- ManTech (Baltimore, MD)
- …emails, and chat messages. **Responsibilities include, but are not limited to:** + Manage the Tier 1 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 1 service desk requirements. + Providing phone, email, chat, and Service - Desk support for end users that… more
- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1 .0 to provide onsite support for our federal customer. This position will be ... MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the Service … more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- GovCIO (Kiln, MS)
- …for a Service Desk Tech in Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the ... USD $13.75 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/3336/jr- service - desk -technician-%28tier- 1 .0%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-MS-Kiln_… more
- Leidos (Odenton, MD)
- …users via phone, email, Teams messages, and in person + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- MUFG (Tampa, FL)
- …A member of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... for each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- Black Bear Technology Solutions, LLC (Pocatello, ID)
- Title: Tier 1 Help Desk ...+ Receive customer IT queries by multiple methods (phone, self- service , etc.) + Provide the necessary information in the ... Secret Job Description: Black Bear Technology seeks a cleared Tier 1 Help Desk Support...+ Strong interpersonal skills + Advanced understanding of IT Service Management processes + Must have a current Top… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for… more
- Insight Global (Chicago, IL)
- …team. This person will be joining a team of 7 and will be responsible for mainly Tier 1 support. 80% of time will be allocated to phone support, 20% in person ... is self-sufficient and determined. If they can't resolve at Tier 1 , they escalate to Tier...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- Robert Half Technology (Daniels, MD)
- …experience with Remote Desktop Support. * Prior experience in a Service Desk role. * Familiarity with Tier 1 and Tier 2 Support. * Ability to ... the tech industry and will primarily focus on providing Tier 1 and Tier 2...desktop support. The successful candidate will be proficient in Service Desk operations and have an understanding… more
- CACI International (Oklahoma City, OK)
- …for growth. This position is in support of a Department of Defense (DoD) organization. As a Tier 1 Service Desk Analyst you are the front-line supporting ... Dates for September & October 2024 **What You'll Get to Do:** CACI has an excellent opportunity for a Tier 1 Service ** Desk Analysts** with potential… more
- Insight Global (Phoenix, AZ)
- Job Description Day to Day: A client in Phoenix is looking for fully remote tier 1 service desk candidate. The job responsibilities include but are not ... candidate to grow within the organization and join the team of 19 service desk employees. We are a company committed to creating diverse and inclusive… more
- Insight Global (Dallas, TX)
- Job Description A healthcare client in the Dallas area is looking for a Tier 1 Service Desk Representative. This person will be responsible for ... additional 30-40 tickets per day. They use Track-It! And Service Central for ticketing systems. This individual will be...degree (Associates or Bachelors) in something IT related, or 1 year of working experience in a technical role… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- SAIC (Oak Ridge, TN)
- … Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk ). To maintain a high level of user satisfaction, the expectation ... of experience + 4+ years' experience managing a Service Desk environment. + 4+ years' experience with tier 1 , with a yearly ticket volume of 15,000+. +… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... Travel: Local * * * CACI is seeking a Tier 1 Help Desk Specialist...of incident information through VIP and customer conversation and self- service tools. Under general supervision, assists VIP's and users… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact? Leidos currently has an opening for a Help Desk Analyst ( Tier 1 ). This is an exciting opportunity to use your ... Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support...unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on… more