- Transdev (Hyattsville, MD)
- …manuals, and documentation to ensure accuracy and relevance. + Assist in onboarding new call center hires, ensuring a smooth transition into their roles. + ... of training programs. + Provide ongoing coaching and support to call center representatives to reinforce and sustain learning. + Perform additional duties… more
- Sutherland Global Services (Washington, DC)
- …School Diploma or equivalent + 1-2 years of experience working in a high-volume call center environment as a customer service representative + Effective verbal ... simple and complex inquiries + In times of high call volumes, phone calls may be received back-to-back with...EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland + Weekday schedule, Monday-Friday, 8AM-5PM… more
- Three Saints Bay (Suitland, MD)
- …Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center . * Excellent phone skills * Be able to handle filing and other ... local criminal databases including the NCIC, The Colorado Criminal Information Center (CCIC), Michigan Law Enforcement Information Network (LEIN) and the Washington… more
- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center , Tier II, and other support teams. + Document, track, and coordinate ... 6am - 2pm or 10am - 6pm + Work on- call rotation to respond to incident escalations after hours...& administration + Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager… more
- Chenega Corporation (Cheltenham, MD)
- …This includes, but is not limited to, coverage for vacations, illness, and call -offs. + Will review and ensure clarity, completeness, accuracy, and legibility of all ... accomplishment of quality work. + Serve as a Site Trainer on as needed basis. + May be required...qualification course administered by the Federal Law Enforcement Training Center (FLETC) quarterly. + Must complete and successfully pass… more