- Capital One (Plano, TX)
- Plano 6 (31066), United States of America, Plano, Texas Customer Escalations Unit Manager (Hybrid) As a Customer Escalations Unit Manager ... to the rest of the department. We expect this manager to promote engagement & inclusivity. Maintaining high levels...leaders as our digital product offerings continue to expand. Unit Managers manage, develop and motivate an internal team… more
- SAP (Plano, TX)
- …will: + LeadPremium Engagementprogram + Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, ... operational topics + Lead engagement planning ofPremium Engagementservices to customer situation/requirements, solutions, create a value proposition, secure … more
- Republic Services (Grand Prairie, TX)
- …and leadership to the Operations Call Center staff. Works within a Business Unit and utilizes a hands-on, professional, and customer -service oriented approach to ... ensure consistent and effective resolution of escalated customer requests. This manager will utilize a...and procedures for process improvement opportunities within the Business Unit + Collaborates with Call Center Support team to… more
- US Bank (Dallas, TX)
- …you have fluency in both English and Japanese languages? Come join our Japanese Customer Service Unit as a _Customer Service Manager_ within our Client Service ... - 11:00pm (Pacific)** In this role, you will be receiving customer inquiries/ escalations , investigating requests, answering questions and resolving problems… more
- TEKsystems (Irving, TX)
- …for a project of high complexity across multiple departments within a single business unit . Manages, leads and directs the work efforts of resources that may be ... into working technical designs and that test plans and scripts serve customer needs. Communicate the solution intent and the associated operating environment,… more
- Baylor Scott & White Health (Mckinney, TX)
- …Supervisor of Access Services is accountable for ensuring the efficient operations and customer service quality for the Access Services unit within the ... and hospital personnel. + Acts as an information source to ensure resolution of customer inquiries and complaints. Handles escalations on an as needed basis. +… more
- Applied Materials (Richardson, TX)
- …FABVANTAGE team working closely with Service and Sales to propose solutions for customer high value problems (HVP). + Function as either Project Manager ... to maximize service opportunities and implement the solutions to improve customer KPI's. + Increases CSA value through defect/variability/COO reduction and… more