- Mathematica (Columbus, OH)
- Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr . Manager ! The Client Experience Senior Analyst/ Sr ... . Manager works with the Client Experience ( CX ) team to implement the CX team's...roadmap, advance CX maturity, and manage the CX program with a continuous improvement mindset… more
- TE Connectivity (Middletown, PA)
- Sr Manager CX /CRM Delivery COE (Remote) **At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a ... **Key Responsibilities:** + Project Management: Lead the end-to-end delivery of digital CX & CRM projects, from initiation to successful implementation and handover.… more
- Amazon (Stoughton, MA)
- …joining Mechatronics & Sustainable Packaging Customer Experience Org. In the position of Sr Technical Infrastructure Program Manager , Deploy & Ramp Up, you will ... reviews early in the product development life cycle to implement Continuous Improvement (CI) and Df(x) transformational initiatives, driving step change deployment… more
- J&J Family of Companies (Skillman, NJ)
- T&D Deliver CX Manager 1 - 2407025993W **Description** Kenvue is currently recruiting for: **T&D Deliver Manager 1** This position reports to Tech & Data ... - $166,000 **What you will do** The T&D Deliver CX Manager is responsible for: Key Responsibilities...& Genesys TS and outsourced vendor relationships * Lead continuous improvement and Enterprise investment strategy across the Supply… more
- Amazon (Seattle, WA)
- …Amazon WW Customer Service (CS) is searching for a talented, customer obsessed Principal Product Manager to join our team to own defining and building a new set of ... org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate...'owner' of your area and provide guidance to a senior leadership audience. * You will partner with other… more
- Amazon (Nashville, TN)
- …Leave Options - Paid Time Off (PTO) - 401(k) Plan Key job responsibilities As a Senior Manager leading an CX Strategy, Insight and Program team, this role ... We are looking for a highly skilled and motivated Sr . Manager , CX Strategy, Insight...and embedding a culture of collective intelligence to drive continuous improvement at scale. Basic Qualifications - 8+ years… more
- Verint Systems, Inc. (Columbus, OH)
- …professional growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr . CSM) is a strategic ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...to become a trusted advisor to the customer. The Sr . CSM is passionate about the product, engaging customers,… more
- Amazon (Nashville, TN)
- Description In the Mechatronics & Sustainable Packaging Customer Experience(MSP CX ) organization, we have the unique role and privilege to work backwards from our ... Org. In the position of Deployment Technical Infra Program Manager (TIPM), you will be tasked with collaborating with...to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time… more
- Amazon (Bellevue, WA)
- …team for Global Trade Services (GTS) is looking for a Sr . Program Manager with a proven ability to deliver continuous improvements with impact. Our team ... between speed/delivery and quality/standards which: 1) negatively impacts the CX for our program customers; 2) prevents prioritization of...this gap, we are looking for a highly capable Sr . PM to focus on new or incremental processes,… more
- Amazon (Arlington, VA)
- …- 6+ years of experience in a Senior CX role, program manager , transformations. product manager or continuous improvement leader. - 6+ years of ... Amazon teams to positively impact customer experience. High focus on continuous improvement, innovation and predictive analytics. Exposure to the right communication… more
- Sprinklr (TX)
- …. **Job Description** **Brief Description** Sprinklr is looking for a Sr Solutions Consulting Manager to serve in as a ... Reps to best position Sprinklr's solutions by developing solution narratives, CX workshops, and compelling presentations that illustrate Sprinklr's business value to… more
- Amazon (Seattle, WA)
- …and develop the expansion planning needs for the CS Customer Experience ( CX ) program team and operations network supporting Amazon's customers across the Americas ... Emerging region. This Program Manager is a key member of the Customer Service...company to leverage the voice of the customer, drive continuous improvement, and launch new programs. A successful candidate… more
- Capgemini (Atlanta, GA)
- …Experience ( CX ) and Engagement Management capabilities, the CX Engagement Manager will lead teams of senior functional and technical resources to deliver ... Job description, Roles & Responsibilities: We seek a seasoned Senior Engagement Director / Manager to drive...the engagement, including establishing a "benefits management office." The CX Program Engagement Director / Manager has… more
- Pegasystems (Boston, MA)
- Senior Manager , CRM Business Excellence Job Category: Sales Strategy & Operations Location: US - Massachusetts - Remote + ShareCopying **Meet Our Team:** The ... repeatable, scalable, transformational solutions for our clients. + You have deep CX /CRM domain knowledge and a detailed understanding of enterprise grade, consumer… more
- ServiceNow, Inc. (Orlando, FL)
- …a core part of building a new team in Orlando. The role of the ** Senior Manager - Technical Accelerators (Americas)** is part of ServiceNow Impact, our newest ... ServiceNow products they have purchased by delivering our technical accelerators. The Senior Manager of Technical Accelerators (Americas) is accountable for… more
- Pacific Program Management (Arlington, VA)
- …required * Data Center experience is strongly preferred * Proficiency in Procore, Cx Alloy, and P6 is strongly preferred Physical Requirements * Some travel will ... to 25 lbs * Ability to stand, stoop, bend, sit, walk for extended periods * Continuous ability to adapt to the physical needs of a construction site in all phases… more
- M&T Bank (Williamsville, NY)
- …senior management. + Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management ... **Overview:** Responsible for leading continuous improvement and strategic innovation work for our...contact center. Will use Agile Principles, LEAN Six Sigma, CX Design Principles, and Change Management best practices in… more
- ICS Consulting LLC (Minneapolis, MN)
- Senior Commissioning Agent - ICS ICS, 1331 Tyler Street NE, Minneapolis, Minnesota, United States of AmericaReq #1538 Tuesday, September 24, 2024 **ICS, a Legence ... of building commissioning process including new, retro, recommissioning, and continuous commissioning. Candidate should be familiar with construction administration… more
- HCA Healthcare (Nashville, TN)
- …and customization of Contact Center Technologies, and guidance/expertise for the continuous improvement of uninterrupted operations. The Manager will plan, ... join an organization that invests in you as a Manager CCaaS Contact Center? At Parallon, you come first....(tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid… more
- Intuit (Mountain View, CA)
- …Time. Joining the Customer Success organization as a SMB Experience Service Design Manager , you have the opportunity to work across the GBSG business to design ... design thinking/human-centered design, customer journey mapping, service blueprints and continuous service improvement methodologies + Solid understanding of project… more