & Housing team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3...to end conference and event registration, housing and contact center strategy, planning and execution of corporate client events,… more
- Walgreens (Deerfield, IL)
- …analytics and customer and agent feedback. Has relationships with all levels of the call center support team, and the eCom business. This position is the SME ... role is based out of MFC site locations as Hybrid . Responsible for analyzing their assigned LOB (line of...agent success. This would include calibration sessions with the call center 's PR&A (Performance, Research & Analysis)… more
- Randstad US (Buffalo Grove, IL)
- …years customer service) + Minimum 3 years of experience in a high-volume call center environment OR customer facing experience + Strong analytical ... Business located in Deer Park, IL and will be hybrid . You will be a part of the Service...+ Minimum 3 years of experience in a high-volume call center environment OR customer … more
- CyrusOne (Aurora, IL)
- … call rotation + Must live 45 minutes or less from the data center **Experience/Skills:** + 3-5 years customer service experience in a technology company ... documentation + Provide clear shift turnover communication + Install customer orders including cabinet or cage setup, office setup,...8 hours - 1 Saturday per month + On call rotation, 1 out of 4 weeks (may change)… more
- Loyola University Chicago (Chicago, IL)
- …proactive updates to customers. Maintain call tracking accuracy. 3. Assign Service Center call tickets that cannot be resolved on the initial contact to ... Note: The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is… more
- US Bank (Chicago, IL)
- …need. Job postings in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for ... environmental and software changes + Required Primary and Secondary on- call rotation 24/7, every 3/4 weeks + May required...+ Serves as a resource to aid Production Command Center analysts and management with issue escalation and resolution… more