- Insight Global (St. Louis, MO)
- Job Description Job Summary A client of Insight Global is seeking a Lead IT Help Desk associate to be based out of their corporate Headquarters in St. ... Louis, MO. The Help Desk Lead oversees all processes related to IT Help Desk operations and monitors the work of staff on the Help Desk .… more
- Chenega Corporation (St. Louis, MO)
- …system for all support calls received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for ... in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis,...Respond to email or chat messages for customers seeking help . + Walk customers through the problem-solving process. +… more
- DAS Health (St. Louis, MO)
- …Level Agreements. + Working and managing assigned tickets until resolved and acquiring help to resolve if needed (Field Service Technician II Escalation and/or Team ... Lead ). + Standardize systems, processes, and tools to drive...of systems. + Create and update existing documentation in IT Glue with necessary client asset information. + Implement,… more
- H&R Block (St. Louis, MO)
- …escalation to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the front desk , providing phone coverage and engaging ... people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and...with clients to deliver an outstanding experience + Lead daily activities to ensure that all tax office… more
- Mississippi Lime Company (St. Louis, MO)
- …critical solutions required. + Experience incident troubleshooting and escalation and using help desk ticketing software. + Experience with Office365 and Azure ... for working closely with the Process Control Engineers to help "bridge the gap" between OT and IT...deliver best in class methods. Additionally, the engineer will lead specific infrastructure (servers, network, storage, security) projects. +… more