- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT ... Skills and Experience + High School with 9+ years (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2… more
- CUNY (New York, NY)
- …of the Service Services IT Manager, we seek a skilled and customer-oriented Service Desk IT Help Desk Tier 1 Support Technician to join our IT ... + At least 12 months of experience providing tier 1 or better IT help desk + Basic understanding of network technologies and protocols + Excellent… more
- University of Pennsylvania (Philadelphia, PA)
- …support hybrid presentations when scheduled. + Support daily operations within the IT Help Desk by providing first tier tech support to students and ... programs and resources, and much more. Posted Job Title AV/ IT Help Desk Assistant -...services such as equipment loans, AV support, and first tier IT support (eg WiFi support, basic… more
- General Dynamics Information Technology (Arlington, VA)
- …Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help ...Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- CACI International (Hanover, MD)
- …the daily activities of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... to users in accessing and using IT systems + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/II Help Desk Support professional for our government customer at ... IT Help Desk Specialist... IT Help Desk Specialist Location MD -...Maryland. DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/II service center support + Provide help… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- **Overview** IT Help Desk Agent (EITAAS-2024-21373): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end ... users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer...Tier I Engineer is responsible for various managed IT support related to onboarding and ongoing technical maintenance and ... This is the basic level of customer support. The Tier I Engineer is a generalist with a broad...inner workings. RESPONSIBILITIES + Aids support to the Proven IT Helpdesk which is the first line of support… more
- General Dynamics Information Technology (Quantico, VA)
- …how agencies operate. Our work depends on ** Help Desk Analyst Tier I** joining our IT Technology Development division within the NCIS ITD organization ... Help Desk **Skills:** Help Desk Support, IT Help Desk...Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I**… more
- IBM (Rocket Center, WV)
- …your unique skills and experience. Your Role and Responsibilities We are looking for a skilled Tier 2 Help Desk Support Specialist to join our team. This ... role involves resolving software issues and collaborating with Tier 1 support to ensure the effective resolution of...of experience in a related technical support or service desk role. + Strong troubleshooting skills with the ability… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with ... **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support, IT Tech Support,Troubleshooting **Experience:**… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …related preferrs. A+, Network+ or equivalent certification preferred.3+ years' experience in an IT Help Desk environment. An understanding of Active ... a lot of success and we're looking for a Tier II Help Desk professional...& software, and mobile devices. + Liaise with internal IT teams and vendors to research and resolve complex… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active...of experience in the IT field + Experience with IT and Help Desk technologies, to include ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Help Desk **...similar issues appropriately * Familiar with basic Information Technology ( IT ) concepts and disciplines * Able to work within ... join a growing and dynamic program to provide client-facing Help Desk support to the Architect of...Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when they are… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst,...will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS) and will interact with other… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II, Tier III, and OIS management appropriately. What we… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III, and OIS management appropriately What we are… more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering About us: RKON is...100 Microsoft Partners. About the position: We are pursuing IT Help Desk (Analyst, End User ... Preferred Technical and Professional Expertise + One to two years in a Help Desk / IT Support related role + Microsoft account and mailbox administrative tasks… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk Guantanamo Bay Cuba, NM (http://maps.google.com/maps?q=Guantanamo+Bay+Cuba+NM) Job Type Full-time Description Location:Guantanamo Bay Cuba ... Required Experience: 2-5 Years PingWind is looking for a Tier 2 - Help Desk ...extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services… more