- Beth Israel Lahey Health (Charlestown, MA)
- …services align with BILH needs.** **Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes ... a difference in people's lives.** BILH is seeking Service Desk Analysts to support our high volume...support position is responsible for all aspects of customer requests and incident management. Using the Information Technology… more
- Beth Israel Lahey Health (Charlestown, MA)
- …services align with BILH needs.** **Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes ... Tier 1 support position is responsible for all aspects of customer requests and incident management, which will include: *logging, triaging, resolving service… more
- Marriott (Boston, MA)
- …quality control of application functional design, usability, functionality, and implementation. * Advises support desk on change management as it relates to ... You will make decisions on complex, non-routine requests to support analytics based decisioning by Marriott business teams. If... * 2 to 5 years of experience using Oracle Integration Cloud (OIC) and/or Oracle SOA… more
- Beth Israel Lahey Health (Charlestown, MA)
- …with BILH needs. 2. Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and ... support position is responsible for all aspects of customer requests and incident management. This includes acting as...escalation point on tickets not resolved by the Service Desk and Field Support as well as… more
- Beth Israel Lahey Health (Charlestown, MA)
- …BILH needs. (essential) 2. Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes ... support position is responsible for all aspects of customer requests and incident management. This includes acting as...escalation point on tickets not resolved by the Service Desk and Field Support as well as… more
- Marriott (Boston, MA)
- …quality control of application functional design, usability, functionality, and implementation. + Advises support desk on change management as it relates to ... You will make decisions on complex, non-routine requests to support analytics based decisioning by Marriott business teams. If...etc. + Hands on experience with integration platforms like Oracle Integration Cloud (OIC), Oracle SOA Suite,… more
- Verint Systems, Inc. (Boston, MA)
- …service. + Must be able to work a **_rotating day shift_** , 8 hours in the day. The Support desk is open from 6 am - 6 pm MST to assist our customers. + ... level technical support persons to assist with problem resolution and/or customer management. + Develops and authors knowledge base articles/tech notes that will… more
- Novo Nordisk (Lexington, MA)
- …understanding of relational databases (eg MSSQL/ Oracle ) + Understanding of remote support and help desk ticketing systems + Excellent troubleshooting skills ... culture of fun, ingenuity and innovation. And our competitive compensation package and support of a healthy work-life balance all add to a best-in-class employee… more