- UIC Government Services and the Bowhead Family of Companies (Dahlgren, VA)
- …being used. **Responsibilities** + Provide on-site desktop support as needed, provides general help desk support for User Assistance + Provide phone ... **Overview** SENIOR CUSTOMER TECHNICAL SUPPORT SPECIALIST ( HELP DESK )...a timely manner. Interacts with appropriate technical, professional or service personnel to resolve continuing problems and to ensure… more
- General Dynamics Information Technology (Quantico, VA)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT Help Desk ,Remedy Help ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...Secret clearance. + **Required Experience:** 2+ years of IT support experience in a Help Desk… more
- V2X (Springfield, VA)
- …respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer ... more years of experience working in an enterprise IT Service Desk or Help ...in the following Information Technology Infrastructure Library (ITIL) modules: Service Operation, Operational Support and Analysis, and/or… more
- EMCOR Group (Dulles, VA)
- … to all computer users employed by the Dulles + branch office. + First line of technical support for all Help Desk calls. + Track and enter all Computer ... **Description** **Essential Duties and Responsibilities:** The responsibilities of the Help Desk Administrator include, but are not limited to, the below. **… more
- V2X (Springfield, VA)
- …+ Experience + Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing ... respect, responsibility, and professionalism. We are hiring a great opportunity for a Service Desk Specialist - Top Secret clearance. This position will be… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …database management, and operating system administration. + Assist in help desk operations and provide excellent customer-facing support . + Develop and ... We are currently seeking a highly skilled and versatile Service Desk Deputy Lead to join our...System Administration (Linux/Unix preferred, Windows experience also valuable) + Help Desk Customer Support +… more
- Koniag Government Services (Chantilly, VA)
- …**Good to have, but not required:** + Experience working in a call center or Help Desk and Support center organization, providing users' support ... a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top- Secret...experience. + Collect incident information through customer conversation and self- service support tools. + Conduct initial assessment,… more
- SAIC (Sterling, VA)
- …computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk , Service Desk or script using standard ... are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting...with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence....can't do it alone. We need great people to help us do great things - for our customers,… more
- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations experience. + ... the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... to goals and performance objectives. + Enhance and achieve Service Level Agreements (SLAs). + Develop internal talent and...3 years of IT experience with IT administration and support experience with windows administration and management of Active… more
- Red River (Chantilly, VA)
- …several shifts available, ONLY apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts and ... growing team! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2 members as… more
- General Dynamics Information Technology (Fairfax, VA)
- …of existing HW and SW, monitoring of system and service performance, and Help Desk support services. + Responsibilities include Service Operations, ... Operations Support + Infrastructure Support + Networking + Service Desk Support **Responsibilities:** + Oversee activities of the IM/IT operations… more
- Red River (Chantilly, VA)
- …meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification programs ... for working on a team within the NOC. This position will handle technical support requests directly from customers as well as escalation from other team members and… more
- CACI International (Chantilly, VA)
- …- Security + Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred + Ability ... None * * * **Description:** The Service Desk Technician will provide frontline support and...+ CompTia A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist… more
- Red River (Chantilly, VA)
- **Systems Support Engineer I - Service Desk ** The Systems Support Engineer I is primarily responsible for working on a team at the Red River Service ... Office365, and Intune **Preferred Education/Certification/Experience:** + Previous Experience in a fast-paced help desk or MSP environment + Bachelor's degree in… more
- Leidos (Indian Head, MD)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support the Navy ... Services team. The candidate will be responsible for direct desk -side support to the customer, troubleshooting and...with HP Service Manager, Remedy, or similar Service / Help Desk ticket management software… more
- McIntire Solutions (Chantilly, VA)
- Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in Ashburn, ... Provide technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead...user community by working on trouble tickets from the Help Desk and communicating with users via… more
- General Dynamics Information Technology (Chantilly, VA)
- …Be Able to Obtain:** None **Job Family:** Systems Administration **Skills:** Help Desk Support ,Microsoft SharePoint,Microsoft Windows,ServiceNow Platform ... At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help...and demonstrated experience: + Demonstrated experience as a technical help desk position supporting various versions of… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …customer satisfaction. + Assign tickets that are out of scope to the appropriate Service Desk or other teams. + Allocate tickets to technicians at designated ... Now profile issues. + Submit modification requests for Service Now Support Groups as needed. +...+ Submit and monitor initial IT requests to the Help Desk . + Balance user requirements, available… more