- Stellantis Financial (Phoenix, AZ)
- …call volume trends, and staffing summaries to guide decision-making. Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management ... small to midsize company in just a few years. Join our world class team and culture and contribute.../ Lease Program discount Position Summary: Our Customer Contact Analyst is responsible for managing the Dialer system and… more
- Robert Half Technology (Des Moines, IA)
- …elevate your career and make a significant impact? We're on the lookout for a dynamic Genesys Systems Analyst to lead the Genesys Cloud CX implementation ... deployment of cutting-edge omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect. Take charge of implementing modules like Voice-of-Customer… more
- BlueCross BlueShield of North Carolina (NC)
- **Job Description** We are looking for an experienced Contact Center Sr. Business System Analyst to join our already skilled team of experts. You will have a ... standards for new designs or modifications to existing equipment, systems , or processes. We will look for you to...7+ years of experience in related field **Preferences** + Genesys Administration - Pure Cloud and or Premised based… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …Service Status:** Civil Service **Posting Type:** Open This is an exciting time to join SMUD as a key member of our Enterprise Communications team as we converge ... our contact center operations on the Genesys Cloud CX platform. In this role, you will...the overall effectiveness of the use of enterprise application systems by end-users; troubleshoots user and technical obstacles and… more
